Incredible service. Our shower screen exploded in the extreme heat many years after buying it - the team at Big Bathroom Shop kindly replaced the impacted part and despatched a replacement within... See more
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Review summary
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Reviews shaping this summary
Big Bathroom Shop's Customer Service is outstanding. When we reported a fault with a leaking shower, their Customer Service Team sent a replacement shower the next day. They also reunded our plum... See more
The three mirrored bathroom cabinet was delivered promptly, ready assembled and in perfect condition. I removed the doors in order to hang it on the wall, using the simple but effective fixings suppl... See more
Ordered a number of radiators for our refurbishment project. On delivery, one boxes had been damaged in transit. On inspection, the brackets for the radiator had been bent completely out of shape.... See more
Company details
Written by the company
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.co.uk Details
Written by the company
- BigBathroomShop.co.uk 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.co.uk
Free Delivery Available
Free standard delivery for orders over £295*
By shopping at BigBathroomShop.co.uk you can benefit from a quick and efficient delivery service.
*Our standard 2-5 working day delivery offering is £6.95 for orders below £399 and free for orders over £399 to postcodes in England, Wales and certain areas of Scotland. Standard delivery to more remote areas in Scotland, Northern Ireland, and to the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are charged at different rates, starting from just £9.95.
Contact info
Burnley, United Kingdom
- info@bigbathroomshop.co.uk
- www.bigbathroomshop.co.uk
4.7
Excellent
30K reviews
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Exceptional customer service
Exceptional customer service, pricing and delivery etc. ordered a whole bathroom suite. After service has also been really good (Shaunna was exceptionally helpful!)
Recommend.
August 28, 2026
Unprompted review
Not a great experience with customer support.
Not a great experience with customer support at all.
April 1, 2026
Have just had products installed in our…
Have just had products installed in our new bathroom & everything is perfect
Great quality
Great service from ordering to delivery
Highly recommend
August 26, 2026
Everything was easy to order and…
Everything was easy to order and arrived in a timely manner. The quality is good and looks great.
August 18, 2026
Excellent Customer Service
Very fast delivery. Small chip on product and part replaced immediately. Very responsive and helpful customer service. Good value for money.
August 28, 2026
Unprompted review
Easy to order and clear and precise on…
Easy to order and clear and precise on delivery schedule.
August 17, 2026
I would just like to thank Lea for…
I would just like to thank Lea for resolving an issue I had,she has been constantly updating me via e-mails as to progress being made and today the matter has been sorted thanks to her.Thats the type of service that gives customers confidence in a company.Thank you Lea,regards Gordon Wilson.
August 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
While the estimated delivery dates were…
While the estimated delivery dates were inaccurate and my order was due to deliver far faster than expected, the customer service team via the chat function were extremely helpful reassuring and responsive, delaying the delivery until we were able to receive it.
August 17, 2026
Unprompted review
Reply from BIG BATHROOM SHOP
Good afternoon,
Thank you for taking the time to leave your review.
We’re sorry that the estimated delivery dates were inaccurate and that your order took longer than expected to arrive.
We’re really pleased to hear that our customer service team were able to assist you via the chat function and arrange for the delivery to be delayed until you were able to receive it.
Thank you again for your feedback!
Kind regards,
Ellie
bigBathroomShop
The service is second to none
The service is second to none. Resolved my query within 5 minutes of talking to Lisa.
Lisa was extremely helpful and allowed me to exchange a product without any issues at all. The communication via email following the conversation was quick and easy.
Products look to be very good quality.
Will definitely be using this company again.
August 27, 2026
Unprompted review
I’ve used this company for both…
I’ve used this company for both bathroom projects and it’s been a seamless and reliable experience all round. The taps, vanity and everything else I’ve ordered have been great quality, as well as excellent customer service when returning anything.
Thank you for helping make a stressful process much easier!
August 17, 2026
So easy to find what your looking…
So easy to find what your looking absolutely love the quality of my sink and vanity unit just a quick delivery the customer service is amazing will definitely will be order from this company again thank you guys
July 28, 2026
Our thermostat temp keeps changing
Our thermostat temp keeps changing. When set to hot it goes cold. This first happened after a year of being installed but I kept hoping it will be okay and took a further few months to report back to the store. Even with this timescale Stephanie’s customer service was excellent. She patiently explained that I could attempt to recalibrate manually before seeking to purchase a replacement thermostat, and followed up with clear written instructions. Sadly this has not helped but does not detract from the customer service provided - much appreciated Stephanie!
August 13, 2026
Unprompted review
Reply from BIG BATHROOM SHOP
Good afternoon,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that the thermostat issue has continued, but we’re pleased that Stephanie was able to provide such helpful and patient support.
We have since contacted you directly with a resolution regarding the thermostat, and we hope this helps. Please don’t hesitate to get back in touch if you need anything further, as we’ll be happy to assist.
Kind regards,
Ellie
BigBathroomShop
Karen's help
I had occasion to return a tap simply because it was the wrong size but this occurred nearly two months since the purchase date. Karen could not have been more helpful and pleasant with clear instructions on the Returns process. What else is there to say apart from fully satisfied👌
August 24, 2026
Unprompted review
Issue with a guaranteed shower.
Having purchased items from the Big Bathroom Shop a few years ago we came across an issue with our shower that came with a ten year guarantee. Ellie very efficiently sorted this by offering to replace a faulty part. Upon searching she was unable to source the exact replacement part and offered to replace the whole unit for us as a gesture of goodwill. I wouldn't hesitate to use them again or recommend to others. Very helpful and understanding. Thank you
August 26, 2026
Unprompted review
So easy to order i have orderd the same…
So easy to order i have orderd the same product a few weeks ago so impressed. I have come back to re order . Great product and arrived on time thank you.
August 6, 2026
The Sink & Tap set we ordered arrived…
The Sink & Tap set we ordered arrived very quick and exactly as described.
Lisa from the support team assisted with a couple additional queries in a very prompt & helpful manners.
Would not hesitate to order from them again.
August 26, 2026
Unprompted review
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