Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues we... See more
Company replied
How refreshing to find someone like Ricky on the end of the “ Customer Enquiries” line ! This gentleman got to the bottom of my problem immediately. He explained exactly what had happened and kept hi... See more
Company replied
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, an... See more
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Company details
Written by the company
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Contact info
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, United Kingdom
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I have been extremely disappointed with…
I have been extremely disappointed with my experience with Chess ICT Limited. Their pricing has been, in my view, completely disproportionate to the service provided, with charges that I believe are excessive and difficult to justify.
What has been even more frustrating is the level of customer service. Rather than working to resolve concerns fairly and transparently, I found communication to be poor, unhelpful, and lacking any genuine effort to address the issues I raised.
Overall, I feel like I have paid far too much for a service that did not meet expectations, and the way my concerns were handled has left me with very little confidence in the company. I would urge anyone considering Chess ICT Limited to read the terms carefully, compare prices, and think twice before committing.
July 29, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for taking the time to leave your feedback. We are sorry to hear that you have been disappointed with your experience.
We take all customer concerns seriously and would like the opportunity to investigate the issues you have raised. Unfortunately, based on the information provided in your review, we have been unable to locate an account that matches your details.
We have requested further information from you so that we can identify the account and carry out a full review of the concerns regarding billing, service levels, and the support you received. Once we have the necessary information, we will be happy to investigate thoroughly and work towards a resolution.
We appreciate your feedback and look forward to hearing from you so that we can better understand your experience and address the matters raised.
Thank you.
Ryan
I cannot tell you how bad the customer…
I cannot tell you how bad the customer service department is in this company but it is worse than appalling,I’ve even written to the managing director and have had no response,I doubt very much he could run a bath let alone a business.
They are still trying to charge me for telephone and equipment that was cancelled and returned months ago, the number was ported before that and the contract had ended.
A shambollic company
Paul Jordan
July 25, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your feedback. I am very sorry to hear about your experience and appreciate you taking the time to bring these concerns to our attention.
I understand your frustration regarding the ongoing charges for services and equipment that you believe were cancelled and returned some time ago, particularly as the number was ported away and the contract had ended. This is not the level of service we aim to provide.
Please be assured that Georgia will be in contact with you directly to investigate this matter and work towards a resolution as quickly as possible. She will review the details of your account, including the cancellation, returned equipment, and any outstanding charges, to ensure the issue is fully addressed.
Once again, I apologise for the inconvenience and disappointment this situation has caused.
Kind regards,
Ryan
Mentioning your employee Ryan…
Mentioning your employee Ryan O'Flaherty here by name because the experience I had today was absolutely top notch.
He'd be worth triple if you were paying him double. Amazing solutions, tremendous customer service and what a legend of a guy.
July 23, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you so much for your kind words! We're delighted to hear about the fantastic experience you had with Ryan. We'll be sure to pass on your feedback to him. Providing outstanding customer service is what we strive for, and it's great to know Ryan delivered exactly that. Thanks again for taking the time to share your experience!
Thank you.
Dean
Excellent helpful and friendly service
Excellent helpful and friendly service. Dealt with my enquiry efficiently and promptly.
July 23, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your wonderful feedback! We're delighted to hear you found our service helpful, friendly, and efficient. We really appreciate your support.
Thank you.
Dean
Chess are a professional company who always satisfy our needs
Chess are a professional company who always satisfy our needs.
July 22, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind words! We're delighted to hear that we've consistently met your needs and appreciate your continued support.
Thank you.
Ryan
We have used used Chess since TMS days…
We have used used Chess since TMS days (a long time) and recently we brought to their attention that they only bill landline and one mobile in their destinations - yet lots of countries have mulitple destingations. We were told that that is how it is and they would just bill anything else as a percentrage as a whole (which is useless). They then told us that they would fix it but they wanted us to pay to do this as nobody else had noticed or complained (so they wanted us to program their system). Very unhappy with Chess ICT and we wouldn't recommend them any more (whereas we used to when it was TMS). So once our term is up with them we are moving. Such a shame the way it's run now
June 23, 2026
Unprompted review
Reply from Chess
Good afternoon.
Thank you for taking the time to share your experience. I've not been able to locate your account. Could you please email our Customer Services team on customerservices@chessict.co.uk to enable us to locate it so we can look into this for you?
Thank you.
Ryan
Good company to deal with
Good company to deal with, any problems sorted fast .
Amy Crawford was very helpful.
June 23, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind review! We’re so pleased you had a great experience and that Amy was able to help you promptly—your feedback really means a lot to us.
Thank you.
Ryan
Just great to speak to humans on the…
Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon has been great in our possible transition into retirement.
June 23, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your lovely feedback! We’re so glad you value speaking to our team and that everything was resolved—especially with Laura’s support during your transition.
Thank you.
Ryan
We have used Chess for many years
We have used Chess for many years , we have recently taken on more of their services, I have been dealing with Laura Bacon this year and she has been excellent. L Richmond ,MD ,PATTCO LTD
June 18, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your continued trust and for expanding your partnership with us! We're delighted to hear Laura has provided such excellent support—your feedback is truly appreciated.
Thank you.
Ryan
Chess Telecom
Chess Telecom, is a company I would highly recommend, great technical support, amazing customer service from Laura Bacon & the team . 5 🌟 star Company .
June 17, 2026
Unprompted review
Reply from Chess
Good morning
Thank you so much for the fantastic feedback! We’re thrilled to hear you’ve had such a positive experience with our technical support and customer service. Laura and the team will be delighted with your kind words!
Thank you.
Ryan
Laura Bacon was so helpful
Laura Bacon was so helpful, dealt with my query very quickly, was very polite and professional.
June 15, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind feedback! We’re so pleased to hear Laura was able to assist you quickly and professionally.
Thank you.
Ryan
Absolutely appalling service.
I don't like doing bad reviews BUT it needs to happen
If it could be 0 or minus it would be.
Absolutely appalling service.
Ridiculously difficult to talk to anyone
Never speak to the same person twice
Sent bills when move to a different provider and tried calling but only ever got through to AI customer services which was never any help and never got through to anyone in person still on going since 31st March
Would stay well away until things change
March 31, 2026
Unprompted review
Reply from Chess
Good morning.
Thank you for bringing this to our attention. We’re sorry to hear about your experience.
I have located your account and can see there is an ongoing complaint open.
My colleague handling the complaint has been made aware of your review and will be in contact to resolve this.
Thank you.
Ryan
Highly Recommended for business phone and broadband
Every time I have had to contact Chess either with a problem or question they are very fast and efficient to answer and rectify. Customer service is always 2nd to none friendly and efficient.
May 11, 2026
Unprompted review
Reply from Chess
Good morning
Thank you so much for your kind feedback! We’re delighted to hear that our team has been able to support you quickly and efficiently — providing friendly, top-quality service is always our priority.
Thank you.
Ryan
Helpful Friendly service
June 5, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your kind words! We're delighted you found our service helpful and friendly—your feedback means a lot to us.
Thank you.
Ryan
Polite
Amy Crawford was very polite and helpful and it was a pleasure to speak to her
June 2, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind feedback! We're delighted to hear Amy provided such polite and helpful service.
Thank you.
Ryan
Reply from Chess
Good afternoon
Thanks so much for your fantastic 5 star review! We really appreciate your kind words and are delighted to hear you had a positive experience. Your support means a lot to us!
Thank you.
Ryan
I am always happy to give a positive…
I am always happy to give a positive review to someone who is happy and cheerful 1st thing in the morning. Laura Baker caught me just going out of the door and has promised to reduce my bill so why wouldn't ?
May 22, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your lovely feedback! Laura will be thrilled to hear she made such a great impression—she really does go the extra mile to help our customers.
Thank you.
Ryan
Huge improvements!
Update after 5/6 years. I read my previous reviews on here for Chess and thought I should write a more recent, accurate review for others to read. Although I have recently had one week without internet, that was due to BT Openreach lines and their terrible communication/coordination around external line repairs. Chess, and every member of staff I've interacted with for that, renewals and contract changes over the years, up to the latest issue of VOIP phone lines being forced by BT - despite BT's poor internet coverage in my area - has been wonderful. I'm not sure what has changed within the company since my previous reviews. Since then, improvements in communication, help, advice, response times, and general conversation on calls has been 10/10. If you're looking for competitive prices, honest advice and support, especially around the copper lines to VOIP changeover, I absolutely recommend Chess based on their customer service and their apparent commitment to improve over the past few years. Thankyou!
April 27, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your detailed and thoughtful review! We’re delighted to hear how much you’ve noticed our improvements over the years, and we truly appreciate your recommendation and kind words about our team and service.
Thank you.
Ryan
Excellent Customer Service
May 15, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind words! We're delighted to hear you had an excellent experience and truly appreciate your feedback.
Thank you.
Ryan
Good experience using Chess
Good experience using Chess, helpful and do what they say
May 14, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your great feedback! We're glad you had a positive experience and found the team helpful and reliable—we really appreciate you sharing this.
Thank you.
Ryan
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