Chillisauce Reviews 

7,088
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful event managers and well-organized itineraries that completely remove the stress of planning large group trips. Reviewers also love the seamless booking system and friendly local guides who ensure that every single activity runs smoothly from start to finish. Some reviewers were not happy with unexpected problems like last-minute itinerary changes, poor hotel accommodations, and completely cancelled activity trips. A few people also noted frustrating pricing markups, difficult transport connections at remote venue locations, and communication issues regarding supplier details.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that event managers and tour guides are... See more

Service

Reviewers highlight positive aspects of service, noting that staff are friendly, helpful, and always... See more

Booking process

Users describe positive satisfaction with the booking process, noting that everything goes smoothly and... See more

Location

People report positive experiences with location and note plenty of options available for destinations and... See more

Holidays

Clients share positive opinions on holidays, expressing immense satisfaction with the seamless planning and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly and always available service. Queries were responded to extremely quickly. Was slightly annoyed that there was no movement on the transfer of names so a friend lost a deposit because of a fam... See more

Company replied

Rated 5 out of 5 stars

We had an amazing experience from start to finish. Everything was planned perfectly, which took a huge amount of stress off our shoulders and let us just enjoy the weekend. Communication was clear a... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to the Team for sorting out a Stag Doo for my Brother. Everything went extremely well from constant contact and updates. Transfers were excellent, hotel was cracking and ever... See more

Company replied

Rated 5 out of 5 stars

Recently used Chillisauce to help organise a stag do and what a great company and especially Daisy who was very informative, always at the end of the phone and incredibly good at finding some excellen... See more

Company replied


Company details

  1. Recreation Center

Written by the company

Chillisauce is one of the UK’s largest and fastest growing event agencies, helping over 160,000 customers to create memorable activities, corporate events and experiences across the UK, Europe and USA every year. We make it incredibly easy for groups and companies of any size to get out and enjoy events, activities and weekends away. Whether it’s marking a special occasion like your best friend’s stag do; white water rafting, shooting zombies or driving fast cars purely for fun, Chillisauce makes it happen. It might be promoting productivity and morale through fun team building exercises, staff parties and corporate events. Chillisauce brings your staff together.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(7,088)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend for any stag do

Would recommend for any stag do, saves you tonnes of time and peace of mind - shout out to Matt

September 3, 2026
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Reply from Chillisauce

Thanks for the 5-star review and recommendation Charlie. I will pass on your thanks to Matt.

Rated 5 out of 5 stars

Great for organizing a stag do

Great for organizing a stag do. highly recommend.
I've been on stag do's as an attendant and now an organiser and it makes it so much easier to find activities and accommodation.

August 28, 2026
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Reply from Chillisauce

Thank you so much for taking the time to leave us a 5-star review.

Rated 5 out of 5 stars

100% could not recommend more.

100% could not recommend more.. I am not a massive party planner so when I got told I was the best man and had to organise a two night away do somewhere for 11 of us I was quite bewildered. Thanks to these guys it made the whole experience fantastic. Not having to chase money off people. It was they either pay the deposit by the date or they don’t come! Simple as that.. two nights away in Liverpool with the boys with load of activities and everything on our own little list of where to go and what time. Fantastic company! Thank you 🤩

August 14, 2026
Unprompted review
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Reply from Chillisauce

Thanks so much for the lovely 5-star review Sean. I am really pleased that everything went well in Liverpool. We would be more than happy to help you arrange another event in the future.

Rated 4 out of 5 stars

The service was good and easy to get…

The service was good and easy to get hold of you rep, had slight issue with the payments not working but this was resolved quickly and efficiently.

August 20, 2026
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Reply from Chillisauce

Thanks for taking the time to leave us a 4-star review Fred.

Rated 1 out of 5 stars

Will not refund deposit with same day cancellation

My friend sent me a link to pay, I processed the payment and realised later that day I could not make the event. Unlike other companies where you at least have 24 hours to change your mind this company takes your deposit and does not refund it and then quotes their terms and conditions as a reason as not refundable or transferable. Poor customer service!!!!

August 20, 2026
Unprompted review
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Reply from Chillisauce

Dear Jason,

I am sorry to see that you have left us a 1-star review.

Our £49 deposit is non-refundable, which is explained when you sign up with Chillisauce. This information is included in your “Welcome to Chillisauce” email and is also outlined in our Terms and Conditions.

Kind regards,

Chillisauce Events

Rated 1 out of 5 stars

Extortion

Extortion. we started at a price of £148 for shooting and go karting. They ballsed up the date for the shooting and it was cancelled. Yeah they gave us some money back, but we ended up paying £111 for just 30 mins of go karting. Rip off. About 75% in commission to them.

Can fault the go karting place, but deffo had our pants down here.

June 6, 2026
Unprompted review
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Reply from Chillisauce

Dear th Scouts,

I am sorry to see that you have left us a 1-star review following your recent experience with Chillisauce.

Unfortunately, based on the information provided in your review, I have been unable to locate your booking.

We would be more than happy to look into your concerns further. If you could please email feedback@chillisauce.com with your booking details and any further information about your experience, we can investigate this for you.

Kind regards

Chillisauce Events

Rated 5 out of 5 stars

Easy to use

Easy to use, easy to understand. I could see the events clearly and locations.

August 6, 2026
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Reply from Chillisauce

Thank you so much for taking the time to leave us a 5-star review.

Rated 5 out of 5 stars

Straightforward and professional Service

Friendly and always available service. Queries were responded to extremely quickly. Was slightly annoyed that there was no movement on the transfer of names so a friend lost a deposit because of a family emergency. Even though someone else filled his spot, the deposit could have been returned. It is on the T&Cs, however some flexibility would've been a good look. Other than that, hotels and activities were well planned and easily located with zero fuss. Would definitely recommend

July 3, 2026
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Reply from Chillisauce

Thanks for taking the time to leave us a 5-star review Nick. We will take your feedback onboard. Thanks for your recommendation and we would be more than happy to help you arrange another event in the future.

Rated 5 out of 5 stars

4th time using chilli sauce

4th time using chilli sauce and again very well organised with good comms from beginning to end

July 14, 2026
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Reply from Chillisauce

Dear Roger, thank you so much for your repeat business and the 5-star review.

Rated 5 out of 5 stars

Chillisauce making stagging easy

Chillisauce have made what can be a very stressful process run smoothly and almost reduce admin tasks to nothing. We all had a great time in Bristol and the support from Chillisauce was there if we needed it but everything ran according to plan.
Would recommend to anyone and everyone 🤩

July 8, 2026
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Reply from Chillisauce

Thank you so much for the fantastic review! We're delighted to hear that we made organising your stag do easy and stress-free, and that you all had such a great time in Bristol. Thanks again for the recommendation Tom.

Rated 5 out of 5 stars

efficient

efficient! all worked great....

July 7, 2026
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Reply from Chillisauce

Thanks for taking the time to leave us a 5-star review BJ.

Rated 5 out of 5 stars

Hen Party Bucharest

I was very happy with the service and preparation of the holiday to Bucharest. Daisy was very helpful with organising for my Sister in law's hen party. Lots of activities booked. We all had a great weekend away. When we where there Dianne was very helpful also 😊.

June 19, 2026
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Reply from Chillisauce

Thank you so much for the 5-star review. Really pleased to hear you enjoyed Bucharest. I will pass on your thanks for Daisy and Dianne.

Rated 1 out of 5 stars

They arranged our hen weekend

They arranged our hen weekend and it was a complete disaster. If you book through these make sure you vet out your weekend beforehand to avoid disappointment. Very bad experience.

May 22, 2026
Unprompted review
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Reply from Chillisauce

Dear Rissa,

I’m sorry to see that you left us a 1-star review and that you were unhappy with our service.

I can see that my colleague Daisy has been in touch regarding your concerns and has responded to your email in full.

Kind regards,

Chillisauce Events

Rated 4 out of 5 stars

Well organised fun

The activities organised through chillisauce were all really well run and definitely met the brief given them. Over the course of 2 days we undertook Zorb football (my personal favourite), combat archery. The person supervising this was really amenable and made the experience worthwhile. The arcade games, the go karting and VR experience were all really well received by the group too.

June 26, 2026
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Reply from Chillisauce

Zorb Football is a firm favourite with our groups so I am really pleased you enjoyed it. Thanks for taking the time to leave us a 4-star review Neil.

Rated 5 out of 5 stars

Easy

Easy to use and pay. Great for groups

June 28, 2026
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Reply from Chillisauce

Thanks for taking the time to leave us a 5-star review Katie.

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