Actually getting quotes was very straightforward. However I gave up with Hastings Direct as when I went to pay their system kept insisting that ny email address was already in use with them. Yes! I w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Confused.com has been forefront to my quotes etc. with good guidance and relability.I have been getting good roll over experience using this site over number of years and recently from this year AI... See more
Company replied
This is the 3rd year I have used Confused for insurance. It’s way faster than searching individually through companies. I love the free monthly coffee and getting the £20 gift voucher is a bonus. Now... See more
Company replied
Quick and easy to get quotes. I was surprised to see that some were actually cheaper than the other comparison sites I have used. The £250 excess cover is really useful now that these excesses have go... See more
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Company details
Written by the company
We launched Confused.com in 2002 as the UK’s first insurance comparison site. Because sorting your insurance isn’t something you look forward to. It sits on your to-do list and can leave you asking, 'Did I get the right cover?' 'Did I miss a better deal?' That’s where we come in. We compare prices from a wide range of insurers, so you can see your options in one place and choose what works for you. We started with car insurance, but we’ve grown since then. You can compare a wide range of products, including home, van, bike, pet, life and travel insurance, to name a few. Get your insurance sorted. Just use Confused.com.
Contact info
Cardiff, United Kingdom
- reviews@help.confused.com
- confused.com
4.5
Excellent
14K reviews
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This company invites their customers to review, whether positive or negative
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I found exactly what I needed
I found what I needed re my car insurance and save £400 . Thank you. Very happy
August 7, 2026
The best insurance comparison website on the market is Confused.com
I’ve tried many different platforms over the years, but Confused.com consistently delivers the cheapest quotes and the most rewarding user experience. Its results are transparent, fast, and reliably lower than competitors, making it the standout choice for anyone looking to save money on their insurance.
August 7, 2026
offered great deals
August 10, 2026
used for years low…
Excellent website used for years low car insurance compared to other sites
Thank you regards Martin
August 8, 2026
They do all the leg work for you.They…
They do all the leg work for you.They found a cheaper price for my car insurance with exactly the same cover as my existing one.
August 8, 2026
Great site
Great site. Easy to navigate. Loads of quotes to choose from. Easy to edit quotes to add in named drivers, change excess etc...
£20 e.voucher is easy to apply for and free Greggs coffee. Brilliant! Thank you confused.
August 8, 2026
A trusted companion
I've been using Confused.com for years now. It's always my go to as it's very intuitive to use and quick and simple to see the results. I've tried other comparison dites, but I always come back to Confused com.
Plus, I love their TV ads... always like surreal British humour. 👍🏻😊🇬🇧
August 8, 2026
Check your policy details
I used Confused.Com to renew my insurance for my main car and your system inadvertently used historic data on your system to send to the insurer. Unbeknown to me (partly my fault as I should have checked) my previous car was noted on the policy, consequently, until I received a police notice (that I was uninsured) I was blissfully unaware that my car was not insured albeit I paid the insurer the premium! Annoying and lesson learned.
August 8, 2026
you made it easy for me to get my…
you made it easy for me to get my insurance sorted
August 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Inputting information easy …
Easy to input information resulting in a great price with a good firm
August 7, 2026
Reply from Confused.com
Brian,
We're so pleased you found the information input process easy, resulting in a great price with a good firm. Thank you for your wonderful feedback!
Dan
Confused.com Representative
A great price
A great price,Never used this site before but next time when our car insurance is due I will.
August 8, 2026
Reply from Confused.com
Paul,
Thanks for leaving a review, it's great to hear you were pleased with your results.
Dan
Confused.com Representative
Reply from Confused.com
Philip,
We're delighted to hear that you found our service to be very quick and efficient. Thank you for sharing your positive feedback; we truly appreciate it.
Dan
Confused.com Representative
Easy to use and get a good deal
August 6, 2026
Reply from Confused.com
Adrian,
We're so pleased you found our service easy to use and that you were happy with the deal you received. Thank you for your positive feedback!
Dan
Confused.com Representative
Really easy to see comparison car…
Really easy to see comparison car insurances n choose the one I wanted to insure with.
August 7, 2026
Reply from Confused.com
Granmo,
We're glad to hear that comparing car insurance options was easy for you and that you found the perfect fit. Thank you for your positive feedback!
Dan
Confused.com Representative
Good price with several included…
Good price with several included items.Fairly easy to complete on line
August 6, 2026
Reply from Confused.com
Carole,
We're so pleased you found our prices good with several items included, and that the online process was fairly easy to complete. Thank you for your feedback!
Dan
Confused.com Representative
Managed to get my insurance and…
Managed to get my insurance and breakdown cover combined £70 cheaper
August 6, 2026
Reply from Confused.com
Tracey,
We're so pleased you were able to combine your insurance and breakdown cover and save money. Thank you for your positive feedback!
Dan
Confused.com Representative
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