There was a bit of an issue with part of the order missing. Coolshop was very responsive and fixed the issue in no time. Naturally, you would want everything to go smoothly for convenience, but how a... See more
Company replied
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I was quite worried when placing my first order (nothing big — just a CD), because the store was completely unknown to me, based abroad, with a suspiciously low product price and equally low shipping... See more
Company replied
The converter supplied with my Parker Sonnet pen was cracked. Instead of simply sending a replacement converter, Coolshop required me to return the entire pen and all accessories to Denmark. Shipping... See more
Company replied
The delivery system using FedEx and Royal Mail 48 is much improved. The product is very excellent value for money.
Company replied
Company details
- Game Store
- Appliance Store
- Cosmetics Store
- Decoration and Interior Design Store
- Electronics Store
- Toy Store
About Coolshop
Written by the company
"Why should games be so expensive?" "We must be able to sell video games cheaper"
From these two original thoughts came the main desire to form Coolshop back in 2003. This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.
Mark one of the co-founders said “if we are big enough, then we can buy in such large quantities that we can skip over several links in the supply chain, thereby achieving significant savings”. Mark was of course right in letting this idea form the backbone of the business. So, since this day we have formed and built on the philosophy, we choose to call The Magic Five Points:
“We would be best on price, service, information, security and selection.” It was therefore natural to choose the Internet as a platform to sell games as this allowed us to offer our lower prices to a much larger and wider audience. Indeed, Coolshop holds over 200,000 games which are ready to dispatch the same day they are ordered.
The Internet has also given us the opportunity to provide more detailed information on our products. From the outset we decided to offer trailers and videos across the entire product range to enhance the shopping experience. We wanted to make shopping with Coolshop easy, fun and informative – most importantly we didn’t just want the experience to be like reading the back of a box in a shop!
Two of the Magic Five Points are service and security. How could we give the user the same comfort as in a normal shop where an assistant is always nearby to lend assistance? Normally it can take days to get the answer to an inquiry via e-mail. The answer was chatting directly with an employee without delay or queue; so we introduced our Live Chat Service. We have built a professional and friendly support team chatting every week with thousands of customers. With a large database of happy customers to back this up - this really is something which has proved to be a great success!To this date we have reached over 2,700,000 customers and now operate stores in Denmark, United Kingdom, Germany, Norway, Finland, Sweden, Netherlands, and Iceland.
"It's great that so many people have taken to our website and the philosophy for which it as been built - we will continue to build on the Magic Five and the success that is Coolshop”
Jacob Risgaard, Coolshop
Coolshop operates in 8 different countries, offering fantastic value for all our customers.
Written by the company
- See all our shops
- www.coolshop.com
- Free shipping*
- Many stores may at first glance seem cheap, but before you know, the price is almost doubled due to fees and high shipping costs. We make it easy for you. All our prices comes with free shipping*. *Excluding some Icelandic offers.
- Great prices
- Here at Coolshop we are committed to securing an unbeatable mix of great prices and top class service for our customers. We buy large quantities in order to get the best possible prices.
- Discount points
- Because we like to spoil our good customers, we will give you points for every shipment. The points can be used to reduce the price of any order, when buying products at Coolshop. Coolshop - Free shipping - Great prices
Daily deliveries
Buy today - Receive even tomorrow!
We take pride in fast deliveries. We deliver to multiple countries within few days!
Place your order even an hour before closing time, and we can ship your order the same day.
We even have a robot packer to guarantee fastest possible shipping times! Cool right!
Contact info
Loftbrovej 28-30, 9400 , Nørresundby, Denmark
- 89 93 99 10
- info@coolshop.dk
- coolshop.dk
4.4
Excellent
190K reviews
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Superb product and top class delivery
The delivery system using FedEx and Royal Mail 48 is much improved. The product is very excellent value for money.
August 29, 2026
Reply from Coolshop
Thank you so much for the kind words! We're thrilled that you're happy with both the product and your delivery experience.
Best regards,
Coolshop Customer Care
Reply from Coolshop
Thanks so much for taking the time to share this! We're thrilled everything arrived quickly and met your expectations.
Best regards,
Coolshop Customer Care
Always had a good experience with this…
Always had a good experience with this shop, recommend 😊
August 27, 2026
Reply from Coolshop
Thanks so much for your kind words and loyalty! We're thrilled to have you as a customer and really appreciate the recommendation 💙
Best regards,
Coolshop Customer Care
Poor after-sales service
The converter supplied with my Parker Sonnet pen was cracked. Instead of simply sending a replacement converter, Coolshop required me to return the entire pen and all accessories to Denmark. Shipping an expensive pen back and forth over one small removable part is unnecessarily troublesome. I eventually bought a new converter myself. Very disappointing service.
August 25, 2026
Reply from Coolshop
Hi Yu,
Thank you very much for your review!
We are very sorry to hear that you experienced the process as being inconvenient. This is of course not the experience we want to provide our customers. I can see that you have submitted a complaint regarding the product and that it has been returned to us. Unfortunately, our procedure requires the entire product to be sent back when we need to investigate the issue further. However, we completely understand that this situation has not lived up to your expectations.
Once we receive the product, we will make sure to get back to you with an update after it has been inspected.
We sincerely apologize for the inconvenience!
Kind regards,
Freya
Coolshop Support Team
Reply from Coolshop
Thank you so much! We're thrilled to hear the delivery was speedy and that navigating our site felt smooth. Really appreciate it!
Best regards,
Coolshop Customer Care
Reply from Coolshop
Hi,
Thank you for your cool review! 😊
We’re happy to hear that your order arrived as expected and that everything went smoothly.
We appreciate your support and hope to welcome you back again in the future!
Best regards,
Asker
Coolshop Customer Service
Reply from Coolshop
Hi Gabriel,
Thank you very much for your lovely review! 😊
We're happy to hear that your order arrived on time.
Best regards,
Philip
Coolshop Support Team
bad handling
The DVD was loose when I got it. And they're very top of the box is almost fully cracked.
August 19, 2026
Reply from Coolshop
Hi Silver,
Thank you very much for your review!
We are very sorry to hear that there have been issues with your item and that it did not arrive as expected. Of course, we need to look into this and find a solution, as it is certainly not ideal for the item to arrive in this condition.
I have made sure to get in touch with you so that we can find a suitable solution as quickly as possible.
We look forward to hearing from you, and we apologize for the inconvenience!
Kind regards,
Freya
Coolshop Support Team
Excellent exactly as described and very…
Excellent exactly as described and very pleased with my perches fast post.
August 18, 2026
Reply from Coolshop
Hello Alan,
Thank you very much for your review.
We are happy to hear that you are pleased with your purchase and the fast delivery. We value that you took the time to evaluate this!
Best regards,
Sarah
Coolshop Support Team
Reply from Coolshop
Thank you for the great review! 😊
We’re happy to hear that everything went smoothly, from placing your order to receiving it quickly. That’s exactly the kind of simple and hassle-free shopping experience we aim to provide.
We really appreciate you taking the time to share your experience, and we hope to see you again soon! ⭐
Best regards,
Staffan
Coolshop Customer Service
Reply from Coolshop
Thank you so much for your kind review! 😊
We’re really happy to hear that you’ve had an excellent experience with our service. It means a lot to us to know that we could provide you with a positive shopping experience.
Thank you for taking the time to share your feedback – we truly appreciate it! ⭐
Best regards
Staffan
Coolshop Customer Service
Reply from Coolshop
Hi Mira,
Thank you for your review!
We are very happy to hear, that the delivery was fast and your order came on time. Also good to hear, that you like our prices 😊
We hope to see you again!
Best regards,
Freya
Coolshop Support Team
Hurtig levering og god kvalitet
August 15, 2026
Reply from Coolshop
Hej Anja,
Tusind tak for den flotte anmeldelse!
Det er skønt at høre, at vores levering har levet op til dine forventninger og at produktet var af god kvalitet.
Vi sætter stor pris på, at du har taget dig tid til at skrive denne anmeldelse, og vi håber på at se dig igen snart!
De bedste hilsner,
Sarah
Coolshop Support Team
good service
August 15, 2026
Reply from Coolshop
Hello Sean,
Thank you for your review!
We are happy to hear that you find our service good, and we hope that you are happy with your purchase.
We look forward to see you again.
Best regards,
Sarah
Coolshop Support Team
Excellent Customer Service
There was a bit of an issue with part of the order missing. Coolshop was very responsive and fixed the issue in no time. Naturally, you would want everything to go smoothly for convenience, but how a company deals with mistakes says so much more about their business. It is not the first time I shop at Coolshop, and it will not be the last.
August 14, 2026
Reply from Coolshop
Hi,
Thank you so much for your wonderful review! 😊 We’re glad to hear that we were able to resolve the issue quickly when part of your order was missing. Mistakes can unfortunately happen, but what matters to us is making sure they are handled quickly and properly.
It means a lot to hear that you’ll continue shopping with us, and we look forward to welcoming you back! 💙
Best regards,
Coolshop Customer Care
Excellent Service and Great Products
Fast, safe, and reliable service. The products they recommend are excellent quality, in my opinion. I’m very satisfied with my purchase and highly recommend buying from them!
August 14, 2026
Reply from Coolshop
Hi Benguin,
Thank you so much for your wonderful review! 😊 We’re delighted to hear that you’re happy with both our service and the quality of our products. Your recommendation means a lot to us!
We hope to welcome you back to Coolshop again soon. 💙
Best regards,
Coolshop Customer Care
Fast delivery and professional service
Fast delivery and professional service
July 20, 2026
Unprompted review
Reply from Coolshop
Hi Felicity,
Thank you for your review!
We are very happy to hear that you have had an good experience with us, and that the delivery and service was good 😊
We hope to see you again soon!
Best regards,
Freya
Coolshop Support Team
your shop in Rødovre Centre…
I visited your shop in Rødovre Centre on Sunday, June 28. While we were looking around, my 7-year-old son accidentally dropped a toy from the shelf, and it unfortunately broke.
One of the shop attendants, whose name is Veronica, handled the situation in a very unprofessional manner. She shouted at my son until I came over and paid the 30 DKK for the broken toy.
I was very disappointed by the way we were treated. I asked if there was a supervisor available who could handle the situation more calmly and professionally, but Veronica refused and continued arguing with us instead.
I believe customers, especially young children, should be treated with respect and courtesy. I hope you will look into this incident and ensure that your staff handle similar situations more professionally in the future.
June 28, 2026
Unprompted review
Reply from Coolshop
Hello Tyy,
Thank you for taking the time to share your experience. We are very sorry to hear about your visit to our Rødovre Centre store and that you and your son left feeling disappointed.
We expect all of the employees to treat their customers with respect, patience, and professionalism, especially when children are involved. The situation you describe does not reflect the level of service we aim to provide.
As KiDS Coolshop is a sister company of ours, we are not able to forward this information directly to the store manager or employees. However, we always recommend that any questions or inquiries regarding the KiDS stores are directed towards them.
We apologise for the experience, and i hope we can give you a pleasant experience next time!
Best Regards,
Sarah
Coolshop Support Team
Senseo - Switch Coffee Machine HD6594/60 - Black
I'm very impressed with how quickly it arrived, and I can't complain about the price I paid. What I like most is that you don't have to order much to get free shipping. I'm also very happy with the Senseo - Switch Coffee Machine HD6594/60 - Black. You just have to pay attention to which attachment you use for the coffee pods. I hadn't noticed before that they were different.
June 9, 2026
Unprompted review
Reply from Coolshop
Hi Jess,
Thank you for your review.
We are very happy to hear, that the delivery and the price was good! We are also glad to hear that you like the product you ordered from us.
We hope to see you again soon!
Best regards,
Freya
Coolshop Support Team
I bought a package of electrolytes the…
I bought a package of electrolytes the 29th of may. 8 days since then I have no update about the delivery. The order is
92544672.
Shipment id 370722152470551199
June 7, 2026
Unprompted review
Reply from Coolshop
Hi Elvi,
Thank you for your review, and we're sorry to hear that you haven't received any updates regarding your order.
I have looked at your case, and can confirm, that your order has received new scans on the tracking. We therefore expect the parcel to be delivered today on 11.06:) We are very sorry for the long wait.
We hope you have a lovely day!
Kind regards,
Julie
Coolshop Support Team
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