Group Online Reviews 

2,758
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

This companies business practices are extremely shady and sadly I was someone who fell for it. I started a company on the side some years ago and started speaking to group online t... See more

Company replied

Rated 5 out of 5 stars

I received excellent service from Caroline, who was patient, efficient, and friendly during a ten-minute phone conversation. Working through an IT glitch over the phone is never easy, but Caroline han... See more

Company replied

Rated 5 out of 5 stars

Business Solutions did a first-rate job on designing my website. The look, the links, the style is eye-popping and very easy to navigate. A big thumbs-up for their efforts and excellent customer care,... See more

Rated 5 out of 5 stars

Group online leverer en fantastisk service og deres webdesignere er bare helt i top. Kan varmt anbefale Group online 😊 Mvh. Michael

Company replied

Company details

  1. Online Marketing Agency
  2. Marketing Agency
  3. Web designer

Written by the company

Group Online er en del af en nordisk alliance af digitale bureauer – Danmarks største bureaukoncern med mere end 25.000 kunder og 250 medarbejdere på tværs af Norden – og er blandt landets førende eksperter, når din virksomhed skal ses, findes og vælges. Og fordi vi er de største, har vi også mest data på, hvad der rent faktisk virker – det omsætter vi til avancerede løsninger, som også mindre virksomheder har råd til. Vi tilbyder individuelt, responsivt webdesign, brugervenligt CMS, webshops, personlig kundeservice, sikker hosting, søgemaskineoptimering (SEO) og de nyeste AI-løsninger som AI-chatbot og optimering til AI-søgning (GEO). Du finder os lokalt i Ballerup, Odense, Aarhus og Aalborg.


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3.7

Average

TrustScore 3.5 out of 5

3K reviews

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Replied to 93% of negative reviews

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3.7

All reviews

(2,758)

267 reviews in the last 12 months

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Rated 1 out of 5 stars

This companies business practices are…

This companies business practices are extremely shady and sadly I was someone who fell for it.

I started a company on the side some years ago and started speaking to group online to get some help with marketing.

Before we went live with the website, I sent them a mail saying that I sadly had to stop the partnership due to sickness, and not having enough time to run my company.

This was told literally before we went live with Ads, my website, and before any real work was done.

I then hear nothing from them for months then I get w letter in the mail from a lawyer threatening me to pay.

I answer them right away saying I literally have no way of paying this, and how no work was done.

Literally basically 2 years later j get a new mail saying that the amount now has increased.

This business is extremely shady and clearly has built there business off of messed up binding periods and have absolutely zero care for humans.

The fact that they couldn’t let something so small go for a business who literally didn’t even launch work with them is mind blowing.

I in no way shape or form will be paying this and look forward to taking them to court.

March 16, 2026
Unprompted review
Group Online logo

Reply from Group Online

Hi Nick

Your description of the situation does not reflect the actual course of events.

An agreement was entered into between us, and based on this agreement the work was initiated. A website was developed, completed, and presented to you as part of this process. Only after the work had been carried out did you inform us that you were unfortunately unable to proceed with the payment.

Following this, we attempted to contact you several times by phone in order to find a reasonable solution. As part of this effort, we also offered a compromise where you would only need to pay for the work that had already been completed.

After several months without payment or any agreement on a resolution, we were ultimately forced to seek assistance from our lawyer, which is a standard procedure in situations where an outstanding balance remains unresolved.

We always aim to find fair and reasonable solutions for all parties and we regret when a collaboration does not end as expected.

Best regards Malene from Group Online

Rated 1 out of 5 stars

Stay away from Group online this is a scam company!

This is the worst experience I ever have with a marketing agency. 1 year ago I have signed an 3 years contract with Group Online for my website BYGCPH. They built the website, pretty basic and we agreed with 5 keywords which suppose to rank on google and generate some traffic. After this nothing it’s happening, my website is dead, no traffic, no customers nothing. This keywords are not even ranking in google top 100. Since the website was built nothing else it’s having, my business is dead because of this! All I received from time to time it’s an invoice which I have to pay I don’t know for what because I don’t see any results with this. And because I have a contract for 3 years I have to pay 3 years for nothing.
I try to talk with them but they are just repeating same things, no communication or other agreement to stop this disaster can be made with this company. All I can do it’s just pay for nothing 3 years.
Stay away from Group Online!! This is not a company with can deliver results and if you have an agreement with them you can’t get out for years. My business it’s stock and I’m close to bankruptcy because this website it’s invisible and don’t generate any traffic.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Andreas Bjerregaard Madsen. He assisted me via TeamViewer to connect my Facebook ad account, and his support was truly invaluable. Andreas was knowledgeable, efficient, and very helpful throughout the process. I really appreciated his clear guidance and professionalism.

July 8, 2025
Unprompted review
Group Online logo

Reply from Group Online

Hi Olga

Thank you so much for your kind words!

We're thrilled to hear that you had such a great experience working with Andreas. He consistently goes above and beyond to provide clear, efficient, and knowledgeable support, and it's wonderful to know that his assistance made a real difference for you.

We'll be sure to pass on your feedback to Andreas—he'll be delighted to hear it! If you need help again in the future, we're always just a message away.

Kind regards
Group Online Support, Sussi

Rated 5 out of 5 stars

Professional team

Professional team! I recommend these guys for cooperation 👍

March 6, 2025
Unprompted review
Group Online logo

Reply from Group Online

Hi Oleksandr,

Thank you so much for your kind words! We truly appreciate you taking the time to give us feedback.

Please don't hesitate to call again if you ever need assistance.

Have an amazing day!

Best regards,
Group Online, Sussi

Rated 1 out of 5 stars

Hold Jer Væk

First of all , Stay away from This Scammers.
A bunch of unprofessionals who never completes the aggrements made during the initial phase of building the WEBSHOP . Alot of mistakes in webshops, they even dont have the tools to fix the problems even if you address it, no professionalism towards customer problems.
They Call you everyday before you sign any contract but after you sign it, they are LOST from This world.
Be very careful before you sign the contract ( if you choose them) which I strongly dont recommend, as there are lots of hidden prices and its super expensive and a world class crap service .
I strongly recommend not to make your webshop or get any product from Them unless you love to get scammed and stress for rest of the contract period.

January 24, 2025
Unprompted review
Group Online logo

Reply from Group Online

Dear Sulav Dhakal,

I have checked our system and cannot find a customer by your name. Therefore, I am unfortunately unable to assist you directly.

If you have a specific issue, I strongly encourage you to contact us at +45 55 55 55 55 and ask for Malene – I would be more than happy to look into your situation and find a solution.

We always strive to provide professional service and support our customers. I look forward to hearing from you so we can assist you in the best possible way.

Best regards,
Group Online, Malene

Rated 5 out of 5 stars

Very Good

Good, efficient, friendly service.

January 13, 2025
Unprompted review
Group Online logo

Reply from Group Online

Hi Maxim

Thank you so much for your kind words. We truly apreciate your feedback. Please let us know if there's anything we can assist you with.

Have a nice day!

Kind regards
Group Online, Sussi

Rated 1 out of 5 stars

Non understanding persons

It’s a scam base provider not willing to listen fake promises forces you calling day and night untill you sign the contract and than disappear when you want them to listen

November 13, 2024
Unprompted review
Group Online logo

Reply from Group Online

Hi Abilash

We’re sorry to hear about your experience and take your feedback very seriously. We would like to emphasize that we never force anyone into anything they don’t want. If you have requested not to be contacted and are listed as opted out, we fully respect that.

Best regards
Group Online, Malene

Rated 5 out of 5 stars

I can highly recommendation Besmir…

I can highly recommendation Besmir Sulejmani from group online. Polite, professional, aktiv and trustfully person. I’m glad that he is working with our companie’s marketing

June 10, 2024
Unprompted review
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Reply from Group Online

Hi Ingrida

Thank you so much for your kind words about Besmir Sulejmani. Your positive feedback means a lot to us. We are thrilled to hear that you find Besmir polite, professional, active, and trustworthy. He is indeed a valuable member of our team, and we are equally glad to have him contributing to our company's marketing efforts.

Your recommendation is greatly appreciated, and we look forward to continuing our successful collaboration.

Best regards,
Group Online Team,
Sussi

Rated 5 out of 5 stars

They do their job reliably and are very…

They do their job reliably and are very helpful

June 3, 2024
Unprompted review
Group Online logo

Reply from Group Online

Hi!

Thank you so much for your kind words! I'm delighted to hear that you find our team reliable and helpful. Your satisfaction is our top priority, and it's great to know that we're meeting your expectations.

If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're always here to help!

Kind regards
Group Online Team, Sussi

Rated 5 out of 5 stars

"Thank you for your promptness and…

"Thank you for your promptness and attention. You are truly outstanding!"

May 17, 2024
Unprompted review
Group Online logo

Reply from Group Online

Hi Daniel

Thank you so much for your kind words! I'm thrilled to hear that you had a positive experience.

Your feedback is greatly appreciated and motivates us to continue providing excellent service.

If there's anything else we can assist you with, please don't hesitate to let us know.

Kind regards
Group Online team Sussi

Rated 5 out of 5 stars

Great services and allot of patience…

Great services and allot of patience from their side. I suggest that all people using their services, to have a little patience also...eventually, it will work out perfectly.

April 26, 2024
Unprompted review
Group Online logo

Reply from Group Online

Hi Marius

Thank you so much for your kind words and positive feedback! We truly appreciate your acknowledgment of our services. It's wonderful to hear that despite any initial challenges, you found our services to be effective in the end.

Your suggestion about having patience is valuable, as sometimes navigating through processes can take time, but we always aim to ensure that the end result is worth it for our customers. Your understanding and patience make a significant difference in the overall experience, and we're grateful for your cooperation.

If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to help in any way we can.

Thank you once again for choosing our services and for your kind recommendation. We look forward to serving you again in the future!

Warm regards, Sussi
Group Online

Rated 5 out of 5 stars

Kind, effective, helpful, understanding

They are professional, understanding, kind, effective. Giving fully support and help.

April 22, 2024
Unprompted review
Group Online logo

Reply from Group Online

Hi Jelena

Thank you so much for such an amazing review! I'm thrilled to hear that you found our team to be professional, understanding, kind, and effective.

Providing full support and assistance is always our top priority, and we're delighted that we could meet your expectations.

Your feedback means the world to me and my collegues, and we can't wait to continue providing you with exceptional service in the future!

Have an excellent day!

Until next time,
Group Online-team, Sussi

Rated 5 out of 5 stars

Super god support af Henrik og Mathias…

Super god support af Henrik og Mathias ved skift til ny hjemmeside :-)

April 18, 2024
Unprompted review
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Reply from Group Online

Hej Johansen

Tusind tak for de rosende ord.

Det er fantastisk at høre, at Henrik og Mathias kunne hjælpe dig så godt med overgangen til den nye hjemmeside! Det er virkelig et stort plus, når supporten er på toppen. Endnu engang tusind tak for at dele din oplevelse!

Jeg håber du får en dejlig weekend!

Venlig hilsen
Group Online-teamet, Sussi

Rated 5 out of 5 stars

I received excellent service from Caroline

I received excellent service from Caroline, who was patient, efficient, and friendly during a ten-minute phone conversation. Working through an IT glitch over the phone is never easy, but Caroline handled it calmly and found the solution. Even when we seemed to be stuck, she persisted and never became frustrated. In my experience, these qualities are rare, and I am very grateful to Caroline.

April 16, 2024
Unprompted review
Group Online logo

Reply from Group Online

Hi Jonathan

Thank you so much for taking the time to share your experience!

I'm thrilled to hear that Caroline provided you with excellent service and handled your IT glitch with patience, efficiency, and friendliness. It's always our goal to ensure our customers feel supported, especially during challenging technical issues.

I'll make sure to pass along your kind words to Caroline—it means the world to her and to us. If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!

Have a great day!

Group Online-team, Sussi

Rated 5 out of 5 stars

SUPER GO SUPPORT

SUPER GO SUPPORT

April 5, 2024
Unprompted review
Group Online logo

Reply from Group Online

Hej Martin

Tak for den fantastiske anmeldelse og de venlige ord om vores support! Jeg er glad for at høre, at du har haft en super oplevelse med vores supportteam.

Jeg sætter stor pris på din anerkendelse af vores indsats for at sikre, at vores kunder får den hjælp, de har brug for, når de har brug for det.

Jeg håber du får en dejlig mandag

Venlig hilsen
Group Online-teamet, Sussi

Rated 5 out of 5 stars

Malene Thomsen løste mit problem på få…


Malene Thomsen løste mit problem på få minutter . Tak for det:-)

March 21, 2024
Unprompted review
Group Online logo

Reply from Group Online

Hej Morten

Det er super fedt at høre, at Malene kunne få styr på dit problem så hurtigt! Vi er virkelig glade for at kunne hjælpe dig ud af kniben.

Venlig hilsen
Group Online-teamet, Sussi

Rated 5 out of 5 stars

Sebastian Andersen is a great help in…

Sebastian Andersen is a great help in the success of my company. Without marketing, I wouldn't have a steady flow of new customers, so I greatly appreciate for making my company grow.

December 29, 2023
Unprompted review
Group Online logo

Reply from Group Online

Hi Stephen!

Wow, thank you so much for your fantastic review! I'm thrilled to hear that our team member Sebastian Andersen has been a great help to your company. We're truly proud that we can contribute to your company's growth and assist in generating a steady flow of new customers.

If you ever need more assistance, have questions, or just want to chat, our customer service department is here for you at the phone number 55 55 55 55. We love hearing from amazing customers like you, and we look forward to continuing to support you and your company on the path to success.

Once again, thank you for your support and kind words, Stephen! We really appreciate you.

Best regards,
Sussi
Customer Service Department, Group Online

Rated 1 out of 5 stars

Legal Fraud or Exploitation of Minors?

Dear fellow consumers,

I am writing to share a deeply troubling experience with Group Online, exposing practices that demand immediate attention and caution.

Call for Caution:
We strongly urge Group Online to exercise caution and refrain from selling contracts to minors in the future. Upon checking with Ramona, the mom and contractee, it was her initial and instinctual thought to urge Antonia, her 15-year-old daughter, to confirm her minor status. This implicates Nassim, who was fully aware of the context and proceeded to exploit the situation to sell their largest package, worth 270.000 dkk over 7 years.

Communication Process:
From the first cold call initiated by Group Online, the communication process took an alarming turn. Ramona, the contractee, lacking proficiency in Danish and very basic english skills, directed her minor daughter to check on the persistent calls to her newly registered CVR for her Rengøring services. Shockingly, thoughout the entire process, there was no direct communication with Ramona before, during, or after the contract signing—neither via phone, face-to-face, nor email. All communication, including explanations and signing, was channeled through her 15-year-old daughter, Antonia.

Initial Engagement and Plea for Cancellation:
Ramona' mistake was to engage with Group Online due to their persistent calls, and through her minor daughter, Group Online managed to sell their largest package for a 7-year term, under exaggerated promises and misleading descriptions, taking advantage of the situation. Antonia called to express the mistake that has been made and begged to CANCEL IT within the first month, before anything had been developed.
However, Nassim insisted with fluffy promises, *joking* about being able to buy a house in Dubai, becoming a millionaire within 2 years, assuring her that everything would be alright, just to trust him. as he promised to Antonia, minor, that he knows what he is talking about. *Habibi, you have to trust me, I have many clients that started like you and now they are *rich*. In short, despite Antonia's multiple calls to rectify the mistake and plea for cancellation within the first month were dismissed with fluffy promises, exploiting her trust.

Contract Signing Details:
The signing session lacked transparency, marked by coercion. Present were Nassim from Group Online, Ramona, and her minor daughter, Antonia. Despite Antonia's inability to comprehend the terms, she was the sole participant in facilitating the entire process. Ramona, attending for the first and only time, was pressured into signing the seven-year contract without time for reflection. She came to check out what it was all about, with zero intentions to sign right away. Unfortunately, Nassim took advantage of the moment and context and did not give her even one day to check with a capable adult, review their online terms and conditions, or think it over whatsoever.

Contract Terms:
Group Online presented a seven-year contract to a minor with no marketing or business understanding. Ramona was misled into believing she would pay 5000 kr quarterly without moms and 7500 with moms, revealing the exploitative sales approach and/or Antonia's inability to understand the terms, or even the math behind the contract. Promises such as securing the first position on Google, two client leads a day, and the prospect of achieving financial freedom through Group Online were misleading.

Our Fair Settlement Proposal:
Ramona proposes taking down the website, acknowledging the mistake, and discontinuing the 270.000 DKK contract. Notably, Ramona is not seeking a refund for payments she made so far, 26.000 kr.

Conclusion:
I strongly caution against engaging with Group Online, particularly in contracts involving minors. Nassim's awareness of Antonia's age highlights a disturbing lack of ethical conduct. Sebastian seems aware of the case, offering no resolution other than a 96.000 kr settlement, without moms, or 120.000 DKK incl. moms. They took advantage of the moment and, in the context of gaining their trust as professionals with multiple similar experiences, via a minor, with misleading contract and a factual presentation, with no terms or conditions on the paper they signed, only to be read online on their website, pumped with exaggerated promises of making the client a millionaire within max two years, managed to secure a signature on a brochure they call a contract.

Is that legal or fair business practice?

Call for further action:
We urge others with similar experiences, bordering on illegal practices, to contact us. We aim to compile collective cases for media and legal action.

Med venlig hilsen,
Neculai Deloiu

December 15, 2023
Unprompted review
Group Online logo

Reply from Group Online

Hi Neculai

I want to express my deepest concern regarding the allegations. I want to assure you that we take these matters very seriously, and investigating and addressing your concerns is our top priority.

I understand that my colleagues, Kasper and Sebastian, have been actively engaged in previous discussions with you on this matter. Regrettably, both of them are currently on vacation and will not be available until January 2nd. Their perspectives on the situation are invaluable, and I believe their input will be essential in providing a comprehensive response to your concerns.

I want to clarify that, to the best of our knowledge, we have not entered into any agreement with a minor. Our records indicate that Ramona, who has been representing your company, holds full authority as a representative. We take legal and ethical considerations seriously, and if there are any concerns regarding the legal capacity of any party involved, we will address them with the utmost urgency.

I want to assure you that we are committed to resolving this matter promptly. As soon as Kasper and Sebastian return, I will engage with them to gather their insights and ensure that we thoroughly understand the situation from all perspectives. I anticipate having a discussion with them on January 2nd, and following that, I will reach out to you to discuss our findings and the next steps we plan to take.

In the meantime, I appreciate your understanding and patience. Rest assured that we take your concerns seriously, and we are dedicated to addressing them in a manner that demonstrates our commitment to customer satisfaction.

I understand the urgency of the matter, and once I have had the opportunity to speak with Kasper and Sebastian, I will promptly reach out to you to schedule a call or meeting to discuss the steps forward.

Thank you for bringing this to our attention, and I am committed to ensuring a thorough and satisfactory resolution.

Best Regards
Group Online, Malene

Rated 1 out of 5 stars

Ivan Markov

Hey everybody.

I would like to share my opinion about Group Online.
They are quite a solid company and their marketing is very good. At least the guy who visit me was very good in his job. Probably because of commission.
But after that, you could not count on them much. Their strategy is based on long-term contracts and probably this is the way they want to keep their customers. I signed luckily for 3 years because there was an option for 5 or 7 years. From now my principle is to DO NOT SIGN any contracts for more than 1 year, no matter what. The trick here is that every time you want to add some service your contract will be extended with 3 years from the date you make the change.

About the web page, they just copied my text which was already very good, They didn't organize it well, the fields were unstructured and the shrift was very impropriated and mixed by meaning.
I did not pay in time and they sent me right away to Inkasso, which is not very kind and collegially for partners.
There are many more things I could share but it will take too long. In conclusion - better find another solution for your web.

October 9, 2023
Unprompted review
Group Online logo

Reply from Group Online

Hi Ivan

Thank you for sharing your feedback about Group Online. We appreciate your honesty, and we take all comments seriously, whether positive or constructive.

We're glad to hear that you had a good initial experience with our representative and found their marketing to be effective. We understand your concern about long-term contracts, and we'll take this into consideration for the future.

Regarding the web page, we apologize for any dissatisfaction with the text and its organization. We strive to ensure our clients are pleased with the results, and we will work on improving this aspect of our service.

As for the issue with payment reminders, we apologize if it was inconvenient. We'll certainly review our communication process to ensure it's more client-friendly.

We value your input, and we would very much like to get in touch with regarding these issues, so please feel free to reach out. We're here to listen and make things right. Thank you for your time and insights.

Have a nice day.

Kind regards,
Group Online Support Team, Sussi

Rated 5 out of 5 stars

Group online leverer en fantastisk…

Group online leverer en fantastisk service og deres webdesignere er bare helt i top.
Kan varmt anbefale Group online 😊

Mvh. Michael

March 29, 2023
Unprompted review
Group Online logo

Reply from Group Online

Hej Michael

Mange tak for de flotte stjerner og tak for at dele den gode oplevelse med os.

Det betyder meget for os, at du er tilfreds både med vores service, men også med selve oplevelsen med vores webdesignere.

Du er altid velkommen til at kontakte os, hvis du har rettelser til hjemmesiden eller spørgsmål til din aftale.

Med venlig hilsen
Group Online-teamet, Caroline

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