Soak&Sleep Reviews 

I received my order later than expected, the wrong item arrived, I notified you and sent the requested photos well over 2 weeks ago and despite chasing, I’ve not heard from you !

Terrible Service, failure to deliver. Order S1030310. Money taken from account on 2nd September, note sent indicating despatch delays although item in stock and allocated on 10th September and promising despatch on 14th September, now 16th September and not despatched and no further information. Delivery promise was 4 to 7 working days...This business is obviously not going well.

I bought a mattress topper for a rather firm single bed. The topper is lovely and soft and will give added warmth as the weather cools down. I also bought two
pillow protectors which are great quality.
The website was easy to use and my products arrived very quickly.

I ordered my duvet over a month ago and have heard nothing. I received one email last Thursday stating there was a delay. I tried calling today and no one picked up and their voicemail system said it was outside of their business hours, but it was INSIDE their business hours. I have since moved flats between when I placed my order and now - I emailed and asked them to deliver to my new address, and I heard nothing. Today they FINALLY dispatched my order, BUT to my old address….

I ordered a mattress topper and pillows and when they didn’t arrive when expected I called to chase up when delivery would happen. I spoke to Josie who was really helpful and kindly rearranged my delivery. The service was first class and I’d have no hesitation recommending soak and sleep. Thank you Josie you are a credit to the company.

Products are always first class but delivery times and customer service has led me to look elsewhere in future

Duvet cosy. A bit too warm for the recent weather but will come into its own in the colder months. Duvet protectors are a good fit and should keep duvets clean.

I placed an order on the 31st August, it is now 15th September and the items have not even been dispatched. I have had one ai message saying that it was expected to be dispatched by Thursday last week, which it was not, and I have not received any further communication. Terrible business to happily take orders and money but not send out items or explain whatever reason they are not dispatching orders. I still have no order but they have the payment.

Ordered products on 30 August with delivery claimed in 4-7 working days.
Items not delivered in the timescale so tried to call but lines only operating in the morning. Sent email instead. Eventually got an email apologising for the delay. I then called as no further response the representative apologised for the delays as running behind on despatches and stated was escalating the order to next day delivery. Delivered on 10 September.
However, one of the items delivered was wrong size. Emailed a couple of times and no response.
Today called and had to wait a long time to be answered. The representative was apologetic, adding they were behind on answering emails and offered for collection of the incorrect item and delivery of the correct item. During confirmation that she would send an email the call was ended, not by me.
No confidence the exchange will happen.
Not a great experience.

Your products are excellent, but your administration/customer services/dispatch is chaotic.I placed an order on line but didn’t receive a confirmation email, so I tried to contact Customer Service. Having waited 20 minutes, I gave up. Tried calling twice more, but gave up. Next time I tried selecting the order option, but no good. Eventually I tried the business option and eventually spoke to someone who transferred me to CS, who confirmed the order had been placed. He also told me it would be several more days before despatch. Two days later I received a message from the courier to say they were expecting my order. Virtually the same day, I received an email from S&S saying my order was delayed. Two days later the courier delivered my order. Left and right hands obviously not communicating?

I feel this company must have serious stock issues. I ordered over 2 weeks ago and still nothing received. I then received an email apologising for the delay and assuring me my order will be dispatched on Monday at the latest. It is now Tuesday and still nothing has been dispatched.
Its just not good enough in this day and age to take this long to deliver. I have requested order cancellation and a refund so lets see what happens.

I placed a big order of £404 (order no. S1032245, Maggie Amin) for my son who is going to university 8 days ago and was told that it would arrive in 4-7 days. It is now 8 days and no sign of the order arriving. I have e-mailed and left a message but haven’t received a reply. I called yesterday at 3pm and the answering service said that they are only open between 9am-5pm but it was 3pm and they didn’t pick up! I tried their other number and it didn’t work. I have tried again today and I was on hold for 45 minutes with nobody picking up. If the items don’t arrive in the next couple of days I will need to cancel / return them all and buy others as they will be too late for my son going to university. Such a pain and such bad customer service which is a real shame as I have used this company a lot in the past.

I used to be a satisfied customer of Soak and Sleep. Over 2 weeks ago I ordered a duvet and the payment was taken. The 4-7 working day promised delivery passed and I contacted them to find out what had gone wrong. Apparently a new warehouse system was causing problems and my order would be dispatched Thursday last week. Still no sign of it so I emailed them again yesterday for an update or a refund. No response. When I phoned today "the person is busy" and the call cut off. I don't know what's going on with them but they've taken my money and haven't delivered my order. If I ever see either the duvet or my money again I will certainly never order from them again.

Perfect item, great service but above all, great quality. I was dubious spending as much as I did on a French bed linen set but wow, so glad I did. It looks amazing. The feel against my skin, is so soft and comforting. I actually think I’m sleeping better than I have in a long time and it’s only been 3 days!!! The emerald green is such a beautiful colour. Thank you.

Not here yet. Ordered on August 30th. Can’t review as I’m still waiting

Placed order and it was very late arriving. The reason it was late was down to "operational issues" and not the courier. No communication to say it was going to be late, and why, until after the parcel eventually arrived. No offer of compensation or refund, as the item was ordered as an anniversary gift, and subsequently missed it due to it's lateness.

Very slow delivery. Not sure why? Shame because the products are good

Never received the products I’ve bought… wondering why it’s taking so long?

The duvet I bought was not what I expected, but the returns process is very easy.