easyJet Reviews 

Customer service ended my chat and lied

Ibrehem was very attentive, patient, and thorough. This transaction had a little complexity to it and was handled professionally. So very thankful to Ibrehem & easyJet.

Great service from Mutaz

I am extremely disappointed with my recent experience with easyJet. I was charged £180 for hand luggage, even though I have travelled from Jersey to Turkey and back from Turkey many times without ever having an issue with my hand luggage.

The problem occurred only at Gatwick Airport, where the ground staff were extremely unprofessional and unhelpful. I was travelling with three children, which made the situation even more stressful. I was charged for all three bags, despite the fact that they contained mainly clothes and items for my children and weighed no more than around 15 kg in total.

I contacted easyJet Customer Service afterwards, but the response was extremely poor. Instead of properly addressing my complaint, I felt that they simply washed their hands of the situation and offered no meaningful help or resolution.

I understand that airlines have baggage policies, but the way this situation was handled by the ground staff was completely unacceptable. The lack of customer service afterwards made the experience even worse.
After this experience, I will not be travelling with easyJet again. In my experience, British Airways is far better when it comes to customer service and treating passengers fairly.
Very disappointing. easyJet has lost a customer.

I spoke with Mutaz who helped me resolve my situation 🙏🏻 Great service 👌🥂🍾

agent is helpful and able to assist with my all inquery

The chat system for complaints is useless. It disconnected me before I was able to explain the problem. This is obviously deliberate in the hope that customers will cease their complaint.

Great response

no help at all ignored all concerns

I needed to amend a first name for a booking I had made so that it exactly matched the name on the passport. I could not get a response from chat support. I could not find a customer service phone number so I was unable to speak to someone in person. I had no choice but to go through the app and it cost me £120 to alter the first name. The cost of such an amendment is scandalous. Very disappointed with the outcome and total lack of customer support.

Thanks for Ahmed as advisor

Amazing help and sorted out the problem quickly

Our seven-day easyJet holiday to Fort Arabesque, Hurghada, was an extremely disappointing experience.
All three adults in our party became seriously unwell during the holiday, suffering severe gastrointestinal symptoms. We lost approximately five days of our holiday and required medication from a local pharmacy. My husband and daughter have recovered, but I am still unwell 11 days later and awaiting stool-test results following ongoing symptoms.
There were also serious concerns about food and hygiene at the hotel, which we reported during our stay.
The journey home was also far from acceptable. Our return transfer broke down at a police checkpoint, leaving us stranded in an intimidating situation while we were already extremely unwell. At Hurghada Airport, the toilet facilities were appalling and lacked basic supplies. When we eventually boarded the return aircraft, it was visibly dirty, with crisps on the floor and a half-eaten apple in our footwell, along with an unpleasant smell throughout the aircraft.
Our flight was then approximately two hours late following confusion over whether 17 passengers would need to change flights, and we subsequently waited approximately 45 minutes for the baggage carousel to start at Birmingham.
I raised a detailed formal complaint with easyJet Holidays, including evidence of the medication purchased and specific questions about the hotel, illness reports, hygiene concerns and the various failures we experienced.
The response I received was essentially a generic apology and an offer of £80 cash or £100 easyJet Holidays credit.
Considering that three people became seriously ill, approximately five days of our holiday were lost, I remain unwell 11 days later, and we experienced multiple additional problems during our journey home, I found this offer extremely disappointing.
I have not accepted it and have asked easyJet Holidays to properly investigate the issues raised and reconsider its response.
For us, this was not simply a disappointing holiday. It was a holiday where the majority of our time was lost to illness, followed by a very poor journey home and an inadequate response when we complained.

the site is not easy to find how to remove a passenger so just uese the bot - when live

Resolved my issue with speed.

Subi was very kind and helpful. I could cancel the second seat of the reservation within minuts and get Taxes refunded. I recomend Easyjet!

Quick resolve to my problem. Very professional!

Their website is terrible!! It's intentionally misleading when booking. I will never use them again. Ryanair are better, and that is saying something!

Closed online check in before the 2 hr window and staff are unhelpful and rude