While EKM has been a decent system and easy to use, it has become apparent in the last few years that the quality of software releases has gone rapidly downhill. It demonstrates a lack of development... See more
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The recent website overhaul carried out by Ben Pope, Danny and Georgia has been exceptional. Our product is a technical one and as such required a very specific design brief to be implemented. The p... See more
Company replied
EKM is for us an excellent way to trade on the net while staying within a controlled budget. The multiple free applications and extensions allow us to solve most of our company’s needs. EKM est... See more
Company replied
We have had excellent technical support from EKM staff, especially Rebecca who organised her team to give our eshop a major makeover. Right from the start she listened to what we wanted improved and t... See more
Company details
Written by the company
Sell more with an online shop that never stops evolving. With EKM’s unique Evolution Mode your online shop will continually evolve and be optimised free, forever. You’ll have everything you need to grow your online business.
You’re not on your own with EKM
With access to our UK-based proactive support team and your own dedicated Ecommerce Manager, you’ll never be alone with EKM.
Whether moving from another platform or looking to expand your e-commerce business, EKM’s Ecommerce Managers are with you every step of the way.
Your UK-based Ecommerce Manager will be by your side as a dedicated point of contact, helping you sell more today, tomorrow and beyond.
Contact info
EKM, 107 Cheapside, EC2V 6DN, London, United Kingdom
- 0333 004 0333
- support@ekm.com
- ekm.com
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 2 weeks
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EKM going downhill fast
While EKM has been a decent system and easy to use, it has become apparent in the last few years that the quality of software releases has gone rapidly downhill. It demonstrates a lack of development expertise, lack of adequate testing and also a lack of proper specification. It is incredible how bugs are noticed within minutes and it smacks of zero testing, just a suck it and see approach. Releases remain in beta test for years whilst more functionality is continually added, and this inevitably creates problems with the software. No target dates exist for software releases, or at least these are never communicated. Bug fixes are never communicated to users. All this causes extra manual work for users. Time for a change.
July 23, 2026
Unprompted review
Great service.
Gremlins in our delivery settings was not initiating a free delivery on a product order. Tia was able to find the solution, and resolve the problem very quickly for me.
July 10, 2026
Unprompted review
Great website overhaul
The recent website overhaul carried out by Ben Pope, Danny and Georgia has been exceptional. Our product is a technical one and as such required a very specific design brief to be implemented. The process from initial concept, to build, to launch has been brilliantly managed by the EKM team members mentioned above. Nothing was too much trouble. I would highly recommend. Henry Pumps team.
June 4, 2026
Unprompted review
Reply from EKM
Thank you so much for this wonderful review, Team Henry Pumps! We're thrilled to hear that Ben, Danny and Georgia delivered exactly what you needed. A technical project like yours absolutely demands a thoughtful and precise approach, so it's fantastic to know the whole process from concept to launch felt seamless. We'll make sure all three of them see this and they'll be so pleased to hear your kind words. Wishing you every success with the new design!
This was a tricky query
This was a tricky query - I could not log on or fill in the required information. Lucie guided me through the options very patiently and we eventually got there!
June 1, 2026
Unprompted review
Reply from EKM
Thank you for taking the time to leave a review! We're glad Lucie on our Customer Support Team was able to guide you through patiently and get everything resolved. Sometimes these things just take a little perseverance and we're happy she was there to help. If you ever run into any further issues, don't hesitate to get in touch and we'll do our best to get you sorted quickly. Thanks again!
Very responsive to issues and requests
Very responsive to issues and requests, directed to any of the online documents to correct any issues I have had, Clear and Concise!
May 26, 2026
Unprompted review
Reply from EKM
Thank you so much for your kind words! We're really pleased to hear that our team was responsive and that our documentation proved helpful. We always aim to provide clear and practical guidance, so it's great to know we hit the mark. We look forward to supporting you again whenever you need us!
Paul Marshall
Paul Marshall. I commend you. No fobbing off to read EKM articles, just genuine help one to one, when dealing with me. Suggest his boss gives him a pay rise. Not everyone at EKM shows so much care. Great job Paul. Thankyou !! Pat
May 26, 2026
Unprompted review
Reply from EKM
Wow, what a lovely review - thank you so much, Pat! We'll make sure Paul sees this, and we'll certainly pass your pay rise suggestion on to his manager! We're really proud to have team members like Paul who go above and beyond to offer genuine, personalised support. Thanks again for taking the time to share your experience - it means a lot to all of us.
Great help from the Customer Support Team
The Customer Support team were very patient in resolving a problem I had, their knowledge and ability to think laterally brought us to a very satisfactory solution.
Very much appreciated.
May 19, 2026
Unprompted review
Reply from EKM
Thank you for the wonderful feedback! We're so pleased to hear that our Customer Support team were able to work through the problem with you and find a solution that worked. Patience and creative thinking are qualities we really value in our team, so it's brilliant to hear that came through in your experience. Don't hesitate to get in touch if you ever need us again!
I had been with EKM for 18+years and then,,,,,,,,
I had been with EKM for 18+years, joining when it was still under the control of the founder and very much geared to start-ups with a single £19.95pm fee. He sold out a 4+ years ago and gradually everything just became more difficult as the new owners looked to extract as much as possible money wise. The active 'in-house' forum moved to Facebook and became heavily moderated by EKM. Absolutely NO criticism of EKMPay was allowed and so it slowly died as any critical but mainly constructive comments were suddenly deleted, or not even posted.
Plenty of comments on here praising the staff and they are warranted, eager to help and at times I could tell how frustrated they were as to how their bossses were handling issues. A thumbs up to Tia who was ever helpful as I moved to a dormant site and then exited once we were fully set up elsewhere.
My gripe concerned the sudden introduction of product limits. I was on the Basic tier at £49.99pm and then in April 2025 was advised without any advance warning that my shop tier would be limited to just 3.5k products, I had 4.3k The EKM solution was for me to move to the Standard tier where the limit was 30k, but the monhtly fee was now £99.99 + VAT. Now that's a big jump in price and product limits from 3.5k to 30k and makes no sense at such a random figure, why not 5k, or 10k? The cynic in me can see them moving a slider to see where was the product limit point that generated the most revenue by forcing customers to move up a tier, or start deleting products to stay in your existing tier.
Every year I received an email from Stephen Howells the MD thanking me for my loyalty over the many years and that if I needed anything then just contact him. I did, twice and received nothing by way of a reply to any of the the issues, or possible solutions, I raised.
So, anybody now about to join EKM will only be offered 1 tier at £299 +VAT pm. No longer available to new customers are the Lite, Basic, Standard and Advanced tiers, though existing Legacy customers will still be on them, for now. So it's not an inexpensive start-up option anymore and better priced options are available elsewhere, only you can decide if you can afford £4300+ a year with the VAT for your web site hoster.
So, there it is. 18+ years counted for nothing in the end, though the EKM 'bean counters' probably did me a favour. I decided to move to ShopWired and this gave me the opportunity for a complete redesign and the very latest SW template which is also super mobile friendly and with a monthly fee at just £34.95+VAT with no product limits. A result.
April 29, 2026
Unprompted review
Reply from EKM
Hi Mr Reeve,
Thank you for taking the time to leave such thoughtful and detailed feedback. We genuinely appreciate hearing from long-standing customers, especially those who have been with us throughout so much of EKM’s journey and development over the years.
There are a couple of points we would like to clarify. Our in-house forum was closed and moved to a private Facebook Group in early 2019. The group has always been moderated, with the guidelines clearly signposted within the group itself, during the application process and within our support guides.
With regards to EKMPay and other payment gateways, as these are financial services, discussions around account-specific payment matters are subject to strict regulations and security requirements. For this reason, posts relating to these topics within the customer forum were not approved. Customers were instead directed to our Customer Support Team, who were able to assist securely with individual account queries and concerns.
Thank you also for your kind comments about Tia and the wider Customer Support Team. We’re very proud of the support they provide, and we’ll be sure to pass your feedback on to them.
Over the past eighteen years, EKM has naturally evolved and our product offering has changed over time. Our legacy tiered plans were retired in March 2025, and we communicated these changes to customers in advance through direct emails, dashboard notifications and detailed support guides explaining the updates. During this transition, we also encouraged customers to contact our Customer Support Team, who were able to help merchants review and reduce older or unused product listings where appropriate, allowing some stores to remain within the product limits applied to the legacy tiers.
While we’re sorry to hear that EKM was no longer the right fit for your business, we’re pleased that you’ve found a platform that suits your current needs and we wish you and your business every success for the future.
Brilliant company
Brilliant company, always on the other end of the phone when needed. Great service . Thank you guys.
May 3, 2026
Unprompted review
Reply from EKM
Thank you so much - that really made us smile! We know how important it is to have reliable support when you need it, so we work hard to make sure we're always there when you call. We'll pass your kind words on to the team. Thanks for choosing us, and we look forward to being there for you whenever you need us!
Lucie went out her way to sort my issue…
Lucie went out her way to sort my issue 5*
May 11, 2026
Unprompted review
Reply from EKM
Thank you for the brilliant review! We're thrilled to hear that Lucie on our Customer Support Team was able to sort things out for you - she'll be delighted to read this. Going the extra mile for our customers is something we truly care about, and it's always wonderful when that effort is noticed. We'll make sure Lucie gets the recognition she deserves. Thanks again!
Thank you so much for your quick…
Thank you so much Sam for your quick resonse to help me as it must have taken quite a bit of your time to sort out my problem.
Best Whishes
Robert
March 30, 2026
Unprompted review
Website has been down for about 10…
Website has been down for about 10 hours now. Left 3 voicemails on their emergency line and nothing. Meant to be 24/7 support
March 21, 2026
Unprompted review
Says 24/7 UK Based Support but whole…
Says 24/7 UK Based Support but whole day no reply and no way to contact anyone as it is Saturday.....
Our shop is down and no one cares.
Great.
March 21, 2026
Unprompted review
Thansk for the support of Rebecca
March 6, 2026
Unprompted review
Reply from EKM
Thank you for your five-star review.
We're glad to hear that Rebecca on our Customer Support Team was able to help you, and we'll be sure to pass your kind feedback along to her. It's always great to know when our team has been able to help.
Thanks again for taking the time to leave a review.
Good for start-ups and micro businesses, bad for established online retailers
EKM provides a platform with design templates, a point of contact for troubleshooting, hosting via a third-party, a third-party API and they continuously develop their software. This makes EKM ideal for businesses starting out in ecommerce, as one subscription covers all your needs and spreads much of the fixed costs across multiple subscribers. The downside is that as businesses grow, they will find the restrictions of a one-size-fits-all product constraining when they want agency work, and they will want to explore a wider choice of payment processors to save money, but find they cannot, as EKM limits the payment integrations they allow for monetisation purposes. The monthly subscription price is very reasonable for businesses with low ecommerce turnovers and most add-ons are free, but once annual revenue exceeds £1M, EKM is expensive and restricting. Turnover is probably the key decider on whether EKM is a good or bad choice.
February 20, 2026
Reply from EKM
Thank you for taking the time to share your detailed review of the EKM online shop platform. We really appreciate you highlighting both the areas that have worked well for your business and the aspects you feel could be improved. Customer feedback plays an important role in how we shape our platform, and comments like yours help inform the features, functionality and services we develop in the future. Regarding payment integrations, we do promote our own payment gateway - EKMPay - as it offers the lowest fees and transaction rates available on the platform. We’re also sorry to hear that you feel the subscription pricing has become restrictive as your business has grown. We’d really like the opportunity to review your account with you and see if there are ways we can better support your EKM online shop moving forward, so a member of our team will be reaching out shortly. Thank you again for your feedback.
Hanna was very helpfull
February 11, 2026
Unprompted review
Reply from EKM
Thank you so much for your review! We're glad to hear that Hannah on our Customer Support Team was able to help you out. If there's anything else you need, please let us know.
Sam was very helpful and resolved our…
Sam was very helpful and resolved our querry. Sadly the performance of the website as to the generation of sales is very poor.
February 4, 2026
Unprompted review
Reply from EKM
Thank you for your 5-star review and for highlighting the support you received from Sam on our Customer Support Team. We’re really pleased to hear your query was resolved quickly and helpfully.
We’re sorry to hear you’re finding website performance challenging when it comes to generating sales. We understand how important this is for your business, and there are many tools and support available that can help improve performance and conversions. If you’d ever like to explore this further, our team would be more than happy to help and offer guidance.
Thanks again for your feedback - we truly appreciate you taking the time to share your experience.
The response to my query was quick
The response to my query was quick, easy to understand and very helpful. I like the fact that there are multiple avenues of getting support: via email, chat (both bot and human) and also over the phone. Very good.
January 29, 2026
Reply from EKM
Thank you so much for the fantastic review! We’re delighted to hear that you found the response to your query quick, clear and helpful.
It’s great to know you value the different ways you can reach our Customer Support Team - we aim to make getting help as easy and convenient as possible, whatever works best for you. Your kind feedback means a lot to us and will be shared with the team.
Thank-You Dean
I cannot thank Dean James enough for going above and beyond to help me with the nightmare of the PCI DSS Compliance. The ClearAccept pci support team had emailed to say that the AoC submitted on 19/12/2025, was now not accepted; and instructed that I needed a QSA to ensure the compliance, even though this was not nessessary for a level 4 Company. The nightmare just continued when I was told that there needed to be a scan of the website. The questions asked from the "page bot" I had no idea about, or how to answer, which is when I contacted the support helpline and thankfully spoke to Dean. He contacted the Pci portal and managed to help me navigate through this ridiculous minefield. Now, I am thankfully still receiving ongoing support to help me through the rest of the scanning ordeal!!!...
January 27, 2026
Reply from EKM
Thank you so much for taking the time to leave such a thoughtful review. We know PCI compliance can feel overwhelming, especially when the guidance isn’t always clear, so it’s great to hear that Dean from our Customer Support Team was able to step in and support you through the process.
Going above and beyond for our customers is exactly what we aim for, and we’ll make sure your kind words are shared with Dean and the ClearAccept PCI team. We’re really pleased you’re continuing to feel supported while you complete the remaining steps, and we’re here whenever you need us.
Thanks again for your feedback - it truly means a lot to us.
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