Ellos Danmark Reviews 

I am extremely disappointed with the customer service I have received from Eros.

I have gift cards that I would like to use on their website, but I can no longer log into my account. Every time I try, I receive an error message.

The problem is that the gift cards are connected specifically to my existing profile. I therefore cannot simply create a new account and use them there. I need access to the original account in order to use gift cards that I already own.

I have been contacting customer service about this issue for approximately **six months**. Each time, I am told that the Danish customer service team cannot resolve the problem and that my case has been forwarded to Sweden.

However, after six months, nothing has been resolved. When I ask how long I am expected to wait, I am simply told that they do not know.

This is completely unacceptable.

I am not asking for anything unreasonable. I simply need access to my account so I can use gift cards that I have already paid for and that are tied to that account. Telling a customer for six months that the matter has been “sent to Sweden” without any progress, deadline, solution or proper follow-up is extremely poor service.

At the very least, Eros should be able to provide a clear timeframe, escalate the case properly, or find another way for me to access the value of my gift cards.

I would strongly encourage Eros to take responsibility for resolving customer issues instead of repeatedly passing them on without any clear outcome.

At this point, I simply want access to my account restored so I can use my gift cards.

Perfekt quality

Ellos Danmark sent us the wrong items.
Their phone line does not work.
They don’t respond coherently to emails (we suspect it’s an AI automated system as the response makes no sense).
We still don’t have the products we ordered, no way to get a refund, no resolution and no one we can hold accountable. It’s super frustrating.

Super. I always so happy. Thank you so much.

The products ordered are very good quality and arrived in a perfect condition. However one thing that shall be improved is visibility of the product status / shipment status between Ellos and DSV. It seems that once items are prepared for shipment, they appear in Ellos system as dispatched (from Sweden), however DSV doesn't have the information for several days. It seems their process is broken so you do not know if the item left the warehouse or is in preparation by the courier or is in transit. Therefore the item which is supposed to be delivered in e.g. 4 days, has a delay of almost double the time.

God webshop, klar information, hurtig levering

Super happy with the product (my wife was happier than me - which is a huge win)

I am genuinely disappointed with the service.

When I collected my order, I was surprised to find that it only contained part of it. At that point, I was not aware that the order had been split into two separate packages.

Package 1 arrived, but Package 2 was later marked as delayed. After that, I received no updates at all. When I checked the tracking information myself, in Postnord app, I could see that Package 2 was being returned to sender, yet I received no explanation or communication regarding what had happened.

I just got emailed as confirmation that it’s returned and got charged for ‘uafhentet’ pakke - som aldrig kom til mig. And I still want my order, so this is very disappointing service.

Sadly, several packages delayed (one by weeks, one by several days) - without any information that they will be delayed or when I will receive them. Needed to call customer service several times to get any response. Dissapointing, as I really like the quality and design of the products, but I will need to look elsewhere.

Det er en god kvalitet jeg er glade for mine lænestole og cafébord

The softest blanket/bed spread I have ever wanted and too quality ❤️🙏

Satisfied to the max and would absolutely recommend

5 days to send a package for me is a long time, and not so much to choose from, 5 of my purchases were too small, I’m a size M but none of your M’s worked on me, and when I wanted to change them to size L, you were all out of them, so instead of 5 items I ended up with just 1.. you need a bigger selection, I’ve been buying from you guys for some times and I consider I’m one of your “good” customers, but I have to be honest, your selection is getting weaker and makes me go other places to buy..

Thanks, I received it.so beautiful and soft!

Got what i ordered. 👍

I am used to much higher quality from Ellos and especially for this price.