Had a horrible experience shopping online (Hebeos - avoid to all costs people!!): Ellos thank you for being trustworthy, for promptly sending correct merchandise and then accecept return without any... See more
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It's a brand I can trust that they will deliver high quality products. Discounts are often super generous and the delivery process took a very short time.
I am happy with one product(kids pants) recieved. The other product(Kids sneakers) that i received were in good condition but had a name tag of a different kid stuck on it. I see this as a oversight b... See more
Company replied
Beautiful products, quick shipping, clear communication and good resolution to issue we had with damage to a table. Very happy! Thank you!
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Hos oss på Ellos hittar du allt inom mode, hem och skönhet för kvinnan mitt i livet. Vårt mål är att finnas till för att förenkla tillvaron och alltid ge våra kunder en positiv köpupplevelse. Du ska exempelvis alltid kunna lita på att vi har relevanta och attraktiva erbjudanden där du inte behöver kompromissa med hållbarhet eller klimatpåverkan. Snabba och enkla leveranser i kombination med smidiga returer är också något vi ser som självklarheter. Vi verkar för att skapa en trygg samhörighet. Hos oss ska du alltid känna dig välkomnad och inspirerad – oavsett vem du är.
Ellos
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4.5
Excellent
58K reviews
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Very gooooooooooood
June 29, 2026
Great quality of clothes for kids
Great quality of clothes for kids that I got from this company.
August 18, 2026
Very good quality and very soft!
August 20, 2026
nice price fast delivery
August 4, 2026
A broken glass had arrived
A broken glass had arrived; when I sent an email, customer service got back to me very quickly, looked into the matter, and the problem was resolved :) This was my first time shopping at Ellos, and I’ll be a loyal customer from now on
July 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The sizes were not appropriate to the…
The sizes were not appropriate to the chart and i had to pay cost for returns when I have dropped the package to the merchant myself, it is not even a home pickup.
July 29, 2026
Reply from Ellos Sverige
Hello!
Thank you for your feedback.
We are sorry to hear that the sizing did not meet your expectations and that the garments did not correspond with the size chart. We appreciate your feedback regarding our size information and will take it into consideration.
Please note that a return fee of 50 SEK per parcel applies for returns, regardless of whether the parcel is handed in at a service point or returned in another way. Information about the return fee is available in our terms and conditions, but we appreciate your feedback and will review how we can make this information clearer to help prevent misunderstandings.
Thank you for bringing this to our attention.
Kind regards
Maia, Ellos Team
Beautiful products
Beautiful products, quick shipping, clear communication and good resolution to issue we had with damage to a table. Very happy! Thank you!
July 28, 2026
Great couch great service
Great couch great service. Arrived early and exactly as described
July 17, 2026
Top-tier service from order to…
Top-tier service from order to delivery! Delivered right on time and in perfect condition. Packaging, tracking notifications, and delivery were all spot on. Delighted with my new purchase!
July 22, 2026
The product is good quality
The product is good quality, luxury feel for the price. Delivery accurate. All that is important for good purchase was in place.
July 18, 2026
Very good product!
July 9, 2026
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