Very easy to get even a basic understanding of stocks and shares. Great learning platform plus I have managed to grow my investments into something very worth while. Very pleased and yes quite a few... See more
Company replied
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Event perfectly tune up. Flawless organization (I wish I could say the same for the Ferrari Team). A big applause to the Alpine Team instead the service personnel, efficient with a smile, and Daniel A... See more
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EAwful !! terrible service-poor customer service-dont reply Have been trying to transfer an ISA for over a month...asked new provider why it was taking so long,they informed they have contacted Et... See more
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Genuinely well looked after Been with eToro for a while now and the thing that keeps me here is the people behind the platform. Austin Hang, my account manager, is the standout. He’s quick t... See more
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Company details
About eToro
Written by the company
Some FAQs
About Account Verification
Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.
During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.
Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.
These are regulatory obligations from eToro as a regulated financial institution.
On Deposits at eToro
Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.
Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.
Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.
It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.
Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.
Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.
Key points on Withdrawals at eToro
Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.
A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.
Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.
It is important to note that this time period depends entirely on the payment service provider.
Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.
If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows
Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.
Exploring eToro's Virtual Account
eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.
This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.
All about Trading/Market Disruptions
Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.
No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.
Why you might not be able to open or close a position during a market disruption
- Lack of liquidity, or inability to receive pricing from our liquidity providers
- A stock might be halted by the exchange
- Inability to open SELL positions due to an asset being “unborrowable”
- An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
- Extreme volatility on different asset types.
On eToro, the SELL side is not available when the asset is unborrowable.
To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/
In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.
If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/
With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.
Contact info
London, United Kingdom
- https://www.etoro.com/customer-service/
- www.etoro.com
You should know
4.1
Great
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I was expecting a lot from this platform but...
I was expecting a lot from this platform, as it is one of the few that people in the UK can actually use for trading and crypto investments. However, when I tried to make a transaction out of eToro they have restricted my account, asked for additional documentations, and left me unable to do anything with it but to keep sending emails.
What would have been fine in this situation is that if the matter was resolved or at least I would have gotten an answer from them promptly. However, their customer service is one of the worst I have experienced in my life. No answers or news for a month about the case, all they were telling me through the support chat is to "be patient". I decided to also take the matter to a higher position and subscribed for a month to their club in order to get in contact with an account manager. He at least was keeping in touch with me regularly and was willing to keep me updated, but still was able to only "expedite" the case to a month and a half.
At the end, the response I have gotten had no explanation nor reasoning. They have just decided to close my account and have promised me to send my funds back to my bank (which as I am guessing, will not take a day or two either).
Awful customer service, long periods of waiting which caused me to lose money in potential investment possibilities, and overall very negative processes. I do not recommend anyone to use it if you actually want to be able to control your money.
September 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Monza F1 GP experience
Participating in the Monza GP was a unique experience offered from eToro to key customers! Great experience and great organization!
September 8, 2026
Reply from eToro
GIOVANNI, we're thrilled you enjoyed the Monza GP!
Amazing experience
Good networking. Great Etoro organization. Amazing event. Thanks to Daniel Amati and everybody. Recommended experience.
September 4, 2026
Reply from eToro
Thank you, francescosorrentino! We appreciate your feedback!
Watching F1 in Monza was a fantastic…
Watching F1 in Monza was a fantastic experience! The organization and overall event were exceptional. Huge thanks to my account manager, Daniel Amati, and the whole eToro team for an unforgettable time.
September 9, 2026
Reply from eToro
Thanks for sharing your amazing experience!
eToro: more than just a broker. Daniel Amati is the perfect person for the job.
The experience was fantastic because it was truly extraordinary. eToro organized this event for Diamond clients, and the result was being pampered from the very first moment to the last. A huge thank you to eToro and my account manager, Daniel Amati, for this magnificent experience.
September 6, 2026
Reply from eToro
Thank you, Danilo Ferraiuolo! We appreciate your feedback!
Reply from eToro
Hugo Biolchini, thank you for your kind words!
Very disappointing experience with eToro.
My account was restricted on 22 August, despite me providing all the information and verification they requested. I completed the selfie verification several times and was repeatedly told that the Operations team was reviewing my account, but received very little explanation or meaningful communication.
Having a significant amount of money with a platform while being unable to properly access my account was extremely stressful and frustrating.
Eventually, I managed to withdraw my funds, but the way eToro handled the situation completely destroyed my trust in the company.
I understand that regulatory checks are necessary, but customers deserve transparency, proper communication and confidence that their money is accessible.
I will be closing my account and will not use eToro again.
August 22, 2026
Unprompted review
Reply from eToro
Hello Eric,
Thank you for bringing your feedback to our attention. We sincerely apologize for the disruption and frustration caused by your account restrictions and the difficulties in communication at such a crucial time. Restoring your trust is very important to us.
While strict verification measures are necessary to uphold account safety and comply with regulatory obligations, we want to ensure your specific situation was managed properly. To assist us in escalating your case, please reply to our Trustpilot request providing your username or support ticket number.
Best regards,
Maria
It was a great and unique sport…
It was a great and unique sport experience!
Thanks to Daniel Amati and eToro team for the excelent welcome during all the event.
September 8, 2026
Reply from eToro
Hi Giovanni,
We are delighted to hear about your remarkable sports experience and the warm reception from our team! Thank you for sharing your thoughts with us. We wish you a wonderful time ahead filled with excitement and happiness.
Cheers!
Maria
Great experience !
Great experience from the paddock!Superb organization
Etoro people perfect (thanks Daniel!)
September 5, 2026
Reply from eToro
Matteo Frozzi, we’re glad you enjoyed it!
Reply from eToro
Filippo Berardelli, thank you for your kind words!
Event perfectly tune up
Event perfectly tune up. Flawless organization (I wish I could say the same for the Ferrari Team). A big applause to the Alpine Team instead the service personnel, efficient with a smile, and Daniel Amati for his exquisite hopitality.
September 8, 2026
Reply from eToro
Thank you, Gino Borrelli! We appreciate your feedback!
Very easy to get even a basic…
Very easy to get even a basic understanding of stocks and shares. Great learning platform plus I have managed to grow my investments into something very worth while.
Very pleased and yes quite a few are currently at a loss but overall very pleased. Making mistakes is one sure way to learn.
September 8, 2026
Unprompted review
Reply from eToro
Hello Paul!
It's fantastic to hear that you're finding the platform easy to navigate and effective for learning about stocks. Your commitment to investment growth, even in the face of challenges, reflects an admirable attitude towards learning and progress.
To support your journey, we encourage you to take advantage of the educational resources in the eToro Academy ➡️ https://www.etoro.com/academy/ and refine your techniques risk-free using a Virtual Account.
Thank you for sharing your thoughtful feedback; we are delighted to be part of your investment experience!
Cheers!
Maria
Good Community and UI
The UI is user friendly and provide enough information to monitor your investments. Their programs benefits are good as well. The community is engaged in creating interesting discussion topics.
September 8, 2026
Unprompted review
Reply from eToro
Fernando Webb, thank you for your feedback!
Reply from eToro
Jvanohe Rizzi, thank you for your kind words!
THEY WILL STEAL YOUR MONEY
This company is illegitamate and will scam you out of your money, I have withdrawn money on the 23 of august and have been stalled everytime I spoke with customer support. my money straight up was stolen, my bank confirmed that there was no money sent from etoro and etoro refuses to acknowledge any requests for reciept of transfer. if you deposit money with them you wont get it back and I will have to take legal action to withdraw the rest of my money and the original amount.
September 7, 2026
Unprompted review
Reply from eToro
Hello there,
Thank you for sharing your experience with us. We take your feedback regarding withdrawal issues and support communication very seriously, and we apologize for the inconvenience and concern this situation has caused.
Rest assured that your case has been escalated to the relevant teams for additional review and assistance. As a regulated company operating under strict supervision, eToro remains fully committed to maintaining the highest standards.
Best regards,
Maria
Etoro has bad customer service
Etoro was meant to send me a gift in my birthday to feel special. Never arrived, bad customer service. Trading 212 is better
July 1, 2026
Unprompted review
Reply from eToro
Hello William,
To assist in investigating your case and improving our service, we previously requested your username or ticket number. As we have not received a reply, please provide your details to our Social Team on X or Facebook, or arrange a call with Customer Service at https://calendly.com/etoro-customer-service.
Best regards,
Maria
----------------------------------------------------------------
Hello William,
We are truly sorry to hear that you did not receive your birthday gift and that our customer service did not meet your expectations. We sincerely apologize for this experience and want to make things right. To help us investigate and improve our service, please share a few more details with us. We have sent you a private request via Trustpilot asking for your username or ticket number so we can escalate your case. Please reply at your earliest convenience.
Best regards,
Maria
Reply from eToro
We're glad you enjoy the dialogue and guidance!
Reply from eToro
Matej Poljanšek, we're glad you love it!
12+ Years of Trust — Excellent Platform & Customer Service
⭐⭐⭐⭐⭐
I’ve been with eToro for over 12 years, and it’s honestly one of the best investment and trading platforms I’ve ever used. I feel safe, confident, and well supported.
Their customer service is excellent—professional, responsive, and always willing to help. In my experience, eToro is far safer and more reliable than other platforms I’ve used.
After 12+ years, I have no hesitation in recommending eToro to anyone looking to invest or trade online. A fantastic platform backed by a great team!
September 2, 2026
Unprompted review
Reply from eToro
Thank you for your trust and support!
In short: unreliable
In short:
My account was closed without a reason given.
My stocks and crypto was sold just before prices rose.
I got an insincere apology and no damages.
Highly unreliable.
August 20, 2026
Unprompted review
Reply from eToro
Hello Hanz,
Thank you for sharing your thoughts. We sincerely apologize for any inconvenience you have experienced.
Please note that eToro operates under strict regulatory requirements, which may occasionally necessitate account closures. Should an account be closed, the full market value of the account is returned to you.
If you wish to escalate your concerns further, you can find information on our regulatory status and Complaint Handling Procedure here: https://www.etoro.com/customer-service/regulation-license/.
Best regards,
Maria
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