Wanted to duplicate another frame we had, mailed easyframe, Rob provided link to layout. Used layout tool to finalise our layout 4 apertures and dimensions replicated exactly what we wanted. Frame arr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very very good site. Measured our daughters jigsaw because it was an unusual size, put the measurements in and when the frame arrived it was a perfect fit. Excellent delivery service (free). Ordered t... See more
Company replied
Really impressed: simple, no-frills interface which allows you to custom design the frame you want to your exact measurements with/without mount, etc. So straightforward when wanting to get multi... See more
Company replied
Fantastic service. Can’t speak highly enough of Nick at Easyframe. Patient, professional and prompt service with a bespoke framing job for 10inch vinyls. Good quality frames and mounts that are well... See more
Company replied
Company details
Written by the company
The UK's leading supplier of quality wood and aluminium picture frames. Easyframe - for all your picture framing requirements. Visit us online for our custom picture framing service. Based in Bedford, England.
Contact info
5 Railton Road, MK42 7PN, Bedford, United Kingdom
- 01234856501
- sales@easyframe.co.uk
- easyframe.co.uk
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Superb!
Excellent service.
Easy to order and custom made frame and mount delivered with in a few days.
August 19, 2026
Unprompted review
This is a superb service
This is a superb service. EasyFrame printed my digital image, framed it perfectly to my specifications and it was delivered a day earlier than expected. So pleased with everything.
August 17, 2026
Unprompted review
Easyframe make quality frames to your spec, and have excellent customer support
Easyframe are a great company for several reasons.
Larger frames are hard to find on the high street and in any size you're unlikely to get just what you want, with the right mount etc. However professional framing can be really expensive, and might be best for those original pieces you really want to take no risks with. (If you know what you want though easyframe can likely provide it).
Easy frame make quality wooden frames to order, to exact specifications. There's a good range of frame finishes, mount colours, etc. The prices are excellent.
The reason they really stand out for me, is customer service. They are readily contactable, and actually solve your problem, without any delays.
You make your own order online, which allows you to upload your art and trial it with different frames and mounts. They can be easily contacted for help or adjustments.
Sometimes I've made wrong choices and they've been very helpful. They always get back within a brief window and they also answer their phone.
I recommend them!
I just want to add, that if this reads like a solicited review, it isn't!! I've never been asked to review. I've bought a number of frames here and having tried other methods I realised how good they are. Also customer service is a bugbear of mine. Its so rare nowadays that I want to let companies know its appreciated.
August 11, 2026
Unprompted review
Reply from Easyframe
Thank you so much for taking the time to leave such a detailed and thoughtful review. It really means a lot to us, especially knowing that you’ve chosen Easyframe for a number of your frames.
We work hard to offer plenty of choice, quality made-to-measure frames and, most importantly, customer service where you can actually speak to someone and get help when you need it!
Thank you again for your continued support and recommendation. It’s very much appreciated.
Kind regards
Nick & the Easyframe Team
Extremely happy
Great product, arrived perfect, very good price. Highly recommend
August 4, 2026
Unprompted review
Reply from Easyframe
Thank you for your fantastic review! We’re delighted you’re so happy with your frame and that it arrived in perfect condition. We really appreciate your recommendation and hope to see you again soon
Easyframe’s products are of great…
Easyframe’s products are of great quality and they deliver in a very timely manner. Their online instructions are easy to follow - I have purchased a number of frames and fitted them myself and I’m really pleased with the finished product. I’d highly recommend this company.
August 4, 2026
Unprompted review
Reply from Easyframe
Hi Melissa,
Thank you so much for taking the time to leave such a fantastic review.
We’re delighted to hear you’ve been pleased with the quality of our frames and our delivery service. It’s especially great to know you found our online guides easy to follow and have successfully framed several pieces yourself.
We really appreciate your continued custom and your recommendation—it means a lot to the whole team.
Kind regards,
Nick
Amazing service
How a company should be. Ordered a bespoke frame Sunday. Arrived Tuesday. Perfect size, well made and with all fixings. This is exactly how companies should be ran. Packed beautifully as well. Five easy stars. Very well priced too and UK made local to me.
July 27, 2026
Unprompted review
Reply from Easyframe
Hi David,
What a brilliant review—thank you!
We’re so pleased everything arrived quickly and that you were happy with the quality, packaging and overall service. We work hard to make ordering custom frames as straightforward as possible, so it’s fantastic to hear we’ve hit the mark.
Thank you for supporting a UK manufacturer. We really appreciate your kind words and hope to help you again soon.
Best regards,
Nick
Excellent UK company!
Ordered a custom frame on 21st, and it arrived on 23rd. Perfect size and excellent packaging. Absolutely brilliant company.
July 21, 2026
Unprompted review
Reply from Easyframe
Hi Jeannette,
Thank you so much for your lovely review. I’m delighted to hear your custom frame arrived so quickly and that you were pleased with both the fit and the packaging.
We really appreciate your support and hope to help you again in the future.
Kind regards,
Nick
EasyFrame
Custom vinyl problem, great customer service.
I recently ordered a custom vinyl frame from easy frames. It came and there was an issue with the frame not fitting my vinyl type. After getting in touch with the customer service team, specifically Nick who would like to say was brilliant, they advised due to a recent website update some of the information had unfortunately been removed from the frame description. Due to this Nick kindly said i would be due for a refund. I highly recommend easy frames not only due to the customer service but the frame itself looked to be of great quality and high standard material, which was even more of a shame that i couldn’t end up using it. Would hugely recommend and again thankyou to Nick for his fast and kind customer service.
July 21, 2026
Unprompted review
Reply from Easyframe
Hi Seth,
Thank you so much for taking the time to leave such a lovely review. I really do appreciate it.
Unfortunately, during a recent website update, some wording was accidentally removed from the product description. As soon as we became aware of it, I we updated the listing to make it clear that this particular frame isn’t suitable for gatefold vinyl, so hopefully it will save others from the same disappointment.
The good news is I’m already working on a solution that will allow us to offer a proper gatefold vinyl frame online. If I can make it work, I’ll be sure to get in touch.
In the meantime, any decent local picture framer should be able to frame your vinyl and do it justice.
Thanks again for your understanding, your recommendation, and your kind comments. Hopefully we’ll be able to help you with a gatefold frame in the future.
All the best,
Nick
EasyFrame
Very very good site
Very very good site. Measured our daughters jigsaw because it was an unusual size, put the measurements in and when the frame arrived it was a perfect fit. Excellent delivery service (free). Ordered the frame Monday evening, it arrived Thursday afternoon. Will definitely be using Easyframe again. Thank you.
July 16, 2026
Unprompted review
Reply from Easyframe
Hi Kevin,
Thank you so much for your fantastic review.
I’m really pleased to hear the frame was a perfect fit for your daughter’s jigsaw. That’s exactly why we offer made-to-measure framing, as not everything fits a standard size.
It’s also great to hear the frame arrived so quickly. We know once you’ve finished a project like a jigsaw, you want to get it on the wall as soon as possible!
Thanks again for choosing EasyFrame. We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Nick
EasyFrame
A great service and a great frame
Ordering system very straightforward. Emails kept me advised of progress. Frame arrived when promised. superb packaging, ensuring it arrived undamaged. Well made, looks great.
July 8, 2026
Unprompted review
Reply from Easyframe
Hi Mr Handscomb,
Thank you so much for taking the time to leave such a great review.
I’m really pleased to hear you found the ordering process straightforward, that we kept you updated throughout, and that your frame arrived safely and on time. We put a lot of effort into our packaging, so it’s great to know it did its job and that you’re happy with the quality of the finished frame.
We really appreciate your support and hope to help you again in the future.
Many thanks,
Nick
Easyframe
Great, cheap frame
I was really impressed - frame was much cheaper than elsewhere and it arrived quickly, in good condition, and fits well.
July 1, 2026
Unprompted review
Reply from Easyframe
Hi Noam,
Thanks for your great review! I’m really pleased you’re happy with the frame, the price and the speedy delivery. We really appreciate your support and hope to see you again soon.
Thanks,
Nick
Easyframe
This was the fourth frame I ordered…
This was the fourth frame I ordered from Easyframe for my cross-stitch picture. I was quite worried, as this time the artwork was round, meaning the mount had to be perfectly sized and shaped. However, the craftsmen did a flawless job once again, and my concerns proved unfounded. I truly appreciate the company's professional craftsmanship and their quick turnaround times. Thank you!
July 3, 2026
Unprompted review
Reply from Easyframe
Hi Svetlana,
Thank you so much for your lovely review and for choosing Easyframe again. I’m delighted we could get your circular mount just right and that you’re pleased with the finished frame. Your continued support means a lot to us, and we look forward to framing your next project.
Thanks,
Nick
Easyframe
Great customer service
Great customer service. Very friendly and prompt response. Products are also great and competitively priced. Thank you.
July 1, 2026
Unprompted review
Reply from Easyframe
Hi Spencer,
Thank you for your lovely feedback. It’s great to hear our team looked after you and that you were pleased with both the products and the value. We hope to welcome you back again soon.
Kind regards,
Nick
Easyframe
Happy to have found Easyframe
Happy to have found Easyframe, the frames are well made, both for panels and canvasses, they arrive promptly and are reasonably priced compared with others.
June 16, 2026
Unprompted review
Reply from Easyframe
Hi E W-A,
Thank you for your lovely review. We’re delighted you found Easyframe and that you’ve been pleased with the quality of our frames, our pricing and the speedy delivery. We really appreciate your support and look forward to helping with your next project.
Thanks,
Nick
Easyframe
Beautiful frames all different colours…
Beautiful frames all different colours and the ordering process was really easy to follow. Really very happy with my order 😁
June 26, 2026
Unprompted review
Reply from Easyframe
Hi Y Mez,
Thank you for your fantastic review! I’m so pleased you found the ordering process easy and that you’re happy with your new frames. It’s always great to hear our range of colours helped you find exactly what you were looking for.
Thanks,
Nick
Easyframe
Excellent service from Easy Frame
Excellent service from Easy Frame. My items were dispatched really quickly and the quality is solid. Sizes were all cut correctly. Would buy from Easy Frame again and would recommend to others looking for frames.
June 25, 2026
Unprompted review
Reply from Easyframe
Hi MH,
Thank you for your excellent review. I’m delighted to hear you were pleased with the quality of your frames, the accuracy of the sizing and our quick dispatch. Your recommendation really means a lot to us, and we look forward to helping you again.
Thanks,
Nick
Easyframe
Not so easy frame
Despite the name, EasyFrame is anything but easy to use.
I recently ordered two bespoke mounts to fit frames I had previously purchased from EasyFrame. I carefully followed the written instructions on the website, but unfortunately measured the inside of the frame rather than the backing board. As a result, the mounts (£35+) are slightly too small.
I fully accept that I made the measurement error. However, what disappointed me was the company's response when I contacted them for help.
Rather than acknowledging that the process may not be intuitive for everyone, I was repeatedly told that I had measured the wrong part and that the website is "very clear". I was also told I should have watched the instructional video.
The problem is that if customers need to watch a video to understand a process that the written instructions are supposed to explain, then the process is not as clear or accessible as the company believes. People have different learning styles and accessibility needs. Written guidance should be capable of standing on its own.
I repeatedly asked whether there was any way to make the mounts work, even if imperfectly, with the frames I already own. The response was merely that they were unusable and that I would need to order new ones. No practical suggestions were offered and no effort was made to help me find a workaround.
This wasn't my first experience of finding the website difficult to use. Previously, I attempted to use their multi-aperture mount designer and found the process extremely confusing. Again, I was directed to a video rather than being provided with clear guidance. The designer is also not fully mobile-friendly, which prevented me from using it effectively. Even after sending screenshots and asking specific questions about terminology, I received little meaningful assistance.
What concerns me most is that feedback about usability appears to be dismissed rather than considered. Multiple experiences have left me feeling that the website is designed for people who already understand framing terminology and processes, rather than for ordinary customers trying to order bespoke products.
I have spent hundreds of pounds with EasyFrame over the years and currently have £100+ worth of frames and mounts that do not work together. While I understand bespoke items cannot just be refunded because of a measurement error, I expected far better customer service and a willingness to help find a practical solution. To note, having to pay another £25 to them plus £7+ postage doesn't offer a "deal". I've paid £100s to this company for bespoke frames previously.
Unfortunately, based on both the usability of the website and the dismissive customer support I received, I cannot recommend EasyFrame.
June 16, 2026
Unprompted review
Reply from Easyframe
I'm sorry to hear about the difficulties you experienced when ordering the two picture mounts.
Our website includes clear guidance on the sizes required. For the external mount size, we advise entering measurements that exactly match the glazing or backing board of your existing frame. In your case, the frame requires an external mount size of 650 x 357 mm as your backing board measures 650 X 357mm. Unfortunately, you ordered the mounts in a smaller than advised, so they do not fit the frame.
I understand you’ve asked several times for suggestions on how to make the current mounts work. As picture framers, we would never recommend fitting undersized mounts into a frame, as this can lead to an insecure or unsatisfactory finish. Regrettably, there’s no practical way to adapt mounts that are too small, and I’m unable to suggest modifications that would make them fit properly.
I’m sorry my previous responses have left you disappointed. Unfortunately, it’s not possible to increase the size of the existing mounts and I have no suggestions on how to make them work(as they won't). The best solution is to order new mounts made to the correct specifications.
As a gesture of goodwill, I’m offered to supply two replacement mounts to your updated size for £25. This includes a substantial 48% discount on the product cost, plus our standard delivery charge. You do not appear to have accepted this offer.
Regarding the multi-aperture layout designer you encountered issues with — this is a brand-new, fully dynamic tool featuring drag-and-drop apertures, auto-alignment, precise gaps, and more. Because of its advanced functionality, it performs best on a desktop or tablet - this is made clear on your first visit. Mobile devices have limited screen space, which can make the experience quite difficult. We recommend using a larger screen for the best results.
Best Wishes
Fantastic company!
Easy ordering experience! However, my parcel was mis-delivered by DHL through no fault of Easyframe themselves. Getting in touch with their customer services was fantastic - Kerry assisted me with everything and offered options for a new order or refund. I was kept updated at each step and it was resolved very quickly. I could not recommend enough! Thank you.
June 12, 2026
Unprompted review
Reply from Easyframe
Hi Issy,
Thank you so much for your wonderful review. Although it was frustrating that DHL mis-delivered your parcel, I’m really pleased Kerry was able to get everything sorted quickly and keep you updated throughout. I’ll be sure to pass your kind comments on to her.
Thanks for your recommendation – it really means a lot to us.
Nick
Easyframe
Very impressed with the service
Very impressed with the service. Well made frames and kept me up to date with the framing and delivery progress. Would definitely recommend.
June 10, 2026
Unprompted review
Reply from Easyframe
Hi Susan,
Thank you so much for your lovely review. We’re delighted to hear you were impressed with both the quality of your frames and the service you received. Keeping our customers informed throughout the process is really important to us, so it’s great to know those updates were appreciated.
Thank you for your recommendation, and we hope to help you again with your next framing project.
Kind regards,
The Easyframe Team
brilliant service
brilliant service. Well made bespoke frames, exactly as specified and delivered unbelievably quickly!
June 3, 2026
Unprompted review
Reply from Easyframe
Hi,
Thank you for your fantastic review! We’re so pleased to hear your bespoke frames arrived exactly as specified and that you were impressed with both the quality and our speedy delivery.
We really appreciate your kind words and hope to help with your next framing project soon.
Kind regards,
The Easyframe Team
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