Fantastic Services Reviews 

Swayam was fantastic. Prompt, polite, and did a great job. Thanks!

I booked a service for tomorrow last Thursday stipulating that the cleaner would have to bring a ladder. When the booking confirmation came it, no ladder was mentioned so I tried to confirm it first using the chat, which said they couldn't find my account, then asking for a telephone number to speak to someone, which they also said they couldn't provide. I then cancelled my order but never received a cancellation notice nor a refund of the money taken on my mastercard. After contacting a number provided on the booking, I was told someone would call me within 30 minutes. They only called me on Friday evening and assured me they would deal with my complaint and get back to me. They never did. I want my money back immediately and full apologies for the tim wasted on this matter.

I have been a member of fantastic for two years . They installed a blind that broke within the 1 year warranty. Despite multiple attempts to get this fixed , their customer support keeps stalling me and instead try to upsell me some new service that I don’t need. I was told by an agent today that he is not obliged to resolve the old issue but to book me for the next job.

I also had them cancel an hour after a booking was supposed to start for an urgent toilet repair. At the very least , I expected them to give me a heads up that they would not be able to handle the job

Extremely disappointing

Maya and Emil cleaned what was a very dirty flat. They worked so hard, did an amazing job and were friendly, polite and helpful. I was extremely pleased with their work and would recommend them. Please give my thanks to them both.

I signed up to an annual subscription with Fantastic Services, mainly to get cleaning for my elderly parents' house. The experience has been truly awful.
I think their model is to use students who do a bit of cleaning on the side, and I have have now had 4 cleaners. Of those, I would only use one of those cleaners again.

Based on my experience, it would appear that Fantastic Services carries out no training or quality checks whatsoever.

The first cleaner didn't show up at all. After many phone calls I was told she would not be showing up. The next time, she did come, but arrived at 7.30am rather than the agreed 9am (we were all still in bed!). I would not have her again (eg she spent half an hour very delicately and slowly cleaning a small bathroom mirror).

As I said, I did have one cleaner I would be happy to have back (one out of 4 - not a good ratio).

I genuinely think the last cleaner had a learning disorder, and had never actually used a vacuum cleaner before. In 3.5 hours he "cleaned" 2 bathrooms, ran the vacuum cleaner (over carpets in an average semi-detached), and "cleaned" 4 windows. That was it. He seemed oblivious as to whether any dirt removed or remained. He left dirty cloths lying around for me to find after he left (after I had told him to put them in specific bowls in the kitchen). Worst of all he dislodged the toilet seat but did not tell me. Luckily I spotted it, and put it back, before it became a danger to my elderly and frail mother. It was so awful, I actually wanted him leave after an hour (and write off the money). But I felt sorry for him - it may not be his fault he has not had any training, and is utterly clueless. And it was not without comedic value - imagine Mr Bean being sent to clean your property. But that was its only value. Please avoid.

Excellent job very pleased with Lludymil and Todor they worked well together and delivered great results thank you

The team did a great job and worked hard for many hours. Leaving the garden

The gardeners did a fantastic job and a friendly pair of workers with a good sense of humour will recommend the 2 at any time

Service received was totally unacceptable and unsatisfactory. This company cancelled on me twice. The first time they gave me only 16 hours notice and informed me that the next appointment they could give me was 12 days later!
When I rang up 48hours before the next booked appointment to confirm that they were able to make this appointment I was told that they didn’t have a team in the area and therefore they had cancelled my appointment. When I explained that this was completely unacceptable I was told by the customer services gentleman that he would look into it and ring me back, he didn’t. I rang again and was put through to the complaints department who kept me waiting for 24 hours whilst they tried to resolve the problem. When they did phone me with another option it was on a day that I had specifically told them I could not make. At this point I asked for my money to be refunded in full as I had not received a service from them and they had had my money for over 2 weeks. They paid me back, but it was short.
They did offer me a £30 voucher to use in the future which I believe, according to the company’s pre-recorded message, an incentive that is being offered to everybody. I would not use this company again and I would not recommend them.

Excellent service. Gardeners arrived and carried out the work to my satisfaction. Job included - mowing, weeding, pruning and jet washing. Gardeners were polite, courteous and left all areas in a clean and tidy manner. Very professional and I recommend these gardeners.

Avoid Fantastic Movers. Genuinely one of the worst service experiences I have ever had.

I wish I had never booked Fantastic Movers.

I paid for a professional removals service and instead ended up helping move my own belongings because the team were working so slowly. Despite that, I was then charged for additional time.

Two full-length mirrors were smashed during the move. Fantastic has accepted that one was damaged by their team and is disputing responsibility for the second.

What made this even worse was how the broken glass was dealt with. Rather than safely clearing and disposing of it, broken mirror glass was thrown into the communal garden at my property. I then had to go outside and retrieve the shards myself. Leaving broken glass in a communal outdoor area where residents, children or animals could encounter it is completely unacceptable.

The most disgusting incident, however, was what I found when I returned to my old property.

One of the removal team had used my bathroom and I came back to find faecal matter left behind. I had lived in that property for around three years and had never experienced any issue with the water pressure. Fantastic's explanation was that there had apparently been a water-pressure problem.

Even if there had been, why on earth would the employee not simply tell me?

Instead, they said nothing, left the bathroom in that condition and left me to discover and clean it myself. This happened while my possessions were being moved through the property. It was absolutely revolting.

Fantastic has since acknowledged that the conduct of a member of the team fell below the expected standard and says that internal action was taken.

Their handling of the complaint has been almost as frustrating as the move itself.

Their proposed “resolution” is to waive an additional £236 charge that I already dispute owing because my position is that much of the extra time resulted from the team working so slowly in the first place.

In other words, they are attempting to treat cancellation of a disputed bill as compensation for damaged belongings, appalling service and the bathroom incident.

To top it all off, while the complaint has been ongoing, I have also received repeated attempted charges from Fantastic Services against my card for different amounts.

So, for anyone thinking about booking Fantastic Movers, my experience involved:

an exceptionally slow removals team
having to physically help with my own move
being charged additional time anyway
two smashed full-length mirrors
broken glass thrown into a communal garden for me to retrieve
problems with wardrobes
faecal matter left in my bathroom
a deeply frustrating complaints process
an offer to “waive” a charge I already dispute as supposed compensation
repeated attempted card charges while the dispute is ongoing

Moving house is stressful enough without paying a company to create an entirely new set of problems for you.

I genuinely wish somebody had warned me before I booked Fantastic Movers.

I would never use them again and would strongly advise others to think very carefully before handing them your belongings or your card details.

Terrible company. Avoid at all costs, you will regret it as we did.

Kabita was great. My spare bedroom was like a warehouse full of junk, and she organised it so I can now see the floor! Im going to get her back to declutter some other spaces in the house.

Yuvraj and Kostadin were fast, on time and very efficient. Friendly and polite, they got the job done easily!

Friendly and quick cleaner. Great outcome

Did a beautiful job trimming the hedges and left the front garden immaculate . Not one trimming left behind. Quick, efficient and tidy .

Adam worked hard and effectively and was very friendly . Thank you

Monica and gang were brilliant as usual; personable and kind too

The mover were really FANTASTIC. They were quic, professional, willing and enthusiastic. They were very helpful and courteous. I cannot recommend Fantastic Services enough. Thank you FANTASTIC SERVICES.