fonQ Reviews 

I placed an order for a delicate package of plate and glasses sets to be delivery to a specific delivery point, as they only offer DPD as delivery service.

DPD ended delivering the package wherever THEY wanted, very far away from the chosen location.
Although DPd incompetence is not the fault of Fonq, they are the ones that hold the contract with DPD and they can claim to send the products to the right location. Fonq customer refused to handle with dpd the delivery to the requested location.

The only positive thing i can saw about them is that a plate was broken and they refunded me 40% of the plates set, but besides that, I felt like I was talking with a cheap chat bot regarding the delivery of the products.

Apparently, all it takes to make the past disappear is a new owner. How convenient:(

Just a few months ago, customers were left dealing with debts and orders that were never delivered, and now the business has reopened as if absolutely nothing ever happened. Unfortunately, changing ownership doesn’t magically restore trust. If customers were left out of pocket before, I certainly wouldn’t feel comfortable handing over my money now and simply hoping for a different outcome.

I bought several things from fonq.be (basically the same company) without having any previous experience. I was just going for the cheapest supplier I could find.
My order existed out of 4 items, 2 of which were in stock, 2 items needed delivery from their warehouse. There was a technical glitch on their website that prevented me from splitting the order into 2 separate deliveries so I contacted their customer service with the request if they would split my order. Promptly I got a reply and the same day my order was split and partly sent to me. Just 2 days later I received the rest... every product was as expected, good quality, no complaints.
Even though there was a technical issue, the quality of support was perfect and the received goods were exactly what I expected. This is what I expect from any online retailer, so I can only recommend them.
Even though there was this technical glitch, their customer support team immediately made up for it so I can't fault them for that.

Fonq went bankrupt after many customers, including myself, paid for products we never received. Now they claim to have a “new owner,” yet none of us have been refunded and received our orders. It feels like they simply walked away from their responsibilities and restarted operations with a so-called a new owner as if nothing happened. This situation is unacceptable, and customers deserve transparency, refunds, and accountability. They claim on their website that they are a winner wonen 2025-2026, I guess they mean winner in geld afpakken van klanten.

Bought a product sold at the their website but it is from sweeek. It came broken and damaged, sweeek says they already did the refund but I never received the money back from Fonq it has been over 2 months! Sent a bunch of messages and got no reply

Placed an order on 4th of March and am still waiting. A mail was sent to say that delivery takes longer than usual. I contacted them today and got a mail to say that they went bankrupt and that an answer will take time due to the situation.
Will clients get a refund on non-delivered orders?

I ordered 6 dining chairs (€894) on March 12th with delivery chosen for March 17th. The chairs were by FonQ brand and were advertised as immediately available. The chairs never arrived and they closed their customer service, the website is no longer taking orders and shows a message that they have applied for a suspension of payments, rumour is that they have gone bankrupt. There is no way to contact them! The emails are ignored and the phone number no longer works. They have disabled comments on their Instagram posts. So they’ve taken my money and blocked all contact, I feel robbed! I went to their showroom in Utrecht and it’s completely locked down with no staff around. I want my money back!!

Ordered a book rack on the 26th Feb Paid €287 for it, only received confirmation email that order is received, but no estimated delivery date--despite it being Fonq owned brand. No customer service number, no reply on the email, no reply on Instagram DM and their comment section are also limited. Very dissapointed on how they steal customer's money like this.

I feel robbed! I ordered a mirror and it was delivered with a crack in it. I paid for it partly with gift cards (€50) and partly with my own money (€40). I never received a replacement product, and only the amount we paid additionally was refunded to our account. Customer service isn’t responding to our messages. It’s been over two weeks now and Fonq has practically stolen from us. Never ordering anything again!

I can only agree with the other reviews: this company is a scam. I placed an order at the beginning of December for a holiday gift, but it didn’t arrive until the end of January. There was no option to cancel the order while waiting.

By the time the package finally arrived, I no longer needed the item. I returned it immediately, yet now it’s the end of February and I still haven’t received a refund. I’ve contacted them several times and have received absolutely no response.

This is completely unacceptable. I strongly advise others not to order from this company.

Absolutely full of incompetent people.
The delivery company has been trying to find our package for over three weeks now and fonQ does nothing about it, they just pass the blame to delivery company and forget about it. They take your money, which was a lot in our case, and then just avoid taking action when things go sideways

Terrible customer service, i received a coat hanger with 8 missing pieces including the base, have been asking to ship the missing parts, and first i was told it was possibile then they disappeared, after 3 weeks i decided to proceed with the refund and i shipped back the parts i received, but ever since (2 weeks) i didn't hear anything back regarding the money, most probably i have been scammed.

FonQ is a scam. We ordered chairs, and we received them one set early and the other set a month later with very little communication. Then, when we try to communicate with FonQ, it's always a problem; emails are sent back without addressing the issue or answering the question. And the final scam was when we returned the chairs and were supposed to get our money back in 14 days, but it never happened. This company is a scam, with no interest in being reliable to customers.

FonQ continues its scams and deceitfulness. Order has not arrived since November and FonQ has not responded to a single email asking for a refund in the past month. Now they lie and claim they dispatched the order while the delivery company denies ever receiving the parcel. And FonQ makes a joke our of their customers by then sending an email with their “best wishes” for their furniture. Do not even consider buying from this company.

I ordered a bookcase, received a carpet. Contacted customer service: acknowledgement on their side that something went wrong (duh!) and a refund, but I have to order the bookcase again. It has been almost 2 weeks: no refund so far, complete radio silence from customer service despite reminder.

SCAM! FRAUD!
We have ordered 2 nightstands and a bed from Naduvi through FonQ, nightstands came incomplete, they literally sent us only the metal table legs with no box 🤯 After multiple calls and contact forms still no reply.

And the bed has not arrived at all, it’s been 6 weeks and it’s not even shipped.

No money and no furniture, it’s a SCAM company! Avoid at any means!

On November 4, I placed an order for two products, worth about 2000 EUR.

The order was paid immediately.

When the promised delivery deadline passed and I received no information, I contacted the company to ask about my order.

They replied that the first item had arrived to them, but they were still waiting for the second item and wanted to ship everything together.

I asked them to send the first item separately.

The first item was handed over to the delivery company.

After three unsuccessful delivery attempts, the courier returned the item to the seller.

The delivery company never contacted me, I was proactive, but they refused to help.

Later, they uploaded false delivery location photos, even though they never came to my address on the delivery days.

I asked the furniture store to resend the returned item with the next delivery, which should have already arrived by then.

The store said this was not possible. Nothing happened.

In my online account, the order status shows “completed”, even though I received nothing.

In response to one of my complaint emails, they said they would investigate the issue.

My next complaint email was ignored, and I could not reach them anymore.

It is almost February now. They have had my money since November 4, and I have no information about my ordered products.

Bad service, delivery takes 2 weeks longer than claimed on the website, no delivery tracking numbers provided, though they got correct email and contact number replies after hours of waiting with no help

All went ok. Quick delivery and without any problems.

Best relation between price and quality! Amazing selection of couches on really affordable prices!!