Fragrance Direct Reviews 

40,772
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 722 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the speedy and efficient delivery service, often noting that orders arrive faster than expected and are well-tracked. Many highlight the excellent quality of genuine products and the competitive pricing, which is significantly lower than high street stores. The ordering process is frequently described as easy and smooth, contributing to an overall positive service experience. However, some customers experienced issues with delivery, reporting lost or missing orders that sometimes required refunds. A few people also noted product inconsistencies, such as dented packaging, faulty spray mechanisms, or concerns about authenticity.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast and speedy... See more

Product

People report positive experiences with product, often praising the quality and authenticity of the perfumes,... See more

Price

Consumers find price to be positive, with many reviewers consistently highlighting excellent and competitive... See more

Order

Reviewers highlight positive aspects of order, with many praising the speedy delivery and ease of the... See more

Service

Reviewers mention positive feedback about service, with many customers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Speedy efficient buying - usually have my favourite perfume at greatly reduced price. If you want genuine perfumes etc at prices far lower than any high street store, then shop with Fragrance Direct.... See more

Company replied

Rated 5 out of 5 stars

I 100% recommend Fragrance direct for your favourite perfume. Mine is Carolina Herrera 212 NYC and is priced brilliantly compared to anywhere else on the internet or in store. I’ve been using them for... See more

Rated 5 out of 5 stars

First time ordering from this company and would have given 10 stars if that was possible ✨️ Placed order on Monday and recieved my perfume on Wednesday. Amazing customer service and will definitely us... See more

Company replied

Rated 5 out of 5 stars

The quality of you merchandise cannot be faulted. Your deliveries have always been on time as promised. The one occasion that there was a problem you resolved it rapidly and efficiently. Your pric... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Hair Product Store
  4. Skin Care Clinic
  5. Wellness Center

About Fragrance Direct

Written by the company

Prices so fabulous, why would you go elsewhere?

Fragrance Direct is a leading beauty retailer based in the United Kingdom, stocking over 2,000 products from hundreds of big-name brands, designer labels and high street favourites.

Launched in 1993, we specialise in selling branded beauty products, including fragrances, makeup, skincare and haircare essentials, along with a full range of gift sets.

Originally focusing on the fragrance market (hence the name!) we went from strength to strength. We took this knowledge and expertise, listened to our customers and sought to become the obvious choice for all your beauty needs. We are forever expanding our ranges, sourcing the products you are looking for, following trends, offering luxury brands as well as making sure that we are always focused on stocking all your essential beauty items.

We regularly update our ranges, building relationships with the brands to bring you first-class ranges and brand new releases from the best-known fashion labels and beauty brands at low prices. Our huge collection is influenced by the latest shopping trends and innovations. In our online store you’ll find international names like Paco Rabanne, HUGO BOSS, Calvin Klein, Armani, Yves Saint Laurent and Marc Jacobs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

41K reviews

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4.7

All reviews

(40,772)

627 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastically priced

I 100% recommend Fragrance direct for your favourite perfume. Mine is Carolina Herrera 212 NYC and is priced brilliantly compared to anywhere else on the internet or in store. I’ve been using them for several years now to buy this and several others. Always price compare with these guys before you buy your favourite scent.

May 22, 2026
Rated 4 out of 5 stars

Good 👍

Good service great selection, one thing thou one got perfume which dont work much getting very hard to spray . Yet apart from that all great things

June 2, 2026
Rated 5 out of 5 stars

Great service fast delivery bought for…

Great service fast delivery bought for grandson he loved it great value for money would recommend

May 29, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We are so happy to hear that your grandson loved his purchase and that you found our service and delivery to be excellent. Thank you for your kind words!

Rated 5 out of 5 stars

Fab prices for the perfume I wanted and…

Fab prices for the perfume I wanted and my order was here very quickly so pleased with this company

May 22, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We're so happy to hear you found the perfume you wanted at a great price and that your order arrived so quickly! We truly appreciate your kind words.

Rated 5 out of 5 stars

On time brilliant price for expensive…

On time brilliant price for expensive fragrance

April 29, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We're so pleased to hear that your fragrance arrived on time and that you found the price brilliant! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Great app

Great app, Great service & very quick & prompt delivery service

May 7, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We're so glad to hear you appreciate our app and service, especially the fast delivery. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Perfume deals

The delivery was very quick and
Im really pleased with my perfumes, an the deal was very good , its catching the deals that's what makes the Fragrance direct site so good

May 14, 2026
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Reply from Fragrance Direct

We are so happy to hear that you are pleased with your perfumes and the quick delivery! We truly appreciate your kind words about our deals; we always strive to offer great value. Thank you for your positive feedback.

Rated 5 out of 5 stars

Happy as always!

I have purchased from this company for years and they haven't let me down yet!

May 12, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We are so happy to hear of your continued satisfaction with us over the years! Thank you for your loyalty.

Rated 5 out of 5 stars

An excellent fragrance…

The fragrance (Calvin Klein Eternity: Flame) is wonderful, suits my character, is most agreeable, arrived promptly, was a very reasonable price, and from an informed company.

May 12, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We're so glad to hear you're enjoying the fragrance and that it suits you so well! We appreciate your kind words about our prompt service and pricing. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Very good service items well packed and…

Very good service items well packed and on time

May 11, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We're so happy to hear that you had a positive experience with our service! It's wonderful to know that your items arrived well-packed and on time.

Rated 1 out of 5 stars

Cannot access website as being changed…

Cannot access website as being changed - redirects to sister site but is useless.

Response is not helpful at all, if sister site is only alternative but does not work properly then why bother?

May 9, 2026
Fragrance Direct logo

Reply from Fragrance Direct

Thank you for your email. We are sorry that Fragrnace Direct is no longer trading and has been moved to our sister company, allbeauty.com.

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