Furniture At Work® Reviews 

8,021
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 365 reviews, reviewers had a great experience with this company. Many loyal customers frequently mention that the items purchased are of exceptional quality, beautifully crafted, wonderfully durable, and usually arrive extremely quickly. Shoppers also deeply appreciate the remarkably helpful customer service team, simple assembly steps, and overall smooth purchasing journey from beginning to end. However, some people mentioned experiencing frustrating issues with incorrect product orders, missing components, or unexpected delivery delays that negatively impacted urgent projects. Other consumers occasionally noted receiving damaged goods, poor communication regarding shipping schedules, or delivery personnel leaving heavy packages directly outside the main entrance.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting promptness and efficient... See more

Product

Clients share positive opinions on product quality, noting that items are strong, well-made, and exactly as... See more

Quality

People report positive experiences with quality, highlighting that items are well-made, strong, and exactly... See more

Service

Reviewers mention positive feedback about service, highlighting helpful staff and prompt delivery. Consumers... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in consumer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 5 out of 5 stars

Ordered a 3-drawer filing cabinet which arrived quickly and in good condition and I’m very pleased with how it looks. It’s strong and solid and well-made. It looks great in my home office. I had a... See more

Rated 5 out of 5 stars

A mistake was made on my part & the help I got in resolving this matter was second to none. From Gerald in customer service to Julie & Warren in finance I could not have had better service than I go... See more

Rated 5 out of 5 stars

Bought new computer chair for home. Not used a lot so bought probably their cheapest chair. Easy to put together and is very comfortable. Ordered on a Friday afternoon and arrived Monday morning. Grea... See more



Company details

  1. Office Furniture Store

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(8,021)

356 reviews in the last 12 months

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Rated 3 out of 5 stars

Office Chair

Communication, delivery fine but I paid for pre assembly and a plastic shroud was broken. The chair still functions ok but it was disappointing. Also, the chair legs and casters were dirty/dusty. Came off with furniture spray but still not what I would have expected. Not the most expensive but still not a budget buy.

September 2, 2026
Rated 4 out of 5 stars

Prompt but careless

Efficiency and promptness were commendable and communication skills were good. The main problem was sending me wrong item twice and arranging for their return. All satisfactory now but a long hassle.

August 24, 2026
Rated 1 out of 5 stars

Medication Cabinet delivered to wrong…

Medication Cabinet delivered to wrong address. When completing the order the delivery address was mixed up with the invoice address. When I called to ask if it could be redelivered, I was told no. The receptionist was extremely unhelpful and offered no solution to the issue. This is a very heavy item which is now stuck in our head office instead of in the service where it should be

August 28, 2026
Rated 1 out of 5 stars

Missing Items - time wasters

Missing Items - many phone calls - wasting so much of my time that I wish I never ordered.
I ordered 4 items and only 3 made it to me, none of them had instructions on how to build.
After 2 days of calling for the instructions to be sent by email, the customer service agent had them in her inbox but would not forward them wihtout a half hour phone call, many holds, and escalation to her manager. This company is too big and does not have any care for customers.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Quick delivery with lots of communication and delivered during the specified window. the desk is great quality and exactly what we needed. we will be buying some more for the office. definitely recommend the desk and the company!

August 18, 2026
Rated 1 out of 5 stars

The item was delivered badly damaged

The item was delivered badly damaged. We have contacted customer service and sent photos of the damage and yet we have been told that we have to wait 48 hours before they can let us know what they are going to do about it. The delivery was delayed twice and now the item won't be installed in time for the start of the school term. Very, very poor customer service.

August 21, 2026

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