Giacom Reviews 

We’ve been dealing with Giacom for our wholesale mobile services for some time, and we’ve always found the service and support to be excellent.

Lloyd, our account manager, is a real asset to the team. He is approachable, responsive and always takes the time to understand our business needs. Nothing is ever too much trouble, and he consistently goes the extra mile to get things resolved quickly and efficiently.

Overall, Giacom are a great company to work with. Their service and support team make them a very strong wholesale partner for us.

Lloyd is a pleasure to deal with and a big part of why we have such a positive experience with Giacom. I would have no hesitation in recommending both Lloyd and Giacom.

Excellent Service. We needed to add a product to our Mobile offering fairly urgently and Lloyd went out of his way to liaise with the Commercial Team, have it agreed and then applied to our account. Without it we would have struggled to retain a number of customers. Great communication from Lloyd throughout and very much appreciated.

Giacom are an excellent company to work with, and the support we receive is consistently first-class.

In particular, our Mobile Account Manager, Lloyd Gardner, is second to none. He is always there to support us and our account, regularly going above and beyond to ensure everything runs smoothly. On one particularly urgent occasion, Lloyd even helped resolve a problem while he was on holiday abroad, which demonstrates his exceptional commitment and dedication.

We truly value the service and support we receive from both Lloyd and the wider Giacom team and would highly recommend them.

We always have a great experience working with our Account Director, Lloyd. He is always supportive, responsive, and willing to go the extra mile whenever we need assistance. No matter the situation, Lloyd is approachable, knowledgeable, and quick to help find the right solution!

His professionalism, reliability, and genuine commitment to supporting our team make a real difference. It’s reassuring to know we can always count on him, and his excellent customer service has made our experience consistently positive. We truly appreciate everything he does!

Lloyd is our account manager. WHAT a great guy! The team are super swift in helping you out if you ever come across any concerns. I had realised I hadn't added a bolt on to a tariff when I was supposed to , which in turn was going to cost us overage. As it was a new order Lloyd went out of his way, late on a Friday afternoon. Go tthe tariff changed and sorted super quick! Extremely efficient, super friendly and resolved the issue within half an hour!!
So so grateful to Lloyd & Jason!

In my experience of dealing with Giacom, for more years than I can remember, they are always very helpful and knowledgeable.

Pricing - Great
Support - not so good.
Portal - yes it can do everything but its sooooooo slow.

Brilliant customer service from Daniel today. My work emails were down due to an issue with the licenses (was previously managed by a third party) Daniel was very patient and talked me through each stage. Highly recommend

The services has been amazing! We had Seb as our account manager before he was promoted & he was nothing short of spectacular.

We now have Alex Foxall-Giess, who is very helpful & is always around for anything we need.

Very impressed with how the service has been since moving back from Pax8

I very rarely leave negative reviews, but Giacom’s service warrants one. Almost every interaction I’ve had with Giacom has turned into a negative experience.

From unexpected charges of around £500 hidden in the small print, to repeated issues with failed broadband provisioning, the overall level of service has been consistently poor.

I would be happy to amend this review if the service improves in future.

Terrible customer service from the so called ‘customer experience team’ who can’t help with the most simple of tasks without putting you on hold for 15 minutes at a time.

Ever changing portal which following a merge is almost completely unusable on the broadband side of the business. Even if you’re trying to place an order and give them money it’s a saga.

I’m aware that a number of staff have left in recent times and it is clear to see why, writing is very much on the wall with staff and clients leaving the sinking ship.

I only have a small portfolio with Giacom and come December when my last contracts expire, I will be running for the hills to another provider.

Original customer of Inty (brilliant company) ever since migrated to Giacom it was sell first attitude, never wanted to really support account managers just pushed over to different teams and caused friction. "Oh that's with IT its they responsibility" "Oh that's billing as that their responsibility "
No wonder they have bad reviews from employees and toxic culture issues...!

When we migrated of course there was issues but you ride that wave and expect it not to be perfect but still after giving it a good go we have decided to leave the market due to how bad of experience we are having.
You can get good deals and better support buying direct with a lot of these suppliers, especially the core/main products.
Simple things when trying to navigate how to change your billing settings you cant you have to speak to them over the phone and chat about it - they say they integrate with Stripe yet dont allow card management or to have fallbacks or allow you to change this for better accounting...
They also make it really hard to monitor renewals and how best to manage them - as businesses come and go and also expand and downsize we in the middle get hit with no support from client billing and then no support from Giacom they miss guide you into annual renewals and 0 flexibility to use a credit system that you could easily migrate around the whole organization resulting in high wasted fees and no solution - so we are out and Giacom are a the main reason for that decision as they are pretty useless!

Only reason for 2 stars is a support call i had once was actually useful around a their technician wanting to help and seemed super passionate about cyber security - pure reason and shout out to him (name cant be included review will be blocked.)

So just avoid and buy direct and long and short you will probs pay an extra £1 or £5 over the year...! to avoid complications and flexibility

We've found Giacom to offer consistently competitive pricing and a solid range of telecoms services. Their customer support is responsive and helpful, making them a dependable partner for our needs. Happy to recommend based on our experience.

Great customer service! Very informative and expert knowledge!

As always, if we have a question or need assistance with anything, our account manager, Lloyd Gardner, is extremely knowledgeable and helpful. He goes above and beyond to assist us in every matter. It is a true pleasure to work with him, and he is a major asset to Giacom.

Constant changes of staff, long time to get issues resolved.

Would have no hesitation in recommending Lloyd. Always on hand and will go the extra mile to help.
Having the trust that there is someone working on our side really adds to the service and experience received.

We are looked after well at Giacom. Quintin and Lloyd, our account managers, are very helpful and constantly keep in touch to ensure we are happy. They provide great wholesale products and quickly respond when we have an issue. Highly recommend.

We have been using Giacom's billing system "aBillity" for a number of years and are yet to see another system that allows us to bill with the complexity and accuracy that we require. Being able to import CDR/SDR files from a variety of suppliers and using aBillity's in-built Reconciliation function, not only ensures accurate billing to our customers, but also reduces the time required to complete a monthly bill run. With a dedicated Account Manager, Steve Lale, at our disposal, any queries and assistance we require is dealt with as quick as possible and escalated to the relevant teams when required. We look forward to a continued partnership with Giacom

Used Giacom and their billing system for years. Excellent company to do business with - understand the telecoms and IT industry, and their billing software is second to none.

Highly recommend.