Products are fine and I am happy with them. I hate the fact that Evri is the delivery service, as I have found them unreliable and stressful and only possible if one collects items ftom a shop. I li... See more
Company replied
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Review summary
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Reviews shaping this summary
Great prices and genuine products. I bought a Matrix Food for Soft Shampoo and Conditioner (1000ml each) for less than £50 including postage. The products came really quickly. The site is easy to nav... See more
Company replied
Gorgeous has competitive pricing and their delivery is always swift and well packaged. With a previous order Gorgeous sent me a free sample of a Percy & Reed Volumizing Mousse and I was so impressed... See more
Company replied
Very fast delivery - my order arrived within 48 hours - and good value for the item I ordered. Gorgeous Shop has a very good customer service team. I had a query about my order and received a persona... See more
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Company details
About Gorgeous Shop
Written by the company
We believe that by investing in professional products you will see the results that will make you feel gorgeous, inside and out.
Working directly with our luxury brands, we offer expert knowledge and advice that customers can trust and our award-winning Customer Services team are happy to help answer any queries and questions.
From cult-favourites to the latest launches, you’ll find everything from the best-loved beauty brands such as Kérastase, bareMinerals, ELEMIS, Redken, St. Tropez, ghd, and more, as well as exclusive offers, luxury free gifts and amazing giveaways!
Keep an eye on your inbox for the latest offers.
- We’re helping reduce CO2 emissions by offering delivery to EVRi ParcelShop.
- We ship your order with biodegradable pockets for added protection.
- We are paperless to avoid paper waste in orders.
- Free Delivery when you spend £25
- Dispatch & Delivery 7 Days a week
- Free Gifts and samples with your order
- More ways to pay with Apple Pay, AmazonPay, Klarna, PayPal
Discover your beauty favourites today!
Contact info
High Street, HP4 2DG, United Kingdom
- info@gorgeousshop.com
- gorgeousshop.com
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Always arrives promptly
Always arrives promptly. Packaging was ta bit bashed but contents were okay.
September 1, 2026
Shampoo and conditione delivered…
Shampoo and conditione delivered quickly and just what I wanted.
September 1, 2026
Wrong items sent and missing items
Wrong items sent and missing items. I had had to send back what I received and now I'm just waiting for Gorgeous to get back to me/send me my order. I placed my order because I needed the items and now I have no idea when I'll get them! An unsatisfied customer!!
August 29, 2026
As prompt and reliable as ever!
August 29, 2026
Excellent service and price
August 31, 2026
Great site for many brands and products…
Great site for many brands and products
Thank you
August 31, 2026
I simply love this perfume and it…
I simply love this perfume and it seemed to come in double quick time and at a very good price … thank you so much ✨✨
August 30, 2026
Reliable as always
August 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Gorgeous Shop
Hello there,
We are sorry to hear that you received incorrect items. We are looking into this issue to prevent it from happening again.
I can see that our customer service team have been in touch and resolved the issue.
Do let us know if you have any questions and we'll be happy to help.
Kind regards,
Gorgeous Shop
Great company
Great company, competitive prices, communication excellent and speedy delivery. Many thanks!
August 30, 2026
Reply from Gorgeous Shop
We're so pleased to hear you had such a positive experience with our company, from our competitive prices to our excellent communication and speedy delivery. Thank you for your kind words!
Do let us know if you have any questions and we'll be happy to help.
Gorgeous Shop is very good but
Gorgeous Shop is very good. Their delivery partner Evri are terrible.
August 29, 2026
Reply from Gorgeous Shop
We appreciate your feedback.
Do let us know if you have any questions and we'll be happy to help.
Another first
From original ordering to final delivery by courier, everything is as it should be! Efficiency!
August 28, 2026
Reply from Gorgeous Shop
We're so happy to hear that your entire experience, from ordering to delivery, was efficient and met your expectations! We truly appreciate your positive feedback.
Do let us know if you have any questions and we'll be happy to help.
Good product at a good price
Good product at a good price, it just took a tad too long to arrive.
August 29, 2026
Reply from Gorgeous Shop
We're happy to hear you found our product good and well-priced. We understand your concern about delivery time and are always working to improve our shipping process.
Do let us know if you have any questions and we'll be happy to help.
Great
Never been disappointed with anything I've purchased from Gorgeous shop. Great prices and quick delivery. My go to Beauty on line shop. Thoroughly recommend.
August 28, 2026
Reply from Gorgeous Shop
We're so pleased to hear you've consistently had great experiences with us and appreciate our prices and quick delivery! Thank you for your wonderful recommendation.
Do let us know if you have any questions and we'll be happy to help.
It was supposed to be next day delivery…
It was supposed to be next day delivery witch I paid for it took 4 days not very happy as it was a present
August 29, 2026
Reply from Gorgeous Shop
Hello Paul,
We are truly sorry your delivery took longer than expected, especially since it was a gift. We understand your frustration and are reviewing our shipping processes to prevent this.
Do let us know if you have any questions and we'll be happy to help.
Kind regards,
Gorgeous Shop
⭐️⭐️ Very disappointing customer.
⭐️⭐️
Very disappointing customer service.
I received the wrong item in my order, which was clearly a mistake on the company’s side. However, instead of resolving the issue in a straightforward way, I’m expected to spend my own time returning the incorrect item and then potentially wait for a refund or replacement.
It’s extremely frustrating when a customer has to go through unnecessary inconvenience to correct an error they didn’t make. I don’t believe customers should be expected to fix problems caused by the seller.
Very disappointed with the way this has been handled. I would expect a company to take responsibility when they send the wrong order and provide a quick and convenient solution.
September 8, 2026
Unprompted review
Reply from Gorgeous Shop
Hi Aneta,
We’re sorry to hear about your experience and completely understand your frustration.
We have since been in touch with you directly with an update regarding this matter, and we hope we can now work towards getting this resolved for you.
We sincerely apologise again for the inconvenience caused and appreciate your patience while we looked into this.
Kind regards,
Gorgeous Shop
Have not received item ordered 28 August
August 28, 2026
Reply from Gorgeous Shop
Hello Janet,
Thank you for your recent review. I'm sorry to hear that you've still not received your order.
I've taken a look and can see that it is still showing as in transit with the courier.
Please rest assured that we are urgently investigating this with the relevant team, and our customer service team will be in touch with you via email with an update.
Kind regards,
Gorgeous Shop
Genuine products that are always in…
Genuine products that are always in stock, with the very best deals, fast delivery. I love paying by clear pay on a monthly payment so it doesn't hurt my bank balance.
August 28, 2026
Reply from Gorgeous Shop
We're so glad to hear that you appreciate our genuine products, great deals, and fast delivery! We understand that flexible payment options are important, and we're happy that ClearPay works well for you.
Do let us know if you have any questions and we'll be happy to help.
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