This company is non exisitant!They take your money and at very best send you a phoney fake certificate after three months or more! I think that if my credit card company had not began to investigate i would have received nothing! ZERO star rating.DO NOT USE.
They make you think that you are buying from an official site but realy they take your money and you find it hard to contact them after. I have found their phone number 02074674400. When I called, reception said they would go and get the person to talk to, then she said that the company did not exist. The police have been informed and Passport office and I had to cancel my card as all the details they take could be used to clone your card and person. I am supprised that a search engine like ehow list this company and Google (see postcode W1G8JR) have them on there maps as London Office Supplies which is a front and happens to be a Printing firm!!
I ordered my certificates and never received. But after much hassle and treathning I managed to gte all my money back plus £150 as compensation. A guy called Wayne Sarget called me saying he is the Customer Service Director from France (all bullshit). This is his no 0033299085423 (appeared on my mobile). I suggest you to hassle them and get your monye back. It's about time they pay us back our money
This web site looks as if it is a government agency - but it is not. Requested and paid for certificates which never arrived. As other people have found out, Paypal is useless in trying to recover the money. I threatened to report (and have done so) this site to the real government agency, and as if by magic - money was refunded! Others have not been so lucky.
Absolute rip off! Do not use this website or you will lose your money or wait months to receive anything....I paid £24 6 weeks ago for a birth certificate and have received nothing except several emails telling me it will be sent soon....if you need a certificate, google "general registry office" or "general registry office for scotland"...i just paid £23 and am having a certificate sent out tomorrow!! Cannot believe I did not do this 6 weeks ago.
I paid for 2 Birth Certificates with GOV-CERTIFICATES.CO.UK for me and my wife on the 9th April 2009 and despite sending several emails, asking where the certificates were, all I got was an automated email message from them, which basically said nothing. I foolishly thought that as I had payed through PayPal, my purchase would be protected.....WRONG! I lodged a dispute with PayPal to recover my money or receive the Certificates that I had paid for and after many emails from PayPal, this was the final email from them....
We have concluded our investigation into your case: Case ID: PP-709-054-453Transaction Date: 9 Apr 2009Transaction Amount: -41.60 GBPSeller's Email: firstname.lastname@example.orgSeller's Name: Gov-certificates Unfortunately, we were unable to resolve this claim in your favour because the item purchased was virtual or intangible. As a result, we have not taken any action against the seller at this time but we have noted your dissatisfaction in the seller's record for future reference. If you still have concerns about this transaction, we encourage you to continue to work directly with the seller for an amicable resolution. Thank you, Protection Services Department
THIS IS NOT GOOD ENOUGH PAYPAL!!!!!!! I used your service for protection, when paying for things online.........but not anymore!!!!!
So my advice with both of these Companies is......BEWARE!
Used gov-certificates to order birth certificate for myself in April 2008!! Have still not received my certificate, yet they have my money! Have sent numerous emails and am always told the search agent involved will look into it. Nothing ever happens-I email again to be told they need my post code. Give it to them and still don't get my ceritificate!
Ordered a birth certificate, waited a month, nothing happened. Was fobbed off and told it was being re-sent, waited 2 weeks and still nothing.
The communication is appalling, I have waited 43 days in all. DO NOT USE THIS COMPANY. I had to chase them again and now I have been informed I am to get a refund 'in line with their terms and conditions', which is all very well, but why couldn't they have told me there was a problem?
I am marrying abroad and need this document, now I am in a difficult situation. I'm so angry with them.
Hello. I thought to get in touch, given the situation many of you have described with Gov-Certificates.co.uk. I work as a journalist for the BBC and we are currently looking at this problem and the money that people have lost through payments to the website. I would be really keen to talk to anyone who has had experience with this company. I can be contacted via: Gavin.email@example.com or 0208 624 9547
I paid £23.80 for a certificate that never arrived. I thought I was dealing with a goverment website but it appears in my opinion they are just a bunch of crooks. If you are wise enough to be researching this company before using them then don't touch them withn a barge pole.
They are a complete waste of time, i ordered 2 certificates for my partner and myself, mine arrived eventually after well over a month, my partners is yet still to arrive, now boardering on 2 1/2 months !!!! When you try and contact the 'help desk' you just seem to get the same reply all the time from them, 'oh it will be dispatched in 5 days' etc etc.
if you need a certificate for what ever reason go to the GRO sites (General Register Office), it will cost you a fraction of the price and you get a better service. Companies like Gov-Certificates get the certificates from them and then just add an extra cost to them for supplying them !!
TOTAL RIP OFF I AM NOW CONTACTING MY CREDIT CARD COMPANY TO TRY AND GET A REFUND
PLEASE BE AWARE OF THIS WHEN ORDERING THINGS FROM THEM !!!!!!
THEY ARE LUCKY TO 1 STAR !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The company does not respond to my emails. Their help section does not help. Their support section is non-existent. I have tried raising support tickets and the site crashes or insists that I did not place an order despite having paid in full.
Paypal are being informed today and a full refund demanded.
When I placed an order with this company I received SIX emails acknowledging SIX orders. Being concerned about this I attempted to cancel the whole order - this within 25 minutes of placing the order. I got an email saying that the order would be delivered in about 5 days. I mailed again and said I wanted to cancel. I got a mail saying I could not cancel. I insisted I wnted to cancel. They said they would refund the amount less £10 admin fee in 7 days. After 13 days - nothing. Emailed again & they said they have contacted their bank to issue refund. 5 days later - nothing. Don't touch this company with a barg-pole, they are rubbish!
PS One good thing: I subsequently went direct to register office and got certificate at one-third the price gov-certificates charge.!
PPS After 10 more days still no refund. Not only are they rubbish, they appear to be crooks aswell !
they take your money, dont reply to emails, they are NOT an official govt supplier, just google them and you will see HUNDREDS of people being scammed by these people. firstname.lastname@example.org and email@example.com are the emails they use, paypal has been notified as well
This is obviously an amatuer advertising as if they are an Official Government website for the registration of Birth Deaths and Marriages, i've had a terrible time with them, they dont answer the e-mails and i'm out a fortune, and still no birth certificate to boot