Gtech Reviews 

What a fantastic customer service. Contacted them this morning with an issue with a recent lawnmower purchase. A lovely person called Barbara answered my call immediately and within less than half a minute she resolved the problem. No fuss at all. Very impressed

The service I received from Yola, was exceptional, friendly very helpful. Thank you.

It would have been delivered the next day if the driver had rang the bell.

The call handler was very friendly, articulate and the promised part arrived on time as promised.

This is a brilliant company . They are always helpful and efficient.

Easy to find what I wanted on the web and prompt delivery

Part arrived quickly and the person I spoke to was very helpful and polite

Customer service is the best I have experienced, fabulous hoover and help when we needed it!

My 86 year old mum purchased a GTech grass trimmer. Although it was 45% charged on arrival mum tried to fully charge it but found the plug became really hot and when she pulled it from the socket it fell apart almost melting! I contacted GTech for a refund as a dangerous fault but after saying they would offer a full refund they refused as a few days over the 30 days refund policy! She had no reason to use it before during the heatwave as no grass to cut! They did immediately send a new plug which is far superior to the one originally provided which makes me wonder if there was already an issue but mum won't use it now as lost confidence

Have purchased 3 lots of Gtech garden tools all of which are performing very well; having raised 2 queries I am very impressed by their willingness to assist.

I purchased a air fox platinum 2 years ago , Gtech have been out of stock of the paper filters for months, I have emailed them and had no response, and now can’t use the vacuum cleaner,
So now need to buy a different brand

Such a shame as the cleaner worked well

I had a reply from customer service, they still have no delivery dates, so no help whatsoever

The Gtech strimmer is absolutely awful. This puts me off buying any Gtech products. I've lost count of the number of times the plastic blades either broke or simply came off. To reiterate:- Awful product.

Just bought a Gtech air ram plus, arrived well packed and assembly was easy, only concern is it’s weak handle connection to the main body of the vacuum, and it is not as powerful as my previous Shark cordless it doesn’t seem to lift the pile as well, however, the handheld part is very good.
It comes with a 2 year warranty

Great customer service.
Answered the phone immediately. Didn't have a long recorded message before reaching customer service.
Agent was polite and knowledgeable. Reached my customer history within seconds.
Diagnosed problem and solution quickly.
Outstanding experience, rarely seen nowadays.

I had to contact Gtech regarding a 10 year old Gtech AR29 vacuum cleaner. I was astounded to get strait through to customer services. I explained that the wheels had fell off this item and that I had been asked by a pensioner to repair it as they treasured the value it had given over the years. I was more than pleased when the customer service person said it was a known problem and I could have 2 new wheels if I just paid the postage of £2.99. I did and they arrived and I fixed the vacuum for one extremely happy pensioner. I also noted after a search on the internet some spares companies were selling these at an outrages price of £30+ . I dont think anyone could have expected such an excellent attitude to customers after 10 years. 5 Stars well deserved.

I ordered an airam3 package but had second thoughts and cancelled the order by telephone less than 1 hour later
They confirmed the order was cancelled but STILL TOOK MY MONEY the next day saying i would get a refund in 7 - 10 working days ABSOLUTE DISGRACE is this company so desperate for money they delay a refund for upto 2 weeks
BEWARE OF THIS COMPANY

Quality product — but you at for that quality. Beautifully designed and built.

Gtech uses DPD for delivery of their products.
BEWARE! DPD are incompetent and unprofessional to the extreme. On 3 occasions have they "tried" to deliver to me and I get a text message saying "Sorry we missed you", needless to say I was at home waiting for them but there is no evidence on my gate CTTV that they even came to my gate. Gtech has contacted them but has no hold over them and DPD merely tells them Porkies that they are again going to deliver it "tomorrow", but tomorrow does not seem to come either. So think carefully about ordering from Gtech whilst they use DPD for deliveries as they have no sway over DPD and seem to merely accept the poor treatment of their customers by DPD. I cannot comment on whether the Gtech hedge trimmer is any good as they have not been able to fulfill their contractual obligation to me to deliver the product. So take your changes with ordering from Gtech whilst they use DPD.