XE.com Reviews 

Easy to use and payment went through smoothly

I was transferring funds to someone, and his name was very similar to another on my list. I sent the funds to wrong person, immediately realized the mistake and spent two hours on a Saturday trying to correct it. I received several emails about the transfer and each time I responded that it need to be canceled. Finally, 48 hours later, on Monday I received information that it would be canceled.

‏thanks you for everything

I was at the point of unsubscribing to Xe but to my surprise the website made changes , easier for me to follow and I decided to stay with it.
Thank goodness. !

In the padt there were payment methods with no fees

Excellent 👌 The transfer arrived in the account immediately.

It is so quick and efficient. From ordering the currency to it being in my bank was about 30 minutes

Fast and reliable transaction. The money arrives in just one day.

Sent funds got email to say money had been sent but it did not arrive when rang Xe found it had not been sent
Very disappointing.

I was impressed with the service once contact established with XE NZ. The trfr was in my Aust.Combank account within 24hrs

Simple, easy, fast.

I have done this once, but you were helpful in your advice and , as usual, highly efficient.

I have been with this company for many, many years and I have not had any problems with them. You put your money in and they tell right away how much you will get in the exchange. If you are happy you press go.
Your money arrives in your other bank very quickly. I am pleased to recommend them to new customers and feel that they have always given me good service and I plan to stay with them until I can no longer go abroad, hopefully that will be a long time.

Efficient with comparable rates and no extra fees.

I pay for immediate transfer and they fail to complete the transfer. A couple days later I find out they sent me an email. The app does not prominently notify me that an email has been sent, so I keep checking the app, wondering why the money hasn't been transferred. It's a small amount of money, max transfer $2000 and max transfer that month maybe $4000 at most. (Previous months $1000 at most.) They have good rates but they make good money holding onto other people's money those few days that it takes for people to realize that they've been emailed. Not everybody checks their emails every day, and you would assume that any delay would warrant a prominent notification in the app with a way to respond in the app, or at least a clear notification to check emails.

Every time I use XE I am impressed by their system and the speed of the transaction; just excellent.

I like the qrcode facility for connecting to my bank. It Would have been better to know it was only for £20k maximum.

Bad rating for my large transaction, in 2 transfers to you over 2 days, which I completed as quickly as possible. I received a nasty email saying my payment was overdue for the contract, etc, etc. The contract was prepared over the phone with a senior account manager who set the deal at 2 days. I said that is not possible to get my funds from the international account to you that quickly. She said we can give you up to 7 days. Moreover, I was told she is my personal account manager but I do not have direct access to her via phone nor email. This for me is disconcerting. I received an email from her saying all the money was received which was a relief, only to receive another saying she was looking at the wrong contract. I need this money to get to Canada per the contract, asap. Please help.

We've been using XE for several years and are very happy with the service.