Holiday Autos Reviews 

Easy to use and complete form for advance information--hopefully car collection in Lanzarote is as smooth as booking

One of the worst car rental experiences I’ve ever had. I feel completely ripped off. The price and conditions were not as clear as they should have been, and I ended up paying much more than I expected. The customer service was also extremely disappointing. I would not recommend this company to anyone. Be very careful before booking with them

Very disappointing experience. I feel that I was misled and treated unfairly by this company. What was promised was not what I actually received, and the whole process felt unprofessional and dishonest. I strongly recommend being very careful and checking all the terms and conditions before booking. I will definitely never use this company again.

Booked & paid for car hire but received email stating payment not gone through. Used 'make payment' button on their email to make another payment and this also 'failed' used 'try again' button and this time was successful. Checked credit card statement which showed in pending 3 payments as being made! Contacted Holiday autos and explained all this. It took 25 minutes for them to confirm that only one payment was taken so now I have to check card statement daily to see if 2 spurious payments have been reversed. No comment was made when i suggested that Holiday autos card payment software was faulty and needed investigation. Never experienced this before with any other car hire.

I ordered a 5 door car and was given a 3 door. The engine juddered whilst driving. The car shuck excessively at speeds around 80km/h. The passenger door handle worked intermittently. The boot opening button operation was intermittent. The car was generally in poor condition having done 97,000 km.
The car hire company representative was rude, abrupt and unhelpful showing more interest in her personal phone calls than dealing with customers.
None of the options provided by the Holiday Autos help center covered my issue. I used the options closest to the issues I had. Eventually the 'help center' decided my complaint had been successfully resolved without allowing me to address the issues I had.
Customers may get a better experience if Holiday Autos used reputable car hire companies rather than dodgy back street companies.

Nice enough, clear enough. Good presentation of the main details. Some of the extra sales stuff could be packaged a bit better.

**2 stars – Hoping Holiday Autos will step in and resolve this**

I booked my Faro Airport car rental through Holiday Autos/CarTrawler and unfortunately have ended up with a very concerning €258.92 additional protection charge from SIXT.

Before travelling, I had already purchased my own excess insurance. My rental paperwork also states that the underlying booking included Loss Damage Waiver with €0 excess, so I had absolutely no reason to purchase another expensive protection product at the rental desk.

At SIXT Faro, I provided my credit card believing the authorisation was the normal temporary security hold associated with the rental. I was then handed an iPad and asked to sign the rental documentation.

At no point was I asked whether I wanted to purchase “Smart+ Protection”, nor was I told that an additional €258.92 was being added. Had I been asked, I would obviously have declined as I had already arranged my own cover.

I subsequently discovered that €258.92 Smart+ Protection had been included in the agreement.

Even more concerningly, when I challenged this I was initially told that I had not “opted out”. My concern is that an optional €258.92 product should require a customer to knowingly choose to purchase it, rather than being included unless they specifically opt out.

SIXT customer services are now investigating this with their Faro branch.

I am also asking Holiday Autos/CarTrawler to intervene because the rental was booked through them. As a booking intermediary, I would hope they will support their customer when a substantial optional product appears to have been added at the rental desk without the customer knowingly requesting it.

I have documentation showing the €258.92 Smart+ Protection charge, my original rental cover and evidence that I had independently purchased excess insurance before travelling.

I am giving Holiday Autos 2 stars at this stage rather than 1 because they now have an opportunity to demonstrate the value of booking through an intermediary by taking this up with SIXT and helping secure a refund.

I will happily update this review and rating if Holiday Autos assists in getting the €258.92 refunded. Equally, I will update it with the outcome if they are unable or unwilling to assist.

Have hired many cars in Majorca via other sites but unfortunately i had horrendous trouble with gold car and only just got sorted from May I paid for the premium chat help line thinking theirs was help at hand oh not interested in any way whatsoever even when back home would not help me in anyway beware of this firm this is who sent me down this 4 month hell path don’t make the same mistake I made back to zest the firm I have used for years

Service was not good as confirmation of security deposit did not match to hertz confirmation I was charged more than what I was told at time of booking and insurance options was not explained and offered I had to phone and find out myself what options I have and what prices would be hopefully hertz service will be better when I collect the vehicle

Website had multiple problems, and took an age to actually book.

In general all works fine. However what is the point of having my account, if i cannot see history of rentals. Also 5% discount which should apply seems to be not working, as same price offered as for 'guest' user

Very easy to use web site unfortunately the car we got at the airport was not what we had confirmation off ! ordered a car for 4 bags 5 people got a car that took 2 bags 5 people contacted Alamo they say i got what i ordered and now just ignoring my emails even though i have sent them proof

Straightforward to identify best car package for me and make a booking with selected company

The booking itself was all fine.

Europcar in Munich however didn’t hold the car due to flight being delayed and wouldn’t accept the booking as it was “through a 3rd party”. In the end the only choice offered was an upgrade which doubled the weekly rental price I had already paid. My level of original booking was not made available. Feels like a scam.

I booked the card with my debit card with no problem. It went through and I didn't think about it. Until I checked my Emails (I'm on holidays!) and was told holiday autos was fine taking my money from my debit card but the rental company would NOT give me a car without a credit card. By then it was Saturday afternoon and I couldn't reach any alternative rental company. When I finally managed to find another company who would accept my debit card, my time limit for canceling the contract was conveniently up and I had to pay holiday Autos too.
It shouldn't be possible to pay holiday Autos with anything other than a credit card, if one doesn't get a car without it!
By the way: My bank originally had assured me, due to the Mastercard sign on my card paying should be possible even in places that state the want credit card. It is NOT.
If you don't have a Master or VISA card, go to the big companys (e.g.Sixt) directely and talk to them.

I have attempted to book a car through holiday autos twice in the last month. On the first occasion i had to speak to a customer services person when i received no acknowledgment of my booking despite the promise of an email to confirm. On the second occasion nothing. No email, no response, no car. So i have given up and gone straight to a car hire company. Worse than useless service from holiday autos - strange as in the past i have had no problems.

Fantastic service from Hertz ,no pushing for extras, quick service really lovely helpful staff. After watching the que for record go cars I knew we made the right choice. Car was brand new and very cheap in fuel.

They do say on the wed site that most of their bookings take ALL the money for the car hire upfront and don't return if anything happens or changes - so get insurance or use someone else in case something goes wrong. The help desk are just AI bots.

Really bad, got 'unexpected error' right at the end of the process, and after I had paid through PayPal. Worse of all it happened twice, and I ended up without a booking, having cancelled a previous booking.

Update: Thanks for the reply. I understand that we forgot the credit card, but the fact that we remained without any option for this reason is not flexible at all. We were fully charged for a service we could not use. Additionally, I have been charged for two additional reservations and the suppliers did not have available cars, which are still not refunded. I would appreciate at least fast reaction on the 2 reservations that I mention above.
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I had a deeply frustrating experience booking a rental car through Ryanair. While forgetting a credit card for the main driver was our initial oversight, customer support showed zero flexibility by refusing to simply switch the primary driver at the start of our reservation. To make matters worse, they twice transferred us to alternative suppliers—including a more expensive option—that had no cars actually available. They eventually found an off-airport office with a vehicle we could book (actually when we were in the office it turned out that there are options without credit card?!), but the chaotic service and phantom inventory caused unnecessary stress and 3+ hours lost time. I will not be using or recommending Ryanair for car rentals again.