Holiday Autos Reviews 

Do not touch this company - they really do not care about you as a customer. They take your money and run. They placed the wrong delivery address on the booking confirmation to the booking agent, so when we turned up at the pick up point, the car was not there. We had to pay extra for an alternative vehicle. I tried to speak to an agent at the time and also used their online chat to resolve the issue on site. Their advice was to “raise a ticket”!

Trying to go through their complaints process is a joke - they simply reject any claims and don’t even afford you the courtesy of responding to any questions you raise. Then they decide to “close” your case so you can’t challenge them.

Worst customer care / complaints process I’ve ever come across.

Made a booking for a rental car for an upcoming trip to Spain. I have used this website many times before, and generally it is straightforward.
My only negative observation is that sometimes the booking confirmation can take a while to come through, which means you can be left "in limbo" waiting.

I used Holiday Autos to book a hire car in Bucharest. I went with Green Motion which got a better rating with them than many companies. No mention of the many reports of fraudulent and various malpractice perpetrated by Green Motion as reported here on Trustpilot. I was defrauded - Lesson learned, in future I will check on Trustpilot. I tried to go on Holiday Autos to leave my own review but wasn’t able to find a way to do so.

Very bad experience
After I booked and paid the full amount, I went to enterprise to collect the car and they told me that there is no any car available and I can’t reach any one in holidayautos or enterprise to help me to make refund

Worst ever, No pickup at airport and when i Called them i took 1 hour anyhow. At site my reservation was gone cause i mist the pickup time? Had to pay doubble to get a car at the same place. Location on the countryside so we had no choice.
To all out there - Stay away

Extremely disappointing experience.

I would not recommend this car rental company. The service was poor, and I felt that I was treated unfairly and charged for things that were not reasonable. The whole experience was frustrating and felt like a complete waste of time and money.

Be very careful and make sure you check everything before accepting the car or signing anything. I definitely will not use this company again

Holiday Autos did not provide us with a car through their supplier Record Go at Malaga airport due to issues with their reservation system which meant they were unable to release vehicles. We were told by Record Go to book with an alternative provider if we wanted a vehicle, which we did. Ongoing complaint that has lasted over two months to try and get a refund. Holiday Autos refuse to respond to my complaint emails directly. Have gone onto the online chat and they just state that I should email the complaint team which I have done already 3 times.

If anyone from Holiday Autos would like to speak to me about my complaint the Booking ref is ES895957490. Complaint ref is 03221290. I look forward to hearing from you.

*****
Hi Ahmed

It is quite clear on this occasion and many others (having read similar poor reviews) that your customer is not your primary concern. We notified you of our delayed flight at 12.57 via email which I stated in my original complaint and that you have chosen to ignore. You also continue to ignore that the issue was in fact a problem with Record Go’s reservation system being offline and staff not being able to allocate vehicles to any customers. At no time were we told by Record Go that we were too late and that our vehicle was no longer available. You also continue to ignore my request of a name of someone more senior that I can take this up with.

I look forward to receiving your next response.

The message was that the booking wasn’t registrered and I had to try again. Same message - booking wasn’t registrered and I had to try once more. My credit card was charged twice for the same booking. I have tried to ask for a refund via 3 different websites, but they does not seem to function.

After booking a car for pick up / return from inside the airport, the fine print confirmation stated that the car needs to be returned far away from the airport. The provider budget is a waste of time as now one needs to follow through with cancellations.

Easy to use and complete form for advance information--hopefully car collection in Lanzarote is as smooth as booking

Booked & paid for car hire but received email stating payment not gone through. Used 'make payment' button on their email to make another payment and this also 'failed' used 'try again' button and this time was successful. Checked credit card statement which showed in pending 3 payments as being made! Contacted Holiday autos and explained all this. It took 25 minutes for them to confirm that only one payment was taken so now I have to check card statement daily to see if 2 spurious payments have been reversed. No comment was made when i suggested that Holiday autos card payment software was faulty and needed investigation. Never experienced this before with any other car hire.

I ordered a 5 door car and was given a 3 door. The engine juddered whilst driving. The car shuck excessively at speeds around 80km/h. The passenger door handle worked intermittently. The boot opening button operation was intermittent. The car was generally in poor condition having done 97,000 km.
The car hire company representative was rude, abrupt and unhelpful showing more interest in her personal phone calls than dealing with customers.
None of the options provided by the Holiday Autos help center covered my issue. I used the options closest to the issues I had. Eventually the 'help center' decided my complaint had been successfully resolved without allowing me to address the issues I had.
Customers may get a better experience if Holiday Autos used reputable car hire companies rather than dodgy back street companies.

Nice enough, clear enough. Good presentation of the main details. Some of the extra sales stuff could be packaged a bit better.

Updated to 1 star following Holiday Autos' response

I originally gave Holiday Autos 2 stars because I hoped they would assist with the €318.47 of additional protection charged by SIXT Faro which I did not knowingly purchase.

I have now reduced this to 1 star following their response.

Holiday Autos' position is essentially that because my electronic signature appears on the rental contract, they will not even investigate the disputed charge. They state that “the insurance was signed for at the rental counter” and therefore the fees were accepted.

That completely misses the substance of my complaint.

I am not disputing that I electronically signed during the vehicle collection process. I am disputing that the additional protection products and their prices were ever clearly presented to me or that I knowingly agreed to purchase them.

SIXT clearly presented me with a separate optional vehicle upgrade on the iPad, including a picture and the reduced daily price, which I declined. No equivalent clear offer or price was presented to me for the additional protection.

I had in fact purchased my own excess insurance on the same day that I booked the car through Holiday Autos, having deliberately declined the excess protection offered during the Holiday Autos booking process.

Portuguese consumer law is also rather more nuanced than Holiday Autos' suggestion that a signature automatically settles the matter. Article 9-A of Lei n.º 24/96 requires express agreement to additional payments, requires them to be communicated clearly and comprehensibly, and places the burden on the supplier to prove compliance with that communication requirement.

I have asked for evidence showing when and how I selected these optional products and agreed to their prices. None has been provided.

Holiday Autos markets and sells rentals from these suppliers through its platform. In my view, simply saying that they were not physically present at the rental desk and therefore will not investigate is not an acceptable response when a customer raises a serious complaint about an additional charge imposed by one of the rental suppliers offered through their site.

I would have expected Holiday Autos at minimum to raise the complaint with their supplier and ask SIXT to provide evidence that I knowingly selected the additional products.

Instead, they have simply relied on the existence of an electronic signature and closed the matter.

I am continuing to dispute the charge directly with SIXT and through my card provider. I will update this review if Holiday Autos decides to properly investigate the complaint.

Have hired many cars in Majorca via other sites but unfortunately i had horrendous trouble with gold car and only just got sorted from May I paid for the premium chat help line thinking theirs was help at hand oh not interested in any way whatsoever even when back home would not help me in anyway beware of this firm this is who sent me down this 4 month hell path don’t make the same mistake I made back to zest the firm I have used for years

Service was not good as confirmation of security deposit did not match to hertz confirmation I was charged more than what I was told at time of booking and insurance options was not explained and offered I had to phone and find out myself what options I have and what prices would be hopefully hertz service will be better when I collect the vehicle

Website had multiple problems, and took an age to actually book.

In general all works fine. However what is the point of having my account, if i cannot see history of rentals. Also 5% discount which should apply seems to be not working, as same price offered as for 'guest' user

Very easy to use web site unfortunately the car we got at the airport was not what we had confirmation off ! ordered a car for 4 bags 5 people got a car that took 2 bags 5 people contacted Alamo they say i got what i ordered and now just ignoring my emails even though i have sent them proof

Straightforward to identify best car package for me and make a booking with selected company