J E James Cycles Reviews 

A big shout out to Joe and the team at the Sheffield store for servicing our bikes before our first coast to coast. The bike performance was great and ran smoothly. We had some initial communication problems with the staff (I think they are short staffed) However, Joe was brilliant as usual and completed the service on time. Highly

Six days and still waiting for the order to be delivered. The sales pitch may be that orders will be dispatched within a certain time frame, but this does not take into account their processing of the order! My intervention six days after the order prompted them to process and arrange delivery. Would have been quicker to cycle to Yorkshire to pick up the order myself!

Excellent service from this company. I ordered a small part (mudguard clip) which was dispatched immediately. Communication was first class and price was very very reasonable. Will certainly use again.

The customer eservice is appalling, i received a damaged un rideable bike three weeks ago and i have been asking them to send returns labels for over a week. i am sure they are stringing me along until my consumer rights are void.

Took my MiRider GB3 in for a rear spoke broken and G/box service,after weeks of calling the Sheffield store ,finally colleted the bike to find the motor cable was fitted wrong ,gear cable broken ,left it for nearly 3 weeks then told the G/box needs replacing ai said there was nothing wrong with it ,went to collect the bike to take it to MiRider to find i had a carrier bag stuffed with my G/box in it ,all sorted by MiRider now as good will,nobody from J EJames wants to discuss or reply to my emails ,it seems others have found the same .Sorry J E James, if you dont know what you are doing ,SAY SO.....

I bought the Trek Marlin 4 Gen 3 on the 1st of August. I was told that the bike would be dispatched on the 10th of August and arrive at my house just in time for my trip on the 15th of August. It hasn't been dispatched yet, and it's too late for it to arrive on time. I am EXTREMELY disappointed and will NOT be buying from here ever again.

I’d avoided J E James sheffield for years after feeling humiliated there in the past, but I gave them another chance because they stocked the e-bike I wanted. Sadly, it didn’t go well.
Four specific issues:
1. Two weeks in a row I was told the bike would be checked and ready to collect early next week – both times it wasn’t.
2. I expected a basic bike fit, but the seat post was so stuck one staff member couldn’t move it. A second did it with effort, and I was left to repeat that struggle at home. It took 30 stressful minutes and far more force than felt safe. I’ve since learned there’s a trick involving a hammer – if they knew it, they didn’t share it.
3. Forty minutes into my first ride the electronic gearshift died. I’d asked about the main battery, told it was charged, and was told the shifter battery lasts about 60 hours – but I wasn’t warned it wasn’t charged.
4. The saddle rail bolts were only finger tight, nowhere near the recommended 10 Nm.
To top it off, an accessory I ordered went missing in the shop. Individually small, but together these point to an organisation that isn’t working as it should.

Outstanding service and support from shane in the Sheffield store. He gave me his time and knowledge and expertise with a smile nothing was too much to ask. He is a great asset to the company. Thank you shane. Aaron.

Went to the Rotherham store and spoke to Adam regarding a new road bike, because of his knowledge he helped me make my mind up. I returned a week later and bought a Giant Propel. The bike was sent to the Barnsley store and I had a bike fit with Freddy (thank you it’s spot on) . I returned a few days later and spoke with Tom who has ordered me a half size in a Specialized torch 3.0 shoe. All the staff have been great, not pushy, just really helpful and knowledgeable

Booked bike in for replacement brakes, explained I needed bike back before start of August due to a cycling holiday. Chased them few times (maybe 3-4 times during the process) to be informed brakes were still not completed. Yes I know you had to wait for mounting adapters but these still came a week after I dropped the back off on July 8. Bike was still not ready on 3 August but was then prioritized same day to be completed. Collected bike today and all seems fine however if anyone is booking workshop work at the Sheffield branch I would ensure a proper plan is in place and timeline is agreed to ensure no disappointments. Honestly cant fault the work once it was done, just took to long to do!
Management did ring back promptly to try understand how they could improve, this I guess shows they do care somewhat.

Poor delayed delivery times. Definitely don't order from here if your in a rush for it.

I have so far bought 2 ebikes now from JeJames over the years Their staff i find are welcoming and competent in dealing with situations that arise that i may have, with a relaxed atmosphere. They have a great team there.

Ordered a Cube Attention Pro from J E James. They built the bike perfectly and sent it out ready for a novice like me to set up with ease, even pre-greasing parts.

Excellent service and prompt postage. Definitely will purchase from them again.

It’s been 10 days since I placed an order for some bike bits. I got an email saying one item was out of stock and what did I want to do, I replied but nothing back and no order delivered

Don’t answer phones when you call.

Disappointing - I’ve ordered before and it’s been fine, but they seem to have lost there way - unfortunately maybe back to Amazon rather than trying to support a U.K. business …. As at least they fulfill

Update : I have revised from one star to three stars to be fair as JE did come back and question whether my emails had reached them. Doesn’t excuse the lack of answering the phones and week before the initial response (when the site stated faster delivery). Sorry, I know business can be tough with staff shortages/ holidays etc, trying to be fair

I’ve used the Rotherham store for over 20 years now, brilliant service all the staff are friendly and helpful, the lads in the workshop are excellent and have helped me and my son get our bikes fixed and back out on the trails quickly and efficiently…. Shane.

Bought an e-bike (Claud Butler Ridge) 8 weeks ago, i was told about the after sales check on the bike but wasn't told it is a strict 4-6 weeks period. phoned up to book in, told it could be chargeable. I do have an issue with the chain keep coming off. They can book in but not for another 2 weeks. Pretty poor when other bike shops are available and with better customer service. After many years, won't be using again.

Yet again, emails and requests are being totally ignored by the JE James Cycles Sheffield store. This time, a store manager named Shane just can't be bothered to respond to emails and follow-ups. The owners of this business really need to look into this behavior. It's completely unprofessional for someone calling themselves a store manager to act this way. This is a massive area where the company needs to improve.
I cant give a star rating as how do i rate NO service at call as there was no service to rate. Zero start would have been more accurate.

Got a great deal on a slightly shopsoiled electric road bike and at the free check service they fixed a gear change problem perfectly. Great attitude from all the staff and buying experience friendly but professioal wth solid advice on best choice for my nes bikes.

Good service from JE James. I accidentally mis-clicked and ordered the wrong size of cycling glove. JE James accepted the return request with no quibble. Both the original and replacement orders arrived quicker than they estimated, so very happy with the service.

Very friendly staff and excellent customer service.

The bike I received was great, the staff couldn’t do enough to help me and even though the courier was a nightmare, J E James were quick to resolve the problem that wasn’t their issue.

Recommend using J E James.