I’ve been using Kayak for saving and organizing my trips for years. I’ve tried multiple apps that are in this category, but honestly, Kayak’s My Trips support nails the balance of too few features vs.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Being able to compare the prices of flights and carrier was helpful. I saw how much I saved by bundling air/hotel. I looked on the carrriers websites to confirm the differences. Problem was having to... See more
Booking was easy and seamless. Pricing was good as it checked many sites. Overall a good experience. Will continue using them.
Several options for finding best rates and schedules made it easier to find the best flight for our trip. Easy to go directly to the airline website to complete the purchase.
Company details
About KAYAK
Written by the company
Travel comes with plenty of choices. KAYAK helps you feel confident you got yours right. We search hundreds of travel sites at once – making it easier to compare flights, stays and rental cars to find the option that fits your trip.
Our edge? Making sure you don't overpay.
- Price Forecast uses historical pricing data to show whether it’s better to book now or wait.
- Price Alerts let you know when prices change, so you can make a move when the timing feels right.
- Clear, unbiased results from hundreds of airlines, stays and travel sites – with no favorites.
KAYAK. Got that right.
Start searching on KAYAK.comContact info
United States
- kayak.com
4.0
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I loveeee kayak
I loveeee kayak, this is my trustworthy page when it comes to flights and is so easy to use. As a frequent flyer, I recommend kayak to everyone!
August 25, 2026
Cause I always see good prices and …
Cause I always see good prices and love the website and see a lot trust to it...
August 17, 2026
It is always difficult to plan a last minute trip.
It is always difficult to plan a last minute trip. Funerals are always an emotional experience. So getting a flight with a reasonable price to say goodbye to a loved one is already heart wrenching. Glas Kayak was there to help.
August 24, 2026
Everything is harder now
Everything is harder now; I hate the other companies and find you unhelpful. Why do i even bother, you don't do anything
August 23, 2026
I like using Kayak to find flights and…
I like using Kayak to find flights and hotels and trust that it is doing a wide search.
August 24, 2026
Flight watcher.…
I'm able to watch the price of flights going up or down and I'm notified when there's a change.
August 24, 2026
initial price increases after getting to ticket seller
Very often the initial price given by Kayak is increasing after directing to certain ticket seller. This really upsets…
August 23, 2026
great comparing flights and hotel…
great comparing flights and hotel costs. reliable info.
August 17, 2026
I appreciate the range of information…
I appreciate the range of information about airlines, hotels, rental cars. It is hard to get such a wide vaiety of information on any other site.
August 12, 2026
This website used to be excellent but…
This website used to be excellent but now you focus the search on whoever is paying you more to divert the search to.
August 16, 2026
The ease of finding a hotel.
August 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have used Kayak for years when…
I have used Kayak for years when booking my flights Syracuse to Malawi. Never again! The airline says they have a new policy and will NOT allow me to upgrade my seats
August 16, 2026
Reply from KAYAK
Hello Heather,
Thank you for taking the time to share your feedback. Please keep in mind that KAYAK operates as a travel search engine rather than a direct booking provider. While we assist travelers in searching and comparing options across various third-party providers, all reservations and customer support are managed directly by the provider you booked with.
Even so, we would be glad to look into your concern further. To help us investigate, please provide your booking details—including the provider's name and your booking ID—via our support page at www.KAYAK.com/support. Once submitted, our support team will review.
Thanks,
Emma
KAYAK
This os ok i can shoose this
August 23, 2026
It would be GREAT if you would put…
It would be GREAT if you would put taxes and any other costs affecting the room rate in your quotes. It is one of the BIG reasons I didn't select KAVAK.
August 23, 2026
Many options all in one click!
I love that Kayak can show me so many options with airline flights, hotels, etc. all in one place!
alerts are also appreciated so I can track when prices are going up or down.
August 23, 2026
Good service
August 16, 2026
Very helpful app with many ways to…
Very helpful app with many ways to filter to get very specific
August 23, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.