Kenwood Travel Reviews 

10,082
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 999 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and knowledgeable when planning complex trips. People really appreciate the seamless and easy booking process, which gives them complete peace of mind and great prices. Travelers often point out the personalized attention they receive, making every single vacation feel truly special and well-organized. Some reviewers were not happy with communication gaps, noting occasional delays in getting answers or conflicting details about policies. However, most consumers continue to praise the prompt responses and excellent overall service they consistently receive.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely knowledgeable,... See more

Service

Customers consistently note positive experiences with service, describing the booking process as brilliant,... See more

Holidays

Users describe positive interactions with holidays, highlighting quick communication and brilliant personal... See more

Booking process

Consumers find booking process to be positive, highlighting a brilliant, easy-to-use system with clear... See more

Customer service

Customers report positive experiences with customer service, noting that communication is efficient and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was excellent in helping us organise the perfect trip. He tested endless options and gave solid advice to ensure we had the best possible combination of hotels and flights on our two centre Thai... See more

Rated 5 out of 5 stars

Brilliant service, We looked online for our next summer vacation and Kenwood Travel popped up and the offer prices were very hard to beat, so once we had found everything we wanted (what was very eas... See more

Rated 5 out of 5 stars

Well Kenwood Travel has done it again for use, third year running. Best for price by far and easy to use web site and app. In a trying year with Trump doing silly things in the middle east, Kenwood sh... See more

Rated 5 out of 5 stars

Really positive experience so far - great customer service and communication with Zac. He was friendly, helpful and dealt with our query quickly and professionally. It is always refreshing when someo... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Flights Search Site
  4. Group Accommodation
  5. Holiday Accommodation Service
  6. Tour Operator

Written by the company

Kenwood Travel has over 45 years' experience in providing a fast, easy and personable way to book your dream holiday at extremely competitive prices. Whether you're craving beach bliss in the Maldives or Caribbean or prefer the thrills of Orlando or Dubai, Kenwood Travel are on hand with expert advice every step of the way. Why not call our friendly team today or book online at www.kenwoodtravel.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(10,082)

962 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

holiday is important

always a good experience i have booked many holidays through Kenwood and have always been impressed by their service. Thank you James McKay for sorting out my recent holiday.
Excellent company,great staff

September 15, 2026
Rated 5 out of 5 stars

Outstanding customer service

This is our second holiday booked with Kenwood Travel which we highly recommend. Brilliant personal service makes booking a holiday so much easier and gives you a real peace of mind knowing you are being well looked after and also getting a good fair price too.
Special mention to Allie Baree for being so lovely and helpful, enthusiastic and a great communicator we are very grateful thank you 😊

September 10, 2026
Rated 5 out of 5 stars

We have found Kenwood Travel to be one…

We have found Kenwood Travel to be one of the most professional travel companies we have used, second to none. James Mckay has been our travel consultant is a credit to their company. We travel to the Far East every year and normally use Emirates and Destinnogly. Kenwood are much better client handling and their pricing. Communication has been efficient and clear. Will definatley use again 5 star

February 6, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look