Klarna Reviews 

587,602
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 84,185 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love how simple and incredibly convenient it is to split payments into manageable installments without dealing with unexpected hidden fees or interest. Consumers frequently mention that the platform helps them budget effectively for everything from everyday family needs to unexpected financial emergencies. However, some people mentioned that their purchases were unexpectedly declined or they faced ongoing trouble with identity verification. A few other individuals also felt frustrated when virtual cards failed to work properly during in-person checkouts or when recent app changes made navigation much slower.

What people talk about most

Payment

Customers consistently note positive experiences with payment, highlighting the convenience of flexible... See more

User experience

Consumers find user_experience to be positive, highlighting how easy and simple the platform is to navigate.... See more

Service

Clients share positive opinions on service, noting that the flexible payment options make purchases easy and... See more

Application

Reviewers highlight positive aspects of the app, finding it very convenient for managing purchases and... See more

Product

Reviewers mention positive feedback about product purchases, noting how installment plans and zero interest... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Klarna is the best platform to buy your utmost desired and high price products with very easy installment plans with zero interest rate. I also Using Scala Pay but they oftenly rejected purchased with... See more

Company replied

Rated 5 out of 5 stars

Everytime I use Klarna has been easy to use and understand...I appreciate the ability to pay over time because it doesn't kill my bank account all at once. They are very informative of the standing of... See more

Company replied

Rated 5 out of 5 stars

Easy payment option and breaks out in smaller payments, which is easier on ones budget plan. Also, you don't have to worry about any interest fees which isna svings in itself. Overall great app!

Company replied

Rated 5 out of 5 stars

I love the variety options that I can use with Klarna, even DoorDash! I also enjoy the ability to pay the rest of my bill in full as an option instead of having to keep paying even 2 weeks!

Company replied


Company details

  1. Payment Service
  2. Financial Institution

Written by the company

Klarna is the AI-powered global payments and commerce network, on a mission to make shopping smarter and more flexible. Trusted by over 111 million shoppers, Klarna processes 2.9 million transactions daily, providing payment solutions that empower consumers and drive merchant growth. With Klarna, shoppers have the freedom to pay their way—in full, later, or through financing—providing flexibility while seamlessly connecting merchants with high-intent shoppers driving conversions and customer satisfaction. More than 790,000 merchant partners—including Uber, H&M, Saks, Sephora, Macy’s, IKEA, Expedia Group, Nike, and Airbnb—leverage Klarna’s payment options, and marketing solutions to enhance the shopping experience and build long-term customer loyalty. From payments to personalized shopping, Klarna is shaping the future of commerce. Klarna was founded in Stockholm, Sweden and now has offices in Stockholm, London, New York, Berlin and many more. We offer products and services to consumers and retailers within payments, social shopping, and personal finances. Learn more at Klarna.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

588K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.5

All reviews

(587,602)

214,354 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful Source

Regardless of already having active payments, Klarna helped me make additional purchases which significantly helped me in my travel journey. Definitely recommend!!

July 22, 2026
Unprompted review
Klarna logo

Reply from Klarna

Thank you Erisdelmy! We're so happy that Klarna could help make your travel journey easier. Your recommendation means a lot to us.

Rated 1 out of 5 stars

no need for biometrics

no need for biometrics. i feel very unsafe now that it was required to pay.

August 28, 2026
Klarna logo

Reply from Klarna

Hi Darold, thank you for sharing your concerns. We understand that biometric verification can feel uncomfortable, and we appreciate your feedback. These security measures are in place to help protect your account and ensure that only you can authorize payments. Your privacy and data security are a top priority for us. If you have any further questions about how your data is handled, feel free to reach out to our customer support team via the Klarna app chat or by phone.

Rated 1 out of 5 stars

being forced to rate

being forced to rate

August 28, 2026
Klarna logo

Reply from Klarna

Hi Jesse, thank you for your feedback. We're sorry to hear about this experience. Leaving a review should always be voluntary and we'd never want you to feel forced.

Rated 5 out of 5 stars

brilliant super useful

August 28, 2026
Klarna logo

Reply from Klarna

Thank you for your review, Kurt! Great to hear you find Klarna brilliant and super useful. Thank you for choosing Klarna!

Rated 5 out of 5 stars

nice and easy

nice and easy , conveniente

August 28, 2026
Klarna logo

Reply from Klarna

Thank you for your review, Humberto! Glad to hear you find Klarna nice, easy and convenient.

Rated 5 out of 5 stars

great experience so far...dealing with…

great experience so far...dealing with a missing item...so far so good

August 28, 2026
Klarna logo

Reply from Klarna

Thank you for your review, Felicia! We're glad to hear your experience has been great so far and hope the missing item gets resolved smoothly for you.

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