Unieuro Reviews 

I regret not to read the reviews before ordering from them , one month lost , no money , no item that I purchased. Do Not Order from them Ever !!!

Poor assistance, not friendly and pushed for a 5 euro electronic receipt which was not asked or needed without saying the additional cost. After having said that was an unethichal behaviour there was no answer

Terrible/non-existent customer service. I called the store location 15 times and they NEVER answer the telepphone. I called the main service center in Milano and thye never answer the phone, either. Shameful. This was my first and last purchase from them.

when i ordered online i chose installation and old product return. Something went wrong with the website and these additions did not register in the purchase and I did not notice. The delivery was also delayed and when item eventually arrived no installation/old product return.
I sent item back as was not happy with all the problems. 17 days later and despite chasing with emails I have not been reimbursed. Today i called and was told the return of the item was (conveniently) not updated on the system. They also cannot tell me when I will get my money back
Uniero have had 545 euro of my money for 4 weeks now. If they do that to enough people they can start to make nice profit from the bank interest!

Nice enough shop although they appear to have very little in stock. I went through half the soundbars to find they have none of them, thankfully another that wasn't on display

Plus i ordered online a coffee machine to collect and a week later still waiting to get an update. Feels like back in 1980s compared to the UK where the supply chain is so much better you usually get stuff next day.

Buy something. It breaks two weeks later. No problem! Just return it, no? Not to Unieuro.

The worst buying experience from Unieuro.it, tried multiple payment methods, simply can't pay the order.

I ordered a tv , first it took so long to deliver to the pickup place after that i got the TV and to my surprise it was broken , I opened a ticket to return it , was given a shipping label but no one ever contacted me to pick it up its been weeks now , no response or contact from anyone from Unieuro honestly Im very very disappointed by their online service and would recommend to anyone unless if they improve their overall online customer experience

Torino Porta Nuova:
It should be zero stars. 'Sales' staff (more than 2 individuals) goes out of their way to say WHY we cannot buy specific items. Last time it was a coffee machine missing one small unimportant decorative plastic part. This time it was the floor model of a 1,75 meter 10 kg room fan.
Question 1: Where are these?
Answer 1: That's the last one.
Question 2: OK. Where is the box?
Answer 2: Destroyed.
Question 3: Can there be any box? It's for a gift and needs to be wrapped.
Answer 3: No.
Question 4: Can there be a bag?
Answer 4: No.
Question 5: Can there be a discount? It had some obvious marks and transport would have been difficult. (Perhaps taxi.)
Answer 5: No.
Imagine if you will, a young girl and an old woman on crowded public transportation for about 40 minutes with a heavy awkward object (or objects) on one of these very hot days when the other people are hot and short tempered and the object perhaps getting more damaged.
In the interest of public safety, the decision was made to not subject other travelers to the sounds of falling pipes and perhaps some creative swearing or the risk of generating anger.
The one person in the store who was helpful was the cashier. She did offer a bag but her bags were made of paper and did not appear strong enough. Beyond that, the attitude of the others made us unwilling to contribute to paying their salaries by buying the product.
She offered to call the manager over but he was observed during the second conversation and appeared afraid of the sales staff.
Question 6: Can one be ordered? It will obviously be in a box.
Answer 6: No.
Question 7: How can we get this fan?
Answer 7: Order it from the Internet.
We don't see the sense of shop assistants proposing ordering from Amazon or the manufacturer but this the third time this was proposed at this shop over the last 10 years.
Decided to go to competitor and bought fan.
Will not buy washing machine from that shop/this chain.
(Question: Does sales staff buy unsold products at a discount? It seems the only possible motivation.)

----- After reading the reply from Unieuro headquarters we can only imagine that no one cares about lost profit or ties to the community. This WAS NOT an isolated attitude. 4 of 5 times in the past 5 years we were told to buy from a different company by sales staff. Usually this was in response regarding an item they didn't stock or would have had to order. 3 other times it was for something present in the store.

Are you guys exist? Is there any company called as Unieuro? What a stupid service. I called you many times regarding my order and your answer is not stable. Before you called me that you were waiting news from the currier for my order and today you literally said that you were not given it from warehouse to the currier. I am waiting for 2 weeks. What is your problem? I wanted to cancel my order and buy it again from higher price(unfortunately you do not even offer something for me), and you did not even refund it yet. Just send my current order or return it. Is it that much hard? YOU JUST HAVE ONLY ONE THING. I even created customer complaint on you but you do not reply. I wish there was another way to give you the lowest star, because even 1 star is too much high for you. I will give you the lowest comments on every social media account that I find. You are the worst company that ever exist. Just contact me and solve this problem you freaks.

Worst service ever, don't buy from unieuro in cagliari

I have never written a bad review for any company or store in my life, but based on my recent experience with my new phone, I am forced to write this type of review: it is terrible behavior from Unieuro employees.

On April 27, 2025, I purchased a Motorola Moto G84 phone from Unieuro store in Viale la Plaia, 15 in Cagliari. Unfortunately, the device had a software issue and I returned it for repair on May 10, 2025. When I returned for service, the phone was in perfect condition, with no visible scratches or damage. To collect the phone, I had to return more than 5 times to ask about the status of the repair and when I could collect it. Finally, on June 10, 2025, I returned to the store to collect the device. However, I was not allowed to check its condition before delivery by the staff. They put the screen guard and never told me that there was some scratch on the phone, wrapped it in the plastic cover and gave the phone, didn't let me check it. To my surprise and disappointment, when I got home, I noticed a clear scratch on the bottom of the phone, which was completely non-existent when I returned it for repair. I trusted the store clerk about the condition of the phone when I was returned it back, this is shameful and immoral. Then, when I came to store in the morning today, they completely denied of any fault of theirs, why would I intentionally scratch my new phone, I also have an old phone for more than 6 years, it still doesn't have a single scratch, and for a new phone, why would I intentionally scratch it? The clerk never informed me about the scratch and now they blame the customer for the intentional scratch, it was a really bad experience.

This is not proper behavior towards a foreigner customer who has a job and a residence permit, who has already lived in Cagliari for more than a year and is trying to learn the culture and language, Also if you ask something more than one time to the staff, very quickly they get irritated and always show some arrogance, such negligence, malpractices, was not expected from a reputable company. And the best part is they don't even let you lodge a formal complaint.

Please think twice before buying from unieuro.

This is my favourite shopping place 😀
Have to say, they truly nailed it with the product range. I like one-stop-shop places, and this is exactly that. Their online shopping platfomri is also good, super smooth, making it easy to find exactly what I need. The deals they offer are fantastic, and I couldn't resist snagging a few items on sale. Plus, their delivery service is top-notch; items arrived right on time and in perfect condition. Highly recommend this store for all your tech cravings!

I just had a wonderful experience and this made me write this review
their online store is incredibly user-friendly 👏 plus they have numerous physical locations throughout the country. The selection of products is extensive, and the staff in the stores are both friendly and well-informed. Whether you’re looking for the newest gadgets or seeking some advice, they really have everything you need. I highly suggest giving them a visit for all your technology requirements!

However, I’ve noticed that the quality of in-store service can be hit or miss depending on the location. At times, I’ve encountered super helpful staff who know their stuff and are ready to assist. Other times, though, it feels a bit chaotic, and it’s tough to get anyone’s attention. But on the good side the prices can’t be beaten, especially when you catch one of their sales :)

I was much impressed by the range they offer... one place for all. plus, the staff were super helpful and friendly, making my shopping experience even better. Everything I am needing was easy to find, and I walked away feeling like I got exactly what I was looking for. I highly recommend checking them out if you're in the market for electronics :)

Unieuro haded some great deals and deciding to order… but if you looking for speedy delivery, you be disappointed… they sended my parcels with a pigeon carrier 😀
I order my gadgets with excitement, only to find myself playing the waiting game for what feeling like an eternity.
Each time I check the tracking, I half-expect my package to be lounging on a beach somewhere, sipping a gin tonic 😀

AWFUL EXPERIENCE
i ordered a phone online and its been 10 days since the purchase, i still haven’t received my package. In fact they started processing my order after 7 days of the payment confirmation. I did not receive any updated emails. Do not order from this store

I ordered tv to this store in Clusone. When i unpacked tv it was not working so i delivered it to the store. Guys checked it and asked if i want refound on gift card or they can order new tv for me. So i went with getting new tv that was about to be delivered in a week. Now im waiting 2nd week and got information that instead of new tv "assistanza" took it and checking it so probably i'll be waiting another 2 weeks. Avoid this store and Unieuro as whole.

Update:
They send me broken tv, after 3 weeks they repaired it and send me again now but fixed instead of new as they were saying. So i bought broken tv for full price. Avoid unieuro in Clusone and as a whole.

No customer communication whatsoever after an online order and pass respond deadline. The rating should be zero stars :)

For all the tourist. Dont buy any product if you visit italy from the unieuro.
They literally dont know how to provide you with taxfree form. This already caused me more than 400 euro of waste. now that I came back to my country I cannot do anything. They dont wven have simple single support for these issues.