Marlows Diamonds Reviews 

3,087
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff members for providing expert advice, ensuring that every visit feels personalized, comfortable, and truly special. Consumers consistently highlight the outstanding customer service, noting tailored attention, helpful guidance, and prompt assistance with ring sizing and maintenance. People also deeply appreciate the stunning selection of bespoke jewellery and high-quality diamonds, which transform milestone moments into unforgettable memories. Buyers regularly mention the remarkably smooth and straightforward purchasing journey, noting that the dedicated team always goes above and beyond to deliver reliable, long-lasting aftercare support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when choosing rings and... See more

Service

Customers consistently report positive experiences with service, highlighting professional and helpful staff... See more

Product

People report high satisfaction with the product and bespoke jewellery choices, noting that the quality of... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came to Marlow’s on a recommendation from a friend and it was absolutely the right thing to do. Kay was brilliant. Happy to explain everything so I clearly understand the choices being made with no... See more

Rated 5 out of 5 stars

We met Sandeep when we choose my engagement and wedding ring ...we have returned to have matching necklace and earings ...fabulous service designed just what I wanted...looking forward to wearing the... See more

Rated 5 out of 5 stars

I went to Marlow’s today and saw lovely Carmen we had our rings cleaned promptly great service as usual we were so glad Carmen was at work she’s great. We only go to buy when Carmen is there as she is... See more

Rated 5 out of 5 stars

I was so happy with my experience when my partner purchased my diamond ring from Marlows that I brought my daughter and she also purchased a diamond ring. The service is professional and I have just... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading luxury certified diamond specialists. With over 150 years of combined staff experience under one roof, rest assured the adivse customers get will be practical and honest. Our reach of customers extend to diamond and jewellery investors, dealers, wholesalers and consumers across the UK, Middle East and Europe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,087)

291 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a lovely experience at Marlow’s

I had a lovely experience at Marlow’s, and I’d especially like to thank Sarah for all her help in choosing my engagement and wedding rings. She was incredibly friendly, patient and helpful, and made the whole process feel so easy and enjoyable.

Sarah was always happy to give advice and made sure I felt confident with my choices. I’m absolutely in love with both rings and couldn’t be happier with them. Thank you so much, Sarah, for making such a special purchase even more memorable! ❤️

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Always a pleasurable experience when we come in. Was served by Sandeep and he was very helpful in making the right choice.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!

We’ve been coming to Marlows for years and always have amazing service and quality. Particularly Sandeep, who is brilliant. Highly recommended!

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

This was my first visit to Marlows

This was my first visit to Marlows. We was seen by Marianne who gave us an exceptional experience. We came to view our wedding bands and came away with our purchase which we are both incredibly pleased with.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Marlows Magic.

I was so happy with my experience when my partner purchased my diamond ring from Marlows that I brought my daughter and she also purchased a diamond ring.
The service is professional and I have just visited for my ring to have a service. Kym made me feel valued and that my custom was greatly appreciated. They happily serviced my ring and I will hopefully make another purchase soon. Thank you 😊

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Look for Sara

Sara is very helpful, and she really helped us to upgrade the ring, if any of my besties asking me where to get the rings they will be the only choice I am giving.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Diamond ring purchase

Visited Marlows on recommendation from a friend and wasn't disappointed. All the staff were friendly and extremely helpful and knowledgeable. With special thanks to Alison who was so helpful. I'm now the proud owner of a beautiful diamond ring.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I came in for a stone replacement and Sandeep at Marlows was able to accommodate us and polish my engagement and wedding band at the same time.

Highly recommend!

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

We met Sandeep when we choose my…

We met Sandeep when we choose my engagement and wedding ring ...we have returned to have matching necklace and earings ...fabulous service designed just what I wanted...looking forward to wearing the full set of my wedding day ....recommended ...excellent service

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer Sevice

Went in with a rough idea of what I wanted, but not too sure. Sara was super helpful, made me feel very comfortable in the shop, showing me lots of different options for my budget. Without a doubt the best shop in the jewellery quarter, with the most friendly and helpful staff.

August 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look