Excellent service all round. Initially ordered a size I thought was correct for me but turned out a little small. I asked in an email about the actual measured difference for the next size up and the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best price on the internet by far. ECCO offroad sandals. Arrived in arround 5 days. Bought the wrong size (I should have checked the sole of my old pair). I could have bought a return label for £... See more
Company replied
Helen sandals from Mephisto are a favourite of mine, having had 6 or 7 pairs in the past. A local shoe store close to my home closed its door for the final time earlier this year, so I turned to Mast... See more
Company replied
The trainers that I bought were advertised s being orthopaedic And had been greatly reduced in price I have server arthritis and plantar fasciitis in my left ankle and was looking for good qualit... See more
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Company details
Written by the company
We began trading in 1982, and now have a high street store Trowbridge. This online store first opened in 2006 and offers the same genuine, top branded footwear found in our stores, at competitive prices. This site is produced in-house to keep it fully up to date and to display new ranges as soon as they become available.
Mastershoe Details
Written by the company
- 30 Day Money-Back Guarantee
- Returned item must be in 'as-received' condition (i.e. unworn) with the original box and swing tags, labels etc. We do not operate a free returns service for correctly supplied, unwanted goods.
- Free UK Delivery
- We use a Royal Mail tracked service for all UK orders and takes 2-3 business days.
- Next Day Delivery
- We offer a Next Day service on all items for delivery within the UK. Orders must be placed before 3pm. A charge of £7.99 covers 1 or 2 pairs.
- Paypal , Apple Pay, Google Pay and all Major Credit/Debit Cards Accepted
- We accept Paypal and all Credit/Debit cards (including AMEX). Apple Pay and Google Pay
- Security Checks and Encryption
- We use a payment gateway and 3D secure to ensure orders are legitimate and to better protect our customers from fraud. We use a 256bit SSL certificate to encrypt all sensitive information.
Our Response Time Guarantee
Real humans, fast replies.. because waiting is frustrating.
At Mastershoe, we take pride in giving you real, human help, quickly! That’s why we guarantee that every message, will be answered by our UK-based team within one working day (and usually much faster).
No bots, no long waits. Just fast, friendly help from people who care!
Contact info
Meadows Works, BA14 8BR, Trowbridge, United Kingdom
- 02030 077865
- support@mastershoe.co.uk
- www.mastershoe.co.uk
4.9
Excellent
22K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Would recommend
Excellent trainers at a very competitive price, well packaged and delivered quickly. Thank you Mastershoe.
September 1, 2026
Excellent service, great price
The shoes I purchased were a really competitive price. They arrived as predicted and were exactly what I was looking for.
September 1, 2026
Good price and great service
September 1, 2026
Reply from Mastershoe
Thank you for your review. Great to hear the sandals are comfortable and felt like good value too.
Kind Regards,
Mastershoe
Easy ordering we paid for next day…
Easy ordering we paid for next day delivery but it didn’t happen.
Full postage refund after an email very impressed
August 28, 2026
Reply from Mastershoe
Thank you for your review. Really sorry the next day delivery didn’t arrive as it should have, but it’s good to hear the postage refund was sorted quickly after you got in touch.
Kind Regards,
Mastershoe
Perfect K Swiss tennis shoes
Perfect K Swiss tennis shoes. This is the 3rd pair I have bought from this company and I can’t fault them, especially as the carrier is the Royal Mail, so it always arrives with my postman !
August 27, 2026
Reply from Mastershoe
Thanks for coming back to us again. Three pairs says a lot, and it’s great to hear the K Swiss tennis shoes have worked so well for you!
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Great to hear the price and service have been spot on again :)
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks for your review. Fabulous boots and fabulous service, we couldn’t ask for much better feedback than that.
Kind Regards,
Mastershoe
Excellent service all round
Excellent service all round. Initially ordered a size I thought was correct for me but turned out a little small. I asked in an email about the actual measured difference for the next size up and the information was provided within a few hours. Dispatch of both pairs was very quick and the return and refund procedure of the pair not required was simple and efficient. Would definitely use this store again.
September 8, 2026
Reply from Mastershoe
Thank you for such a thoughtful review. It’s great to hear our team were able to help with the sizing information so quickly, and that both dispatch and the return process were straightforward. We look forward to receiving your next order.
Kind Regards,
Mastershoe
Having ordered boots from you…
Having ordered boots from you before,yor service is always promt and excellent.
August 24, 2026
Reply from Mastershoe
Thank you for coming back to us again. It’s lovely to hear the service has been prompt and reliable each time you’ve ordered.
Kind Regards,
Mastershoe
Quick delivery and unfortunately had to…
Quick delivery and unfortunately had to return as shoes didn’t quite fit. Returns easy and refund was very prompt
August 25, 2026
Reply from Mastershoe
Thank you for your review. Sorry the shoes weren’t quite the right fit, but it’s good to hear delivery was quick and the return and refund were handled smoothly.
Kind Regards,
Mastershoe
Great service
No problems, got a really good price on some Hoka trainers. They arrived in good time and in excellent condition. Would definitely order again.
July 22, 2026
Reply from Mastershoe
Thank you for your review. Sounds like the Hoka trainers were a great find!
We look forward to receiving your next order.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for the recommendation. Great prices and fast delivery is wonderful feedback to receive.
Kind Regards,
Mastershoe
excellent service and price
August 21, 2026
Reply from Mastershoe
Thank you for your review. Great to hear the service and price both hit the mark.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Good service at a competitive price is always nice to hear.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks for your review. Great to hear the tennis shoes arrived quickly and were a great price!
Kind Regards,
Mastershoe
Very happy with my purchase!
Best price for these walking shoes that I could find anywhere online plus free delivery too. Very happy with my purchase!
August 19, 2026
Reply from Mastershoe
Thanks for your review. Finding the walking shoes at the best price online, with free delivery too, sounds like a cracking result :D
Great to hear you’re so happy with them!
Kind Regards,
Mastershoe
Really quick delivery and good updates…
Really quick delivery and good updates , definitely use again
August 17, 2026
Reply from Mastershoe
Thank you for your review. Quick delivery and clear updates make the whole order feel easier, so it’s great to hear both worked well. We look forward to receiving your next order.
Kind Regards,
Mastershoe
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