Media Markt Deutschland Reviews 

We were looking for a laptop and the best prices were at MediaMarkt. My daughter went in physically to one of the shops and got excellent advice from a customer service guy and then I was able to search online for comparisons. When we bought the laptop it was very easy. Went in store and picked up the last laptop (it was on sale). The service guy tried to sell us some extras but we didnt feel like it was a really hard sell.It was ok to say no.
Overall would recommend!

I bought Nintendo switch 2 with etc stuffes and I want them to put just the screen protector on that and contact the hotline and the holtline said will send them mail to put for u for free bcz I ordered over 600 euro
But the just lie and there all scammers was last time in my life to order something from like this bullshit company are employer are lier

Written in my opinions

I went to MediaMarkt in Tuebingen specifically to obtain a repair cost estimate for my HP laptop, because my liability insurance requires this document to process my claim.

I was informed that MediaMarkt does not provide this service for this HP laptop and that they could not inspect the laptop or provide a repair cost estimate.

This was surprising to me, as the majority of the laptops displayed in the MediaMarkt store were HP laptops.

media markt does not say anywhere you cannot buy google play card with a mediamarkt coupon, it lets you know in very small letters at the end when you want to check out you cannot do this and tells you to visit a store,wich i did only to get denied at the counter, i got a €50 coupon wich i do not wanna spend at mediamarkt at all since these @$$es stole €50 from me and is forcing me to use this money in their store no way of changing it back to so i might be able to still get what i WANT since it was a PRESENT for my BIRTHDAY, but no what did i expect, thanks media markt for this amazing birthday present and since i was unable to change this back i got a overpriced charging cable wich dont even function the way it should and your power bank is absolute trash worse experiance ever buying a power bank of 35 euro only to be outshined by a powerbank 10 yearss old holding only a quarter of the power but charging 4x faster thanks for the amazing birthday mediamarkt!!! im so happy i decided to do it this way but birthday ever (no present is better than letting yourzelf get scammed because you think stores can still be there for you ) i will never ever ever return to any mediamarkt store ..!..

I bought a fridge online last week. I had the chance to choose my slot for delivery, so I chose yesterday (10/08/26) between 14:00 and 20:00 h (and I took the day off work to be at home to receive it). This slot was confirmed and I received a link to follow the delivery in real time. The link worked until 15:05 (the exact moment when it announced delivery would happen), then stopped, and told me the order could no longer be found. I have no further updates. I called customer service, and they said I would get a new link to schedule the delivery again; instead of that, I got an email saying again the fridge was coming yesterday. It obviously did not. I sent a message to customer service with all the detailed information asking for updates on the whereabouts and delivery date of my fridge; what I received in response was a standard email saying that when my purchase were ready to be shipped I would receive an email with a link to choose my delivery slot. 24 hours after my expected delivery time, I still have no information. A second message to customer service has not been responded. It's like groundhog day, but with a paid fridge AWOL. This is simply ridiculous. Worst service ever.

Update on 12/08/2026: after not receiving any news from MediaMarkt, despite having sent three emails to customer service (and, let's not forget: the delivery was unilaterally cancelled without warning or follow-up information of any kind), I called again -- twice to get someone on the line. Now I have my delivery rescheduled -- for next week. So I will have to take another day off work and wait one week longer than agreed to get the fridge. Will they show up this time? What a cliffhanger.

Great support in choosing the best product, great prices too

Text:
When my washing machine was delivered
(Order No. 321456924_1 / Delivery Note ME 6
211205165.000), the technician refused to connect it because the thread was too short. The technician on site explicitly assured me that I simply needed to buy a tap extension and that MediaMarkt would then arrange a follow-up appointment free of charge.
I bought the spare part immediately. Instead of a follow-up appointment, I received a flat refusal via email, and the money for the service is simply being withheld! This is misleading to the customer. I demand a free follow-up appointment or a refund of the service fee!

Good service, it was busy so we had to wait some time but the service was fine

Wide rang of products with great customer support.
Great Customer assistance.

Update from my post!
Yesterday I received an email from them, that they have reviewed my refund case. I can personally visit the store to get my refund.
Context: We personally bought the item in MediaMarkt store. Delivery was on time unfortunately our electric meter cannot carry the stove power, so we have to return the stove ( Returning of product I suggest personally let the MediaMarkt Team handle it. On the scheduled day that they will take the product or item ask for a document as proof that they have taken the item or product)

Anyway, it took a lot of customer services talk and finally I decided to email the MediaMarkt in our place. Even this take so much time, upon reviewing my concern they have an immediate action and solution.

From countless refund tickets to finally MONEY REFUNDED!

KEEP YOUR RECEIPTS
GET A PROOF THAT ITEM WAS TAKEN BY THEIR LOGISTICS.
KEEP ASKING FOR UPDATES.

My experience was very bad, I had to wait for a long time to buy the phone because the staff of Media Market is not helpful at all, I told a staff member that I want to buy this phone, then she said that I sell only Samsung products… I said okay, then I started looking for another salesman but I was not able to find anyone quickly, even when I found one he ignored me, but when I tried to talk to him again he asked me to wait for 2 minutes, after making me wait for 2 minutes he started showing the product to the customer who came after me, that guy's name was probably Kevin. Finally I went to a freenet counter and that guy helped me, I thank this guy a lot, but the salesman of Media Market are not helpful at all.

Great Staff Worker's at MM

Alles ohne Probleme

Good staff, good service, good advice perhaps more smile on face it could bring to the client a best satisfaction.
The exception is the girl whom receive us (for our withdrawing) She was PERFECT and PROFESSIONAL

Two times rejected my order without any reason, blocked my money for few days due to refund. Terrible seller, would never recomend.

Super gut, Nette teams

I had a very good shopping experience with MediaMarkt. The ordering process was easy, the product arrived in good condition, and everything worked as expected. I am satisfied with the service.

I placed an order with store pickup because the item was advertised as being available for collection today. I specifically chose this option because I needed the item today.
The entire day has now passed, and it is almost 8:00 PM. I have not received a pickup confirmation, any update on the status of my order, or a response from customer service.
I contacted customer service multiple times throughout the day and sent several messages asking for clarification. Despite this, I received no reply whatsoever. What is most frustrating is not even the delay itself, but the complete lack of communication. If there is a problem with the order, customers should at least be informed.
Advertising a specific pickup day and then providing neither the product nor any information about the order status is unacceptable. Based on this experience, I cannot recommend ordering from MediaMarkt if you are relying on the stated pickup date.
I hope MediaMarkt Leipzig will review this case and improve both its communication and customer service processes.

Update:
Since posting this review, the situation has become even more disappointing. After spending the entire advertised pickup day waiting for a collection confirmation that never arrived, I finally received an email at around 10:00 PM informing me that the item had only just been dispatched and would likely arrive in 1–2 days.
This means the item was not even send yet, so it could be available for pickup on the day Media Markt announced.

What is particularly frustrating is that I contacted customer service multiple times and sent three separate messages requesting clarification, yet received no response. Instead of addressing the issue, MediaMarkt's public response to this review asks me to send yet another email and repeat all the information I have already provided.

As a customer, I should not have to repeatedly chase updates and resend the same complaint through different channels. Delays can happen, but poor communication and the lack of accountability are what have made this experience so disappointing.

Update (25.06, 09:00), I still do not know when my order will actually be available for collection. I have contacted customer service multiple times: sent three separate messages regarding this issue. Despite this, I still have not received a clear explanation, an apology, or a confirmed pickup date.

What should have been a simple order has now become a matter that has required repeated follow-up over four days. The most frustrating aspect is no longer the delay itself, but the lack of communication and transparency.

Final update (26.06):
I finally received the pickup confirmation today, two days after the originally advertised collection date.
Unfortunately, during those two days I never received an explanation, an apology, or any proactive communication about the delay. Despite contacting customer service multiple times, I was never given a clear update on when my order would actually be available.
The pickup itself was quick and convenient. The store was easy to reach, collection took only a few minutes, and that part of the experience was handled efficiently.
What left a disappointing final impression, however, was that during collection I was immediately offered a three-year extended warranty for the product, yet no one acknowledged the delay or apologized for the inconvenience. After four days of having to repeatedly seek information about my order, a simple explanation or apology would have been appreciated far more than an additional sales offer.
The pickup process itself was good, but the overall experience was overshadowed by the missed pickup date, the lack of communication, and the absence of any accountability for the delay.