Merlin Cycles Ltd Reviews 

80,732
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,420 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally competitive prices, remarkably fast delivery services, and the wide range of reliable bike parts available. People often mention that online ordering is simple and straightforward, while customer support representatives are always very helpful and knowledgeable. However, some customers also noted unexpected extra charges and high fees for international shipping and customs duties. A few other people experienced occasional delivery delays or received incorrect items that required returning to the store. Despite these specific issues, consumers remain very satisfied with the overall shopping experience and product quality.

What people talk about most

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great bargains across a... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast shipping speeds,... See more

Product

Clients share positive opinions on product quality, noting that items arrive promptly and match descriptions.... See more

Service

Customers had positive experiences with service, often highlighting prompt delivery and helpful, polite... See more

Order

Consumers find ordering to be a smooth and straightforward experience overall. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ZIPP 202 NSW wheel set. Quick delivery, great service. Super light (actual weight slightly less than Zipp advertise at 1083g inc tape and valves)climbing/ general purpose wheels. Much stiffer than I... See more

Rated 5 out of 5 stars

I'm in Australia, so quite literally on the other side of the planet. That said, the price of the Fox shock and crankset I purchased, the speed of delivery, and the communication from Merlin were al... See more

Rated 5 out of 5 stars

Purchased several items, all items were in stock and well priced. Ordering is simple and straightforward, goods were despatched quickly and I was able to collect from a local store; which saved having... See more

Rated 5 out of 5 stars

Bought a Castelli long sleeved thermal base layer size L, I'm 6'1" 70kg and it's a snug fit but stretches easily so it's the right size for me, soft fabric and warm for cold temperatures.


Company details

  1. Bike Accessories Store
  2. Bicycle Store

Information provided by various external sources

Merlin Cycles is one of the UK's leading internet bike shops. Established in 1993 and always specialising in the mail order of all the leading brands of cycling equipment. Road cyclist, mountain bikers, tourist and commuters are all catered for at merlincycles.com

merlincycles.com Details

Written by the company

Customer Service
We pride ourselves on customer service, unlike some online retailers we have a team of experienced staff ready to take you telephone call during office hours. You can also email us 24/7 and we guarantee a rapid reply.
Delivery and returns
We offer free UK shipping on over 90% of our product range. We also offer free worldwide shipping to Europe, USA, Australia and Japan plus many other destinations. 99% of orders recieved before 2.30pm are shipped the same day by 1st class post or courier. We offer a no quibble 30 day returns policy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

81K reviews

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4.7

All reviews

(80,732)

2,260 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Purchased lezyne light. Switch was faulty asked for a refund they send the light back to me saying it was on "sports mode".
Clearly not tried it as still faulty.
As it was less than 30 days old I requested a found that is what I should have had. Not a fob off.
Light still faulty.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

A Good Bike Retailer

Merlin often have what I'm looking for, usually at very good prices. Delivery is very good too. On the rare occasion I've had to return something, the process was pretty simple too.

July 27, 2026
Rated 4 out of 5 stars

Some good prices

Got a cycling computer at a great price but their subsequent 'member discount' offers are few and far between and after a month wait.

Always shop around for the best deal. Merlin were the ones for me, but only in yhis one instance...

July 20, 2026

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