When Royal Mail hadn't delivered our updated the tracking details for days, Moonpig were really quick to refund and offered a refund or to resend the order for free. It was dispatched on the same day... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Following receiving a very poor quality bouquet (crushed and half dead flowers) for my wife’s birthday, I left an honest 2 star review. The Moonpig Customer Service team were quick to respond to re... See more
Big thank you to Moonpig. Dads 90 bday was not delivered to him at a care home because of ‘incomplete address’ address was fine but perhaps label got damaged. Contacted Moonpig. Reprinted & delivered... See more
Company replied
Made a personalised photo card. Software easy to follow and edit. Only thing about the delivery - and this isn't diwn to Moonpig. The A4 card was slightly bent ( not creased ) when pushed through ou... See more
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.3
Excellent
583K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I like Moonpig
I like Moonpig as it's usually an easy way to get better cards and get them a lot quicker.
February 12, 2026
Moonpig is just perfect for me
Moonpig is just perfect for me. Not really much more to say.
August 13, 2026
Easy to find the card I wanted
Easy to find the card I wanted - fast and prompt delivery.
August 14, 2026
Site easy to navigate
Site easy to navigate. Personalise my cards with photos & stickers which was very easy to navigate. Good choice of additional items to be sent with card if required. Always use Moonpig for individual cards
relating to birthdays, anniversaries or Christmas. Delivery service excellent . Would highly recommend.
August 14, 2026
Quick process to choose the right card…
Quick process to choose the right card and select extras
August 14, 2026
After reading my review on trust pilot
After reading my review on trust pilot, Nicola from Moonpig contacted me and has issued me a refund for the late card which was not excepted at all. Thanks ☺️
August 15, 2026
Unprompted review
Moonpig Replacement for lost card.
Moonpig, replaced my card,without any extra cost to me. It arrived the next day.
Excellent service. Thank you
Maureen Ward
August 8, 2026
Unprompted review
Quick and easy to add images to card…
Quick and easy to add images to card and the post arrived the next day as promised !
August 13, 2026
Very easy to use your website and…
Very easy to use your website and delivered on time.
August 13, 2026
Good service
August 14, 2026
Such an easy process to personalise your cards
Such an easy process to personalise your cards. A great choice of cards plus extra gifts :)
August 14, 2026
Great and easy to do … it walked me…
Great and easy to do … it walked me through the entire thing step by step
August 14, 2026
Easy to personalise card
Easy to personalise card. Chosen next day delivery which arrived as planned.
August 14, 2026
Great delivery…website easy to use as…
Great delivery…website easy to use as someone who is a very basic user …
August 11, 2026
Quick & easy, both to create and receive
Quick & easy for creating personalised cards. Received next day, looks great!
The only critique is the number of texts and emails sent from Moonpig. Too many notifications, over 24 hours, when the person it for is sitting right beside me. Not ideal or necessary.
August 14, 2026
Great selection
Great selection, easy ordering and personalisation. On time deliveries.
August 13, 2026
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