Had delivery of a new Morphy Richard's steam iron - water tank was leaking from the start. Found the communication a bit frustrating as I had to do video's, photos etc of the item . Having done all t... See more
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Review summary
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Reviews shaping this summary
Kettle switch failed exactly two tears to the day of a two year guarantee. After sending through no end of photos and proof of purchase/warranty as requested, Morphy Richards claim that the faulty swi... See more
Company replied
I contacted Morphy Richards customer service on 6th June regarding kettle not switching off. They replied 10th June and by 13th I have received a new kettle. The kettle was within 2 year warrant, I s... See more
Company replied
I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process w... See more
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Company details
Written by the company
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Contact info
, , , United Kingdom
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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I purchased the same Steam Elite Plus…
I purchased the same Steam Elite Plus Generator 2400watt as my previous one which had given excellent service. Very pleased with communications over this - fast, efficient, helpful, respectful service.............
Happy customer; can highly recommend Morphy Richard's products.
August 7, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted you chose another Steam Elite Plus after being so pleased with your previous one, and that you received the same positive experience from our team. We really appreciate your recommendation and continued loyalty to Morphy Richards 😊.
Excellent Customer Service
I contacted Morphy Richards customer service yesterday regarding my coffee machine that had sadly broken after only 8 months. The customer service was brilliant: really clear communication, so polite and professional and I had an initial response back the same day. By this morning it’s resolved and a new one is on its way to me. I never write reviews but when you receive excellent customer service it should be shouted out. Thank you Jessica for sorting my issue x
August 19, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for your fantastic 5-star review 😀. We're sorry your coffee machine developed a fault, but we're delighted Jessica was able to get everything resolved so quickly and make the process straightforward for you. We'll be sure to pass your lovely comments on to Jessica. Thank you for choosing Morphy Richards 😊.
Prompt and helpful response to my query…
Prompt and helpful response to my query from a human rather than a bot. Great customer service. Enjoying the product too. Flexi Freeze 1L Rechargeable Travel & Desk Top Mini Personal Air Cooler
August 14, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted you received a quick and helpful response from our team and, most importantly, that you're enjoying your FlexiFreeze Air Cooler too! Thank you for choosing Morphy Richards 😊.
Absolutely amazing service
Absolutely amazing service. My iron packed in so contacted Morphy Richards and in all honesty the service was amazing. The response was instant and the matter was resolved in a day with a replacement on the way. Would definitely recommend Morphy Richard. Thank you
August 18, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your amazing 5-star review 😀 We're sorry your iron developed a fault, but we're delighted we could get everything resolved so quickly and arrange a replacement for you. We really appreciate your recommendation and kind words. Thank you for choosing Morphy Richards 😊.
I was hugely impressed by the speed of…
I was hugely impressed by the speed of response and by the helpfulness of the Customer Service.
The problem was resolved quickly and very satisfactorily.
I am very grateful for such excellent service - rare nowadays.
August 19, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted to hear your issue was resolved quickly and that you were so pleased with the support you received. Your kind words mean a lot to our team. Thank you for choosing Morphy Richards 😊.
I’m really pleased with the customer…
I’m really pleased with the customer service I received from Morphy Richards. Jessica was very helpful, polite and professional throughout the process. She listened to the issue, requested the relevant information and was quick to arrange a replacement appliance.
The whole process was straightforward and handled efficiently, and I was kept informed along the way. It’s refreshing to receive such helpful and responsive customer service.
Thank you to Jessica and the Morphy Richards team for resolving my issue so quickly. Excellent service.
August 18, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful 5-star review 🤩 We're delighted to hear Jessica made the process so straightforward and kept you informed throughout. We'll be sure to pass your lovely feedback on to Jessica. Thank you for choosing Morphy Richards 😀.
Had a problem with my Steam Iron made a…
Had a problem with my Steam Iron made a claim under my extended warranty, filled in one form sent a few photos and it was replaced. A complete efficient and hassle free process.
August 11, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😊 We're delighted to hear your warranty claim was handled quickly and that you found the replacement process straightforward and hassle-free. Thank you for choosing Morphy Richards 😀.
Great product, incredible customer service.
I bought an air cooler during the heatwave and when it arrived, there were some parts of the instructions I struggled with so emailed the customer service team via the contact form on the website. The team got back to me within 24 hours answering each of my questions, along with photos and diagrams to help explain. They also forwarded my comments to the technical team in case the instruction manual can be improved as a result of my feedback. The support from the team resolved all our issues and the cooler has saved us during the heatwave (it's a FlexiFreeze 7L air cooler), and I would buy from Morphy Richards again knowing how helpful their customer service team are.
July 2, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 🤩 We're delighted our team could answer your questions and get you up and running with your FlexiFreeze Air Cooler. We really appreciate your feedback on the instructions too, as this helps us continue to improve the experience for our customers. It's great to hear the cooler has served you well during the heatwave, and we truly appreciate your recommendation. Thanks again for choosing Morphy Richards 😀.
will not fairly reply to the said…
will not fairly reply to the said omissions .
WHAT IS THE DIFFERENCE BETWEEN YOUR GLASS AND PLASTIC KETTLES IN RESPECT OF OMISSIONS GIVEN YOUR GLASS ONES ARE MADE FROM Borosilicate glass.
August 16, 2026
Unprompted review
The mini oven does not cook food…
The mini oven does not cook food properly has caused so many arguments because food is not cooked o n max spin for over an hour even a small chicken bearly browns after an hour plus I'm throwing mine out as rubbish because that what it is! Maybe it works after 2 hours cooking or more not practical for the real world 🤔
August 16, 2026
Unprompted review
Reply from Morphy Richards UK
We’re sorry to hear you’ve experienced problems with your mini oven and understand how frustrating it must be when food isn’t cooking as expected.
Unfortunately, we’re unable to identify the specific product or locate any previous contact with our Customer Service team from the information provided in this review. We’d really like the opportunity to understand what’s happening and investigate whether there may be an issue with the appliance or its settings.
If you’re able to contact our Customer Service team with the model details and some further information about the issue, we’ll be happy to look into this and advise you on the next steps. We’d much rather have the opportunity to help resolve the problem than see you left feeling that the appliance is unusable.
The suction on this hoover is so…
The suction on this hoover is so incredibly terrible that it makes more dirt than actually cleaning
August 15, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to leave a review. We’re sorry to hear you’re unhappy with the suction of your hoover.
Unfortunately, the limited information provided means we’re unable to identify which model you have or locate any previous contact with our Customer Service team. We’d always encourage customers to contact us directly when they experience an issue, as we can often offer troubleshooting advice that may resolve the problem quickly.
We’d be very happy to look into this for you, so please get in touch with our Customer Service team with your product details and a little more information about the issue. We can then investigate what may be causing the poor suction and advise on the best solution.
The customer service was efficient
The customer service was efficient and sorted my query quickly and positively.
I love my Morphy Richard items and cannot wait to receive my ordered microwave items from them
August 14, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your lovely 5-star review 😀 We're delighted our team could resolve your query quickly and positively. It's wonderful to hear how much you enjoy your Morphy Richards products, and we hope you're just as pleased with your new microwave items when they arrive! Thank you for choosing Morphy Richards 😊.
Problem was promptly solved
The filter on my kettle developed a hole in it and came away from the kettle. It was just out of the standard guarantee but I had registered it online and got a free extended guarantee directly with Morphy Richards. I contacted them and within a few days I received a new filter which enabled me to continue using my kettle.
I was very impressed with the excellent standard of customer service that I received from Millie at Morphy Richards.
It is definitely worth taking a few minutes to register your product online to receive the extended guarantee.
August 6, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted Millie was able to help and arrange a replacement filter quickly, allowing you to continue using your kettle. It's great to hear you found the extended guarantee valuable too. We'll be sure to pass your kind feedback on to Millie. Thank you for choosing Morphy Richards 😊.
A brand I trust
I have bought several appliances from Morphy Richards recently. It is a brand I trust. The delivery was swift. I am very pleased with all the appliances I have purchased. They are well-designed and robust.
May 4, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful 5-star review 😀 We're delighted to hear you've been so pleased with your Morphy Richards appliances and that you consider us a brand you can trust. It's great to know you're happy with the quality, design and speedy delivery. Thanks for choosing Morphy Richards 😊.
Morphy Richards Guarantee.
We purchased a kettle on the 2nd November 2025 the kettle was guaranteed for 3years made contact with company on the 5th August 2026 telling them that the kettle would not turn we checked every thing they told use to try and remedy the problem but it still doesn't work .
We were told to wait 3 working days for them to respond it is now the 12th of August and they still have not come to any conclusion so I am warning anyone intending to buy such item to realise that the guarantee is not worth the paper it is written on.
August 5, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your review. I’m sorry that you have been disappointed with your experience, and I appreciate that you wanted a resolution to the issue with your kettle.
I would, however, like to clarify the timeline, as we have responded to each of your enquiries and the information in the review does not fully reflect the correspondence between us.
You first contacted us on 5 August 2026 to report that your kettle would not switch on. We responded with troubleshooting advice, including checking the 13-amp fuse and trying the kettle in another socket. When you confirmed that the issue remained, we explained that, as the kettle was purchased from Amazon in November 2025 and was still within its first 12 months, Amazon, as the retailer, is responsible for the warranty claim during this period. We therefore advised you to contact Amazon to arrange the appropriate resolution.
You subsequently contacted us again, and these messages were also responded to. Your most recent message was answered today, 12 August, with the same information and clarification regarding the warranty process.
We are therefore sorry that you feel you were left waiting for a conclusion, but we have not been withholding a decision or leaving your enquiry unanswered. The appropriate next step has been provided to you, which is to contact Amazon directly regarding the warranty claim.
We understand that this may not have been the outcome you were expecting from Morphy Richards, but we hope this clarifies why we directed you back to the retailer.
Had a problem and Morphy Richards…
Had a problem and Morphy Richards Customer Service were super helpful and resolved it straight away. Five stars.
August 11, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀 We're delighted our Customer Service team could resolve your issue so quickly and that you were happy with the service you received. Thank you for choosing Morphy Richards 😊.
Elite steam generator.
Company met their obligation and supplied a replacement after a year's use when it stopped working,took a few e-mails but got there hoping replacement lasts longer.
August 4, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your review 😀 We're pleased we were able to arrange a replacement for you and hope your new steam generator gives you many years of reliable service. Thank you for choosing Morphy Richards, and we appreciate your patience throughout the process 😊.
Steam generator stopped producing steam.
I had to contact customer service as my steam generator stopped producing steam. The process you had to go through was a bit frustrating but understandable. The team were very polite and helpful. My problem was dealt with quickly and efficiently with a replacement iron which was much appreciated.
August 10, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your 5-star review 😀 We're sorry the process was a little frustrating, but we're pleased our team were able to resolve the issue quickly and arrange a replacement for you. We really appreciate your understanding and kind comments about our team. Thank you for choosing Morphy Richards 😊.
Excellent Customer Service
On one side of our toaster the return 'springs' stopped working on it's second use.
I contacted Customer Services and included a video of the toaster not working.
The response was first class.
Within a couple of hours I received a reply confirming that I didn't need to return the faulty one, and that the replacement will be with me within 3 working days.
I have also received an email from the courier to confirm that's it is on its way.
Thank you for the excellent, and very prompt response.
August 7, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review🤩. We're sorry your toaster developed a fault, but we're delighted we could make the replacement process quick and hassle-free. It's great to hear you were pleased with the speed of our response and communication throughout. Thank you for choosing Morphy Richards 😀.
Good customer service
Great support when I asked for a discount to be applied retrospectively (albeit immediately after I hit the 'send' button). Thanks Ben & others 👏
August 7, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your lovely 5-star review 😀 We're delighted the team were able to help with your discount and get everything sorted so quickly. We'll be sure to pass your kind words on to the team. Thank you for choosing Morphy Richards 😊.
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