Please accept my apologies for late review this was due to a hospital attendance. From my initial order through payment this was easy an uncomplicated. I have got to say the item was excellent val... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
MUSIC STORE supplied me with a newly introduced Mesa Boogie Subway Bass DI Preamp while other retailers were still waiting to get it in stock. MS accepted the order before the item was available and t... See more
Not great. It took them multiple days to send me an email asking to confirm delivery to a different address than the one of my business. Then they sent it to the business address anyway ! I waited ove... See more
Quick delivery, very nich piano chair. If there had been instructions added to the box, it would have saved time and frustration in putting it together.
Company details
About MUSIC STORE professional
Written by the company
Lowest Prices
We check 140,000+ prices every single day from all of our main competitors. We’re so confident that our price is the lowest available that if you find anything cheaper, we’ll be happy to check and advise if we can match the lower price.
3 Year Warranty
In addition to the manufacturer’s standard warranty period, we guarantee that all products will be free from manufacturing defects for three years from the date of purchase.
Dedicated Customer Service
As a leading music technology specialist, we can offer help and advice through dedicated teams based at our UK office and central store in Cologne.
We strive to provide you with the best possible delivery service throughout the UK, mainland Europe and the rest of the world. We also offer FREE UK DELIVERY on all standard orders over £150.
Contact UK
Chesham House, Chesham Close
Romford
United Kingdom
RM7 7PJ
Contact info
Istanbulstr. 22-26, 51103 , Köln, Germany
- +49 221 8884 0
- export@musicstore.com
- www.musicstore.com
4.6
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered Mpc live 2 and it came from…
I ordered Mpc live 2 and it came from Sweden. Parcel was delivered in 1.5 days. Amazing service, well packed and secured item.
Thank you for amazing service!
September 4, 2026
Quick delivery
Quick delivery, very nich piano chair. If there had been instructions added to the box, it would have saved time and frustration in putting it together.
September 3, 2026
Great service quick shipping highly…
Great service quick shipping highly recommended will be seeing you again soon !
Thanks a lot
All the best
September 5, 2026
Not great
Not great. It took them multiple days to send me an email asking to confirm delivery to a different address than the one of my business. Then they sent it to the business address anyway ! I waited over 2 weeks for the delivery AND it arrived at the wrong place alltogether.
September 5, 2026
DW performance snare 14x6,5.
My snare were delivered sooner than i expected. Good and solid package and the snare looks great. Good job Music Store.
Price wise this snare was cheaper than the other stores
September 7, 2026
I ordered a XDJ-Az on the 6th or August…
I ordered a XDJ-Az on the 6th or August and it arrived 7 days later which is ok not ideal, it arrived broken and reported it immediately, within 30 mins of receiving the item, they said its fine arranged it to be collected which took another week as it needs to go through a damage report with UPS, this was on the 20th. its now been another 19 days and not heard from DV247. i rang them to see what is going on to be told there is red tape as they stated with UPS and that they are waiting for them to give an update, Is now been over a month from when i ordered the unit and still havent got a replacemnt / a refund or any information other than when i requested a email so i have something from DV247 as the communication is poor, if anything i would like to be kept in the loop of whats going on, a dispute with there delivery service isnt my issue so why am i waiting for that to get my item which i purchased?
September 9, 2026
Unprompted review
Product as described and excellent…
Product as described and excellent communication throughout delivery process.
September 5, 2026
Worst customer service i ever seen
Worst customer service i ever seen - arrogant and not helpfull. Returns not free (and conditions are misleading). To return a product it's mandatory the customer number which is not in your account and, very conveniently, in a very small letters in the invoice. Do yourself a favour and buy on Thomman.
August 28, 2026
Great products and service
Great products and service. Delivery came earlier than estimated. Good communications and product as per description and of high quality.
September 5, 2026
- From A to Z
- From A - Z reliable phone calls with professional competence.
- International delivery service at its best.
September 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.