mytyres.co.uk Reviews 

A pair of tyres ordered on 25th Aug, one delivered 9th Sep. No contact from company. I contacted company, they do not have an email address, contact number is a chat bot which fails to understand or give any feasable answer. Contact is via a contact form ONLY. after 17 days i cancelled the order to which they responded the same day with an email confirming this and a refund/credit note informing me they would credit my paypal acount the next day. On the strength of this i ordered another tyre from elsewhere. The next day I have not to date received a refund, but they have delivered my tyre, AFTER they cancelled the order. I now have two tyres and no communique from my tyres. A sham of a company verging on the fraudulent, with almosy nil customer service which lies. Please give this German based comapny a wide birth!!!!!!

Another company too big to contact. Online form designed to reject your actual order number. AI answer service that takes longer than watching paint dry and provides only one option that only suits them, not you. If I had checked these reviews first I would not have tried to purchase the tyre I needed.

I ordered new alloy wheels and tyres for my car on 3rd September. These are desperately needed because my tyres have worn out and I can no longer use my car until they are replaced. I expected delivery within a few days. They still haven't arrived. I also have not received any information from the company - not even an email receipt. Thank God I bought them through PayPal, as the email they sent me included the order number, otherwise I would have nothing! I've contacted MyTyres using the phone number provided, but it is impossible to get through to someone. There is an automated AI bot that is very unhelpful. The AI bot said that the order has been placed and that they have received payment, but the order has not been fulfilled and has not left the warehouse yet. I asked for an email confirmation from them of my order and an update via email as well. The AI bot said it would be sent to me the same day. However, I still haven't received anything. I contacted them again today and got the same AI bot. The AI bot confirmed everything again - that they have the money, but the order hasn't been fulfilled. I have also tried calling a third time, but no one is answering. I've cancelled my order but have not received a refund yet. I've made a complaint through PayPal, so they can help get the refund. I am stranded without my car and I wish I'd paid a little more and gone with another company.
Never again.
Order number B57544177

The delivery times they provided was not even close to the actual delivery time ( website showed 3 - 5 days but it was actually confirmed for delivery in 3 weeks), that they eventually confirmed, and because that confirmation show tyres left warehouse you ate not able to cancell the order.Other companies like Blackcircles are better and more reliable!

Advertised delivery 2-4 Days, unable to contact human customer service assistant when tyres did not arrive on any of their media platforms. Their designated tyre fitter was the only human I managed to talk to and he confirmed that 2 weeks was their best delivery time, so they are advertising falsely.

Order Date accepted 27-Aug,
28-Aug correspondence said tyres dispatched from their warehouse.
3-Sep DPD confirmed order had been accepted.
8-Sep DPD confirmed they had the consignment.
9-Sep DPD UK confirmed consignment had been received from Germany
10-Sep DPD state delay and consignment will be delivered 14-SEP.

PLEASE AVOID USING THIS COMPANY.

ABSOLUTELY NEVER USE mytyres/Delticom Ltd. So far so useless as to be verging on fraudulent? Same utterly carp experience as many other 1* Reviews here. Regretting not checking TP beforehand. Tyres ordered and paid for 5th Sept.2026, for homDee delivery promised within 2-5 days. No sign of them as of 11th Sept - with two auto-generated, conflicting, delivery dates - one of which tells me they arrived on the 7th [not according to my cctv they didn't!], and the other "21 September" (presumably 2026...) The AI Agent is cretinously, almost deliberately opaque and is insultingly useless. There is no 'customer service' nor respobse to emails. Two of the other listed phones numbers I could find (08003286532 and 02076640702) are dead lines. I'll be calling their Accountants -Bronsens - next. Difficult to believe that they are actually a legitimate trading entity. Can't give nil-stars - which would be too much. Mr Andreas Prufer and Mr Kai Dopman (Delticom Ltd), you are clearly not ashamed of yourselves. Either you are incompetent or worse.

I placed an order for an item shown as in stock, free delivery and expected delivery time 2 - 5 days. when I got to the payment section they'd added £7.50 to the order as I'd only ordered one item, I went ahead regardless as I needed the tyre. Upon placing the order I immediately got an email to say it was with their warehouse and they'd taken full payment but delivery was expected to be 11 days. On expected delivery day I got an email cancelling my order and another with a new order number stating a further two weeks to delivery. It's impossible to speak to anyone, fully AI driven, when phoning the agent says no humans available, the chat function after using it for a long time says it will connect to an agent but never did. They didn't respond to a single email. When I asked the bot what my options were to cancel it immediately logged a ticket and cancelled the order. I then got a message to say they would refund when I returned the tyre, I pointed out (to the chat bot) they'd cancelled the order and hadn't delivered a tyre, after a week they said payment in a couple of days but the refund never appeared. Now having to deal with credit card company for section 75 claim.

These are part of the Delti group of companies, having investigated further they all perform equally as badly.

My advice is keep a record of all emails, attempts to phone and chat bot discussions as these are required when completing a claim from your credit card company

Dreadful, no communication ai company, turned up late, wanted to cancel but no response, so abused consumers rights.

I would like to share my disappointing experience with MyTyres.co.uk.

I placed an order for tyres, but for some unclear reason, half of my order was cancelled. As a result, I had to place the order again.

When I made the second order, the tyres were clearly shown as “in stock”, with an estimated delivery time of 2–5 working days. However, in reality, I ended up waiting 21 days for the tyres to arrive.

This was extremely frustrating and completely different from the delivery time advertised at the time of purchase. If the tyres were not actually available, this should have been clearly stated instead of showing them as “in stock”.

Overall, I am very disappointed with the service and the lack of transparency regarding stock availability and delivery times. I would think twice before ordering from MyTyres.co.uk again.

Ordered 2 tyres on 17th August. Understood it was a 5-8 days delivery. There was an option to pay for fitting at a local fitters. I called the fitters first who said they didn't have an account with Mytres and so better to pay them at the time of fitting at a slightly cheaper cost than advertised, so I opted out of the fitting costs. On the 20th August I got an email to say delivery would be delayed by 3 days so that took it to approx 28th August. On 1st September, I get an email to say Mytres have ordered replacement tyres and gave me a new order number. I managed to follow the tracking on DX and this is what I got
09/09/26 12:44 PM 1 of 2 items delivered. Signed ian HAYDOCK
09/09/26 02:36 AM Scanned 1 of 2 items onto delivery vehicle. HAYDOCK
08/09/26 07:15 AM Scan at delivery depot HAYDOCK
07/09/26 12:05 PM 1 of 2 items delivered. Signed IAN HAYDOCK
05/09/26 02:51 AM Scanned 2 of 2 items onto delivery vehicle. HAYDOCK
04/09/26 05:01 PM Scan at collection depot HAYDOCK
The tyres were meant to be delivered to an address 15 miles away from Haydock. Tried phoning but the frustrating AI bot just kept saying no agents available. I went onto the web chat and after navigating the frustrating AI bot there, I did get to chat to someone albeit very slowly in that it would be between 5 and 10 minutes for a reply. It was explained that the tyres arrived separately to the delivery hub on the 7th and 9th September and they would be delivered to the final destination on the 10th.

"When you see “1 of 2 items delivered,” it means one of the two parcels has been handed over to the carrier at the DX hub. Your first parcel arrived at the Haydock hub on 7 September and the second on 9 September; both are now on their way to you. Once the second parcel is dropped off, the tracking will update to “2 of 2 items delivered,” which we expect today, 10 September."

I called the fitters who told me one tyre had been delivered to them on the 7th and the other had been delivered on the 9th.
i cannot recommend Mytyres due to the lack of communication and how hard it is to actually get any customer service.

What an absolute shamble of as company!! Do not order from here! I ordered tyres 12th August, tracking stopped on the 18th August saying delivered, contacted them and was told wait for two days for a response, 21 days later after repeated emails they respond saying replacement tyres have been ordered!!!!!! What a joke!

Company refuses to refund a cancelled order, relies heavily on AI bots for customer service and if you manage to get through to a human they are rude and unhelpful.

Tried to arrange the tyres to be returned. The phone call I was greeted with an AI bot which was absolutely useless not helpful at all. Tried contact form which worked. Just waiting for a response. My experience with My tyres is dreadful and if you looking to get a higher wall for you tyre forget it. As I chose to get them fitted with a partner of my tyres but the partner refused to fit the tyres. They said due to insurance issues you are going to modified your vehicle and we can't do that as they could be liable. But if I had the tyres delivered to my address and took the tyres to the fitting station they would fit them unbievable. My tyres never again.

The whole process was painful from start to finish.

I was quoted a delivery time of two to three days when I ordered. My payment wasn't even processed until a week later, after which the order was delayed by another three days. The order status then changed to show a further week's wait for delivery.

Customer service made things worse. The helpline is mostly handled by the slowest and most useless AI bot I've ever dealt with, and when you ask for a real advisor you're pushed to the website chat, which is just as bad.
With the wait becoming unreasonable, I requested a cancellation, and received no reply. The next morning I got a cancellation confirmation email and, at the same time, a DPD notification that my tyres would be delivered that same day.

Chaotic, slow and impossible to communicate with. I won't be ordering from them again.

A very bad experience which I will not repeat and would not recommend.
I ordered some standard size tyres on 8th Junewhich took over 6 weeks to arrive. The fitting fee at order point was advised at £18 per tyre which I paid when I ordered the tyres
The garage that My Tyres recommended confirmed a price of £30 per tyre when the tyres eventually arrived.
I contacted (eventually 4 attempts) My Tyres advised that I should pay the garage for the fitting and My Tyres would issue a refund upon receipt of a copy of an invoice which I issued on 15th July and have now resend 4 times.I have subsequently made 6 unsuccessful attempts to contact My Tyres by their bot and telephone number. All in all a terrible experience and they still owe me a refund of £72.

Service is here is terrible. No humans to contact, and the system erroneously believes I have an order outstanding - and tries to invoice me accordingly- despite delivering my tyre more than 6 weeks ago. The online chat system is totally useless, too. Avoid at all costs.

I dont even think this company deserves even a 1 star Rating, I would give a zero if I could
I have never in my life dealt with such a Diabolical Company . It has been a total shambles.
I placed an order for 2 tyres on the 9th July , delivered to a local company for the fitting. My Tyres cancelled my order from the 9th july without telling me,meant to get a refund which didn't happen, they then re ordered on the 24 th July without any notification to me, 1 tyre went missing, and the other delayed. Order cancelled again, then 1 tyre turns up to fitting station when 2 were ordered.2nd tyre turns up 1st September to fitting station. Taken 8 weeks to deliver 2 tyres from an order 9th july. Then today when fitting no pin code was supplied for the money I paid for the fitting to give to the tyre fitter so he could get his payment an utter disgrace from start to finish.I had to pay the fitter Cash as mytyres would not supply code

Never again will I use my tyres and won't recommend to anyone either

Read a-lot of bad reviews about mytyres.co.uk
But at the price point decided to take a punt anyway, and im so glad i did! Tyres where delivered and on my veichle within 48 hours even though they stated a 6 day estimated delivery time! Must say im very impressed and will be back ! People mention about refunds but i orderd some tyres initially that where out of stock and they refunded the funds to my purchase card within 3 working days which i cant argue at all.

Unacceptable communication, useless Tracking, and Non-Existent Customer Service

I ordered tyres over two weeks ago and was promptly issued tracking numbers, leading me to believe my order was on its way. That was the last bit of "service" I received. For two full weeks, the tracking provided zero accessibility and zero updates—complete radio silence.

Attempting to resolve this through their customer service line only made things worse. I was forced through a useless AI robot, that was an enraging experience, before finally reaching a human operator after threatening to cancel my order. I was immediately put on hold and she never returned before I was disconnected some 5mins later. It happened twice. As yet not been able to talk to anyone BUT I have logged a dispute with my credit card - I'll be getting all my money back - GUARANTEED.

I had to delete my real feeling about companies like this, the language was not acceptable to Trustpilot.

Update - tyres turned up the following day and were fitted today.
I'll cancel my dispute with my bank.
But I won't be back.

sold tyres that wasnt in stock waited 2 weekz to find that out then get told only credit notes good old paypal to the resuce to get my money nack mayne a month later bit ill get it