DX Reviews 

Friendly, helpful and on time!

Well done, all perfect

Instead of coming in a 2h window in the morning, they came at four, because instead of loading the car with first delivery last they did the opposite.

Delivered to someone else, don't know who? Tried contacting but no response? Useless. We the centre of that postcode, so impossible to get wrong.

We had furniture delivered by a two- man team on Friday morning. It came in several boxes.

The lads were brilliant! They phoned ahead to say they were about 10 minutes away- which was great.

They delivered what they could through the front door and the one box that was too large they took round to the back garden so we could get it all in that way.

Friendly, polite and efficient. They are a credit to the DX Team.

Thank you

I selected Thursday as my nominated delivery day. My item was not out for delivery until Friday.

On Thursday evening I received a message to say my delivery window was between 0808-1008 on Friday.
I waited in (delaying taking my children to nursery so I didn’t miss the delivery) and at 0955 I received a second text to say my delivery window was 0938-1138.

The delivery arrived around 1030. It was a washing machine and specifically said on the tracking that it was a 2 man delivery.

One man arrived at my front door with the washing machine on a trolley (upside down) and attempted to bump it up the front steps of my house before I stopped him and asked where the second delivery person was. He then shouted on his colleague. The two of them tried to lift it and subsequently nearly fell over and dropped my washing machine on the step.

They eventually got the machine inside.

Attempting to deliver a heavy machine on your own and then unsuccessfully lifting it with a second person would suggest that the drivers require an update to their safe moving and handling procedures. Especially since they are handling other people’s high value goods.

Added to all of that it just seemed it was all because they were running late and the whole experience was rushed leading to these shortcuts and mistakes.

not delivered two living plants . They will have had them for 5 days now . The chat bot is a joke it is just a way of getting you to go round in circles with no progress to your enquiry. You cant ask It a question. I rang them simalar thing no reply just cut off. I dont think they work weekends

I didn’t receive my delivery & no one called me.

The guys who delivered the items were great. However communication from DX was really poor. My estimated delivery was 02/09 and there was no communication from DX to say there was a delay. DUSK contacted at 5 p.m. to apologise. Delivery was scheduled for 03/09 and I received a text with ETA of 7.25 - 9.15 a.m. At 9 a.m. I received a text to say it would be 9.00 - 11.00 so having waited in on 02/09 and got up very early on 03/09 I now had to wait in longer with no notification until the delay had occured. I appreciate that problems occur and my complaint is a out the lack of communication not the delays

Took a day off from work to receive a delivery only for the driver to leave the parcel in a open area where 100s of people walk and the driver lied and said the concierge signed for it at 8.36am lol how can someone sign for something if they leave at 7am. I would warn all companies to avoid using this company.

The time slot, 2 hours, did not happen, and until i phoned and waited for ever, they told me there was a problem with the original van....but, why not keep the customer informed, so that they can go out if needed and do other things.

Friendly couriers who communicated very well and were on time.
DX should have more updates and give more control to customers to schedule delieveries however.

Gid forbid you ever have to deal with this company, certainly the depot and drivers operating in the very north east of Staffordshire, abysmal service delivering packages weeks late if at all and having sustained substantial damage or even burst with half the items missing, drivers seem to be unable to navigate the simplest of routes or find properties that stand alone with miles of countryside around them, I personally wouldn't pay them in washers

Only half the order arrived having checked with Dobbies should have come complete ie 2 boxes

Excellent experience with this delivery service. They were helpful and friendly and went above and beyond to get my delivery just right. I am really impressed. Such a weight from my mind as the item being delivered was an expensive tree and it was large and vulnerable to damage. No problems with DX Delivery! Many thanks!

The guys that delivered my work tops where friendly and over an hour early,

Was supposed to arrive Friday which I waited all day as it’s important didn’t come then they send a message 24 hour delay so maybe Saturday no didn’t come today either no will have to wait till Monday actual joke. Just because of some rain in 2026, Snow is understandable but rain in a country that rains everyday is just not an excuse.

Sent two people who weren’t strong enough to lift the item, so I had to help, by which point they’d already scratched all the paint off my newly painted hand rail. Terrible.

9Awful. Between wickes and dx just woeful. Missed a dx delivery because of family emergency. Spoke to dx in Basildon who left note for item to be left at house as Id be back at work after holidays for the rest of week. Told me Id still need to ring local office to arrange date of redelivery. Next day despite this dx say they attempted delivery though I hadnt arranged a new date and they left no card. Driver missed by 5 minutes but refused to return. Spoke to a manager Alison who told me drivers have been sacked for leaving deliveries as requested by customers which I really dont believe. Wickes local store said item could be left while at work. Dx refuse again. Wickes general line I spoke to someone who though sympathetic promised my delivery could be done next Saturday. Dx had already told me the driver always gets to my area about 2 p.m. when I'm at work so it was clear while at work I wasn't gonna be able to take the delivery meantime DX apparently tried to deliver again after speaking to managers and their driver knowing I couldnt be able to be in all without me arranging a different delivery date. I've just spoken to Wickes again said she wasn't able to put a Saturday delivery on the system and could only offer a different delivery address contrary to what I'd been promised absolute shambles I'm still waiting for my item urgently. I had to ask for this to be escalated because the person on the phone was not really offering any meaningful solution. I've had at least two very long phone calls with works I've been on their chat I've spoken to three different people at DX still to have no item Ill update this