Norwegian Air Shuttle Reviews 

They should change their name to Delay airline, no service on the plan at all, not a single smile on the flight attendants and the ground staff are rude.

Staffs are rude, and they delay everytime, ticket is not that expensive, service is bad you have to pay for everything for extra stuff.

The worst airline experience I ever had in my life (I’m a frequent traveller).
Very bad customer service overall, unhuman and unprofessional behaviour of the desk-officers (one in particular, I think that her name is Isrel or something similar), delay and uneffienct bording procedure, uncomfortable trip.
To save its future, this company should consider deeply renew its whole crew, from an incompetent captain through devastating land-officers and stewards.
TAKE HOME MESSAGE: NEVER BOOK WITH THEM.

The worst experience we have ever had with an airline. For our family, the way we were treated was absolutely appalling: cold, arrogant, lacking in empathy and, at times, deeply inhumane. We have never felt so powerless or so completely unheard as passengers.

We travel frequently and have never experienced anything remotely like this. It was a genuinely distressing and awful experience that none of us will ever forget.

After what we experienced, I would personally never fly with Norwegian again, and I certainly cannot recommend this airline. I sincerely hope no other family ever has to go through an experience like ours.

Our flight got delayed at first and then cancelled completely due to the weather. Customer support was really efficient and helpful when they were rebooking us for the next day. For somebody it might ruin their vacation but if I would to compare to other airlines, then I have no complaints.

Great airline!
Pretty much always on time.
Nice, smiling and service minded crew, that seems to enjoy their work and time together onboard!
I highly recommend Norwegian 😀

Our returnflight home was cancelled due to strike, which left us stranded in a foreign country for 3 extra days with little to no information about what to do next.

After trying to get in touch with Norwegian for over half a day, we finally got through to them.

When we were asking about what to do next, they basically told us to figure it out ourselves and apply for compensation afterwards.

- They provided no information or guidance for what we should do next.

- It took us over half a day to get in touch with them, only to get no help.

- No information about food, transport or housing budgets in regards to compensation.

Norwegian took no accountability for us getting stranded, not even guidance or understanding of the situation was given to us.

Horrible company with no actual pride for themselves or their customers. To sum up how norwegian presented themselves as a company and their handling of the strike situation: EMBERASSING, Do better.

One star cause zero is impossible. Booked months in advance and had a cancellation for the day after, without finding a new flight and asking for find myself a new flight at my own expense a day before my trip, when prices are more than 5 times what i had paid. I wish this company bankruptcy and everyone that works with them the worse in life. Absolutely disgusting behaviour. Tried to call and they would hang up, chat with waiting time of two hours that would never pass, no replies whatsoever. A disgrace of a company. You ruined my long planned holiday for a freaking strike! Be ashamed of yourself

I’ve flown Norwegian for years and have been a Reward Priority member for 2 years. In the past year I’ve noticed a massive shift in their customer service. It used to be really good, I was pleasantly surprised, but now it’s awful. I’ve had a few issues landing late on a delayed flight into Oslo past the point of public transport operating and they’ve refused to reimburse the costs. I’ve had to take them to the Air Handling Complaint Body in Norway and won. Not to mention most replies now despite using real people names seems very robotic and chatbot like.

Have flown 4 times with norwegian. 2 canceled flights from Billund. First one canceled 3 hours before departure 06.00 in the morning ..they rebooked us to the day after effetively ruining our plans. We fixed it by finding another flight 6 hours later from Copenhagen...not even that they could figure out.
Right now they same day cancel again. 120nkr in compensation for 6 hour wait in Oslo airport. 50% success rate on their one task. Abyssmal. This is my first 1star review on trustpilot. Oh their refund system is horrible aswell

I recently flew with Norwegian Air from Gatwick to Oslo. I booked and paid on line and also booked and pre paid a hire car on the same website from what I thought was with Budget. However it turns out it is a third party running this. A company called Car Trawler. On return they had charged me an extra £600.00 pounds over what I had already paid for 4 days hire. This company are a bunch of charlatans and knaves. DO NOT whatever you do book a hire car direct off Norwegian Air website. It is a complete scam and rip off. The airline must know this and are happy to have their reputation dragged down by this scam. Left a very bad taste after what was a lovely trip.

Norwegian Air please sort this out or at least make it very clear it is Car Trawler hiring these car.

The flight experience was perfectly adequate for a budget airline and I had no issues with the service from the actual flying experience. Let down by a scamming car hire company.

The outside lining of my bag's back side was completely ripped off. The frame was exposed, with only the thin inner lining holding my belongings. When trying to report this to the airline, the website claimed there was an issue with filing the report. Contacting the airline customer service was of no use as they instructed me to file a report (which did their system did not accept). My bag is destroyed, and I am unable to even register the complaint! Horrible.

I am writing to express my severe frustration with the layout and boarding enforcement on my recent flight from Reykjavík to Oslo (DY1171) on Aug 13, where my family and I sat in Row 3.

I paid extra for Priority Boarding specifically to ensure my cabin bag would stay with me. However, due to a complete lack of cabin space enforcement, passengers from the back of the aircraft filled the overhead bins in Rows 1–3 before the priority queue had even finished boarding. I don’t understand how your staff allowed early bins to be treated as a free-for-all. Most of the passengers in rows 1-5 had no room in their overhead cabin space.

This layout oversight creates an incredibly stressful experience for your highest-paying upfront customers. No Norwegian airlines for me again. Thank you.

More than an hour delay. Broken air conditioner. No excuse from the cabin crew. Cost of tickets high in comparing to others. Worst experience ever.

I'm shocked how low the rating of Norwegian is. I guess when people have a stressful trip and something goes wrong, they get frustrated, and in the heat of the anger they post negative ratings.
I like Norwegian so much. It's only comparable to WizzAir or RyanAir in price (although a bit more expensive). But the service is much better. Better gates (less walk at the airport), no semi-scammy website trying to sell you seated spot on the plane or almost making oxygen paid.
When the family travels together, and we decide to not choose seats, we are still next to eachother, while RyanAir seats us randomly in such case.
Staff tend to be nicer too in general than other budget airlines'.

I booked a low-fare ticket for a good price but realized I had to change my travel dates. Since they offer a full reimbursement within 24 hours of booking, I cancelled my reservation. A customer service agent confirmed this and within 2 days, I received my refund receipt. I could rebook my flight with the correct travel dates. Thank you, Norwegian! This is the kind of airline I want to fly with.

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J'ai réservé un billet à bon prix, mais j'ai dû changer mes dates de voyage. Comme Norwegian propose un remboursement intégral sous 24 heures, j'ai annulé ma réservation. Un agent du service client me l'a confirmé et j'ai reçu mon reçu de remboursement deux jours plus tard. J'ai ainsi pu réserver un nouveau vol aux dates souhaitées. Merci Norwegian ! C'est exactement le genre de compagnie aérienne avec laquelle je souhaite voyager.

Such a bad company , if you pay with visa or Mastercard you have a surcharge of 6.5€ , with what option I should pay? You want gold ? Bad bad bad company

have generally had good experiences flying with Norwegian, which is why this experience was so disappointing.

Our direct flight from Copenhagen to Rome (booking reference YCWQBF) was moved from Saturday morning to Friday evening, almost 13 hours earlier and on a different calendar day. This made it impossible for us to travel, as my partner was working until 4:00 PM on Friday.

I contacted customer service to find a solution and asked whether we could be rebooked onto a comparable SAS flight on Saturday, as Norwegian no longer had a suitable departure. The representative, Mateus, told me this was not possible and that the only option was a refund.

What disappointed me most was the handling of the call. Mateus refused to provide written confirmation of Norwegian’s position, refused to escalate the matter to a supervisor, and would only provide his first name when I explained that I intended to file a complaint. As a result, I had to purchase new SAS tickets at my own expense to avoid losing our trip.

Schedule changes can happen, and I understand that. However, the quality of customer service is tested when problems arise. Unfortunately, Norwegian failed to provide a reasonable solution or even basic assistance in this case.

I hope Norwegian will review this case and improve how similar situations are handled in the future.

Flight DY1502 from Oslo to Prague on 26 June 2026 arrived over three hours late. Passengers were told that the aircraft’s APU had failed. After it was repaired, the crew reached its legal duty-time limit, so we had to wait for a replacement crew called in from their time off. Weather was never mentioned during the disruption.

Norwegian later rejected my €250 compensation claim, citing adverse weather, but refused to provide supporting evidence. I have therefore referred the case to the Norwegian Air Passenger Complaint Handling Body.

Terrible airline. Terrible inflight service, terrible app, terrible customer service. Worse than Ryan. If you can, choose other options.