Brilliant staff, all of them, made me feel comfortable and very welcome. A bit of a long wait as they were busy that day - 6th July. However, it would not put me off recommending Optical Express. I ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I attended optical express today in Chelmsford for an annual review. . I was seen by Jess initially who completed all the relevant scans prior to seeing the doctor. She was very efficient, pleasa... See more
Company replied
Yesterday I had full lens replacement at the Chelmsford branch. The idea of it is quite overwhelming but the reality of the operation was exactly as described. No pain, very small amount of discomfort... See more
Company replied
Had a consultation with the Kendal branch which was brilliant. Really smooth and reassuring appointment with no pressure to book. Secured me a great deal for 4 weeks time. Now 2 days post lasik proced... See more
Company replied
Company details
About Optical Express UK
Written by the company
For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our surgeons undertake more laser procedures collectively than any other provider in the UK and Ireland. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
Optical Express is focused on delivering exceptional patient care and outstanding clinical outcomes through continued investment in both our technology and our people.
Optical Express | Laser Eye Surgery | Lens Replacement Surgery | Private Cataract Surgery
Written by the company
- At Optical Express life-changing laser eye surgery starts from only £595 per eye*
- Vision correction surgery consultations are free of charge and allow our team of expert clinicians to perform a range of comprehensive tests to assess the health of your eyes and suitability for treatment, helping you decide on the best vision correction option for you. The improvements that our patients notice in their vision following laser eye surgery is truly incredible with over 99% if patients achieving 20/20 vision or better.̌ * Price dependent on treatment and prescription type. ̌ In a study of 190,231 Optical Express patients with the most common prescriptions we treat (excluding those with presbyopia and emmetropia), 99.2% achieved 20/20 vision or better following treatment.
- World leading laser eye clinics
- Optical Express is the UK's No.1 provider of laser eye surgery. Our world leading ophthalmic surgeons have a combined experience of over 1 million procedures carried out worldwide and we provide excellent geographical coverage, with laser eye clinics in locations across the country.
- State of the art clinics and treatment centres
- Optical Express is focused on providing patients with exceptional care and outstanding clinical outcomes. Our world leading ophthalmic surgeons have completed more laser procedures collectively than any other provider in the UK and Ireland. Thanks to our nationwide network of clinics, we provide excellent geographical coverage, with locations across the whole of the UK and Ireland.
- Innovative technology
- Every patient is treated as an individual at Optical Express, with personalised treatment which aims to achieve their best possible results and transform their lives. We are proud of the extremely sophisticated technology in our clinics. Over £400 million has been invested in our clinics and technology because the better the technology, the better the results are for our patients.
- Life-changing procedures
- Optical Express are Europe’s leading provider of laser eye, premium intraocular lens and private cataract surgery and have revolutionised the way that eye care is delivered. You can rest assured you are in great hands with us, we treat thousands of patients every year and receive a huge amount of positive feedback, but the most common comment from our patients is “I wish I’d done it sooner.”
- Affordable laser eye surgery options
- Your laser eye surgery journey starts with a free consultation carried out by a Specialist Refractive Optometrist and Patient Advisor at one of our state of the art clinics. The cost of your treatment depends on your prescription and treatment type determined at your consultation appointment. At Optical Express laser eye surgery starts from only £595 per eye with finance options available to make it an affordable solution for patients. (subject to status. Price dependent on treatment and prescription type.)
- Comprehensive aftercare
- The care you receive at Optical Express doesn’t stop on the day of your treatment. Each of our patients receive a fully comprehensive aftercare programme which is our way of making every patient’s journey to clear vision as successful as possible. Our team of experts are on hand to support you.
Contact info
4.6
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lens replacement
I have just had a lens replacement at the Nottingham eye hospital and have had a very good experience. From arriving on the day, to leaving after my 24 hour post op check up, everyone that has dealt with me has been brilliant. I wasn't nervous but felt if you were everyone here would certainly put you at ease. I am delighted with the result so far!
July 12, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The worst company service every
The worst company service every. Hidden costs. Problem to reach out to customer service. No replying, but if they reply after 1 hours and half asking same questions as before. Misleading information over the phone. Never again
July 13, 2026
Unprompted review
Reply from Optical Express UK
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
In order to aid our learnings from your experience we would like the opportunity to understand the concerns you have raised further.
Unfortunately, from the information you have provided, I have been unable to locate your record to assist further. If and when convenient to yourself, in order to discuss your concerns with a member of our Customer Service team, we would invite you to call us on 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com
Amazing experience from the Glasgow…
Amazing experience from the Glasgow team, from the first consultation all the way through to treatment day and aftercare, the whole team could not have been anymore helpful and supportive.
Everything was so smooth and professional from day one, 100% recommendation for Glasgow optical express for laser eye treatment, and the staff made this whole experience much more relaxing.
Lovely guys on the welcome desk, full of smiles and really lovely to deal with, makes the first point of contact a success in putting your mind to rest. Thank you for all your help and support, mention to the boys Matthew and Faisal for the warm welcome and looking after me on the recent visit
July 12, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for leaving your review! We are delighted to hear that you received such friendly, and helpful service during your visits to us. Positive experiences are what we strive for, and we appreciate you sharing your experience!
Having had lens replacement at the…
Having had lens replacement at the Nottingham clinic, The Triangle ‘
My experience from
Start to surgery was exceptional,
The experience was flawless,
The Staff we’re professional and could not do enough.
I like to thank everyone who were involved
Mick Barber
July 10, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for sharing your feedback. We are thrilled to hear that you had a flawless experience from your initial consultation through to your surgery. Our team prides itself on delivering professional and attentive care, and your kind words mean a great deal to everyone involved in your journey. We wish you all the best with your renewed vision.
Excellent experience at the St Albans…
Excellent experience at the St Albans branch! Sue, Zara and Jack provided so much support throughout my journey. Would highly recommend!
July 13, 2026
Unprompted review
Reply from Optical Express UK
Thank you for your positive review! That's great to hear you enjoyed our visit to our St Albans branch. We really appreciate your feedback and will continue to be here to support you!
Laser eye consultation
I had my laser eye consultation on Saturday, 11th July 2026 and my experience was excellent from start to finish.
Amy at the Dudley branch was amazing. Her customer service was outstanding and she made me feel at ease from the moment I arrived. She explained every step of the consultation clearly and took the time to answer my questions at all the right moments, making the whole experience reassuring and informative.
I also met Amir virtually. He was professional, friendly and explained the procedure in detail. He offered helpful guidance and reassurance and confirmed that I was a suitable candidate for the treatment, which gave me real confidence.
The clinic itself was modern, spotless, air-conditioned and had plenty of easy parking. Overall, my experience so far has been fantastic and I’m looking forward to the next stage of my treatment.
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that your recent laser eye consultation was excellent from start to finish.
Providing a reassuring, informative, and comfortable environment is incredibly important to us, so it is wonderful to know that our team succeeded in making you feel at ease and well-informed throughout the entire process. We are also glad that our virtual consultation and modern facilities complete with convenient parking helped make your visit smooth and stress-free.
Your kind words give our team great confidence, and we are excited to support you through the next stage of your treatment journey!
Arjun at the cardiff branch was…
Arjun at the cardiff branch was extremely courteous and professional throughout my consultation. Despite me not being suitable for surgery, he was reassuring and supportive and I am sure he has an amazing future ahead of him in the organisation. Also the people at reception, were all great as soon as I walked in. Full of smiles and very welcoming.
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thank you for taking the time to share such detailed feedback about your recent consultation. We are incredibly pleased to hear that Arjun provided you with such professional, reassuring, and supportive care, even when delivering the news that surgery was not suitable for you. Your kind words about his future with us will certainly be passed along to him.
It is also wonderful to know that our reception team made you feel so welcome from the moment you arrived. We appreciate your recognition of their positive attitude and thank you for choosing us for your consultation.
Excellent treatment this morning at BWC
Excellent treatment this morning by Usman, Michelle and Team at BWC.
Following a disappointing few weeks the treatment today restored my belief in Optical Express
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thank you for sharing your feedback. We are glad to hear that Usman, Michelle, and the rest of the team at the Bridgewater Clinic provided you with excellent treatment.
It is reassuring to know that your experience today restored your confidence in Optical Express. We appreciate your trust in us and look forward to continuing to provide you with high quality care.
I went to the st Enoch centre and my…
I went to the st Enoch centre and my experience was great. The staff was very helpful
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thank you for sharing your positive experience at the St Enoch Centre clinic. We are delighted to hear that our staff provided helpful service during your visit.
Your kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back soon.
Great experience very welcoming and…
Great experience very welcoming and friendly. Sania made us feel very relaxed and was very professional as was Gulfam. Would definitely recommend 👌
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for your review! We are so glad to hear that Sania and Gulfam were so professional with you and made you feel relaxed and welcome. Thanks again for sharing your experience!
Amazing experience
Amazing experience. Both Sania and Gulfamwere very friendly, knowledgeable and reassuring. Went through every part of the appointment thoroughly.
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for your review! We are delighted to hear that Sania and Gulfam were able to give you an great and thorough experience and reassure you throughout. Thanks again for sharing your experience!
Rag laser surgery
Usman gave me Rag laser surgery today at Bridgewater clinic . It was painless and so easy! So pleased ! Also the receptionists were lovely.
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thank you for your review! We are delighted that your treatment was an easy experience to go through, and that Usman and the team did such a great job. We will be sure to provide your feedback to the team for you. Thanks again for sharing your experience!
The staff amd service at Bridgewater…
The staff amd service at Bridgewater are excellent. Highly recommended.
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thanks so much for your review! We are delighted to hear that the team at Bridgewater provided such a great experience for you. Thanks again for sharing your experience!
Excellent service in uxbridge with Sania Gulfan
Excellent service in uxbridge with sania gulfam. Really nice place and very nice staff. Welcomed really nicely, everyone had a pleasing personality.
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for your review! We are glad to hear that you had such a great experience with Sania and the team, we will be sure to pass your feedback on to them. Thanks again for sharing your wonderful experience!
Appointment went quickly and…
Appointment went quickly and efficiently. Excellent service.
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for your review! We are glad to hear that you have such excellent service and a positive experience with us. We appreciate you sharing your experience!
Brilliant service from Owen
Brilliant service from Owen. Very infornative and thorough throughout.
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for your review! We are glad to hear you had such a positive and informative experience with us. We will be certain to pass your feedback on to Owen as we are sure he will be happy to hear. Thanks again!
Thoroughly recommend NLR
The whole process was very simple, exceeded my expectations and very pleased with my results so far at the Peterborough clinic.
July 10, 2026
Unprompted review
Reply from Optical Express UK
Thanks so much for your review! We are delighted to hear you had a great experience with the NLR treatment and that the process was simple to go through. We look forward to seeing you again for any aftercares!
You can learn about how you and your friends & family can benefit from your positive experience by visiting our website - https://www2.opticalexpress.co.uk/refer-a-friend/
I highly recommend Optical Express
I highly recommend Optical Express - Brighton to everyone willing to undergo laser eye treatment! All the Professionals are amazing, always ready to help and make sure every part of the procedure is completed in the best way.
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thanks for your positive comment Federica, We are happy to hear you are satisficed with the treatment and the care of our staff.
Sandra and Joyce we’re absolutely amazing.
Sandra and Joyce we’re absolutely amazing, excellent service provided in the Shawlands branch
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for leaving your review! We are delighted to hear that you received such friendly, and helpful service during your visit to us. Positive experiences are what we strive for, and we appreciate you sharing your experience!
I had LASEK eye surgery on 14 March
I had LASEK eye surgery on 14 March, and today (11 July) I've officially been discharged. I'm so happy with my vision and the whole experience from start to finish.
The recovery went well, and the aftercare was excellent. Every appointment was thorough, and I always felt supported and reassured throughout the healing process. The team was professional, friendly, and happy to answer any questions I had.
A special thank you to my surgeon and my optometrist, Abha, for their outstanding care and support. They made the entire journey a positive experience.
I would highly recommend laser eye surgery to anyone who is considering it. I'm so impressed with the results, and it's one of the best decisions I've made. Thank you to everyone involved!
July 11, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for leaving your review! We are delighted to hear that you received such friendly, and helpful service during your visit to us. Positive experiences are what we strive for, and we appreciate you sharing your experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.