OTTO Reviews 

The worst site ever. They sent a defective product, then they changed but I need to pay the delivery charge twice and also pay for the same product at a higher price. This is very unfair. Also, the worst customer service.

Reliable and fast delivery, best prices for certain products and categories. Finally European alternative for Amazon!

Again, I ordered something at Otto and they shipped it with Hermes - again. After a week or so, I checked and the tracking said that the package had been returned to Otto successfully. That is already the second time that Hermes did this with an Otto delivery (not with other companies, though). There was no delivery attempt at ours, nothing. So, I called Otto and asked for my used bonus points back. It needed three calls to finally finish a conversation with them. Two earlier attempts were disconnected prematurely for technical reasons - I assume.
They could not tell me when my points will be reimbursed after this failed shipment. I asked them if they can give or borrow me 40 points (worth 0,80EUR, I still had 210 points or so) so I could place another order with the same product using the same discount of 250 points (worth 5 EUR). I explained the urgency because the ordered soap bubble sets were needed for a birthday party to come. Time was getting short now after one week lost for a failed delivery by Hermes. They denied and the call was about to end. So, I summarized the two failures: a) failed delivery by Hermes and b) Otto not being able to get my points back or give me a small gift or credit to catch up with this delivery for an upcoming birthday party.
So, after that speech, the hotline person actually started talking about being able to give me a 5 EUR coupon. And then he explained that he is going to send it to me (are you sitting down?) by mail (so, by a real letter via snail mail). OMG, the urgency was still not understood. Miracle to come: I asked if I can get that by email instead for time reasons. He promised to check and we hung up. A few minutes later I received the coupon by email and was able to order again. We will see if this order comes through and in time.
Overall still very disappointing. When my free-shipping abonnement with Otto is over, I will stop using Otto for good.
Also, I will try to avoid Hermes as much as possible. I feel like they are the most unreliable delivery service in Germany.
Not recommended to buy into this kind of hassle and frustration with these two companies.

I’ve been a loyal customer for almost 7 years and they have never once let me down. Completely trustworthy and reliable every single time. What I love most is how genuinely caring they are about their customers you can tell they actually value people. They’re also super easy to contact and always respond quickly and helpfully. Highly recommend😍

I am OTTO customer since 2019 and I am very satisfied with the customer service and the payment department since that time

The quality of the products has been very good, and the deliveries were without issues! Excellent service!

The worse this people dont pay. Go to tempo team, is more serious.

What type of bullshit company is this you ask for a quote for home insurance you fill out paperwork and they give you site's that don't insure your home plus they tell you they got another quote and it's not even for your state I live in south Carolina and they giving for north Carolina just a lot of junk quotes coming from different companies!!!!!

Terrible Service! Horrific Business Practice!! Very Sad Experience I had.

Fraud! Fraudulent Service. Disappointed, Dismayed and Unbelievable experience. Otto is disloyal, unprofessional and deceptive.

Otto took my car with upfront part payment, lied to me several times and I honestly was fooled by the reviews. I entrusted my car service to him. He advised me that it will be best to take the car and finish working on it and that was the end of my Cadillac. Never picked up his calls after a while, led to months of no pickup.

If anyone knows how I can press charges, please help me. I am distraught

Worst customer support i have ever encountered. They have no interest in helping, they just want to get rid of you. They completely ignored all of my messages and basically just told me to ask someone else...
I have been messaging them like 10 times over 2 weeks for nothing

Simplicity in placing an order and quick delivery.

Abdullah and Abdul made every effort to find me a car, in view of my medical circumstances. They were so helpful and managed to find me a suitable car.
I would like to thank them both for their help,and would highly recommend their service.

I do not recommend this “company” at all. Besides trying to lure you in with a bunch of things written on paper just to eventually make you work like a slave for next to nothing, you should also be extremely careful about the accommodation they provide. It is absolutely filthy and disgusting.

For couples, there are no studios available. So, if you want to come together, you will most likely end up living in a building with so called apartments, but that’s not what they really are. It is simply a building with rooms, and those rooms have to be shared with other people.

And if you happen to want a studio just for you and your wife, you will have to wait in line, even if they initially told you that you would be staying in a studio. They will not tell you this because they are looking for slaves and people with no standards or expectations.

If you eventually decide that you do not want to work with them, they will start telling everyone lies about you, claiming that you do not have enough money to support yourself, that you cannot afford transportation, and many other false stories. You know exactly who you are, H.S.

Such a disappointing customer experience.

I purchased a watch and was told that delivery would take up to two days. Six days later, the item still had not been delivered. When I contacted customer support to find out what was happening, I was informed that Hermes had canceled the shipment without providing any reason and that they were now waiting for the package to be returned.

What is particularly frustrating is that I was only informed of this situation after I reached out myself. Had I not contacted support, I would have received no update at all.

To make matters worse, I am now being told that I must wait for a full refund until the watch is returned to the seller. However, there is no guarantee that Hermes will actually return the package. It could have been lost or even stolen during transit, and yet I am expected to wait indefinitely for my money.

This entire process has been handled very poorly and falls far below the level of service I would expect as a customer.

I have been a loyal OTTO customer for over two years, and I continue to be impressed with every order. The product selection is excellent, the quality is consistently high, and deliveries are always fast and reliable.

What I appreciate most is the outstanding customer service, the easy ordering process, and the professionalism of the entire company. Whether it's home goods, furniture, clothing, or everyday essentials, I have always been extremely satisfied with my purchases.

OTTO represents quality, trust, and exceptional service. Thank you for maintaining such high standards and for making online shopping such a pleasant experience. I will gladly continue shopping with OTTO in the future.

A well-deserved 5-star rating and my highest recommendation!👏👏👏✨️✨️✨️✨️✨️

I ordered something on the 13th of May 2026. Now it's the 28 of may 2026. I never received my order. I contacted the seller, no response, I contacted Otto , nothing is resolved. I paid for my order over a week ago approx 170 euros and my order was never delivered , although it said in my email on the 26th I will receive it. (DPD) My money is gone and I never got what I paid for. I'm upset that Otto didn't do anything about it so far...

I fully paid my refrigerator order, but one direct debit failed due to insufficient funds. I immediately paid the original invoice manually afterwards.

After that, OTTO Payments started demanding unclear and contradictory “Rücklastschriftgebühren”.

First I was told the fee was 5,10 €. Then suddenly it became 6,40 €. Later they claimed:

5,10 € were supposedly “fees from my bank”
plus 1,30 € from OTTO Payments.

The problem: my actual bank statement clearly shows that my bank only charged me 0,97 €.

I repeatedly asked OTTO Payments to explain:

which bank charged 5,10 €,
why they describe it as “fees from my bank”,
and on what contractual or legal basis the additional 1,30 € are charged.

Instead of answering these questions properly, they kept sending automated Mahnungen, additional fees and interest, so the amount kept increasing automatically while my questions remained unanswered.

I understand that a reasonable bank fee may exist after a failed direct debit. What I do not accept are unclear, contradictory and insufficiently explained charges.

The original refrigerator invoice was fully paid. The dispute only concerns the unexplained additional fees, yet customer support keeps replying with standard templates instead of providing transparent clarification.

Very disappointing and unnecessarily stressful payment handling.

Update:

After weeks of contradictory explanations, I finally received a more detailed response from OTTO Payments.

I have now paid the 5,10 € external bank costs as a gesture of good faith, because I understand that an actual bank fee may arise after a failed direct debit.

However, I still dispute:

the additional 1,30 € “OTTO Payments fee”,
all Mahngebühren,
and all interest charges based on these disputed fees.

The reason is simple: for weeks I received inconsistent and misleading explanations from different OTTO Payments employees.

At different times:

the fees were described entirely as “fees from my bank”,
later the amount suddenly changed,
and only much later was it partially explained differently.

As a customer, I should not have to spend weeks trying to extract basic information about how a fee is calculated.

I am willing to pay real, transparent and properly explained external costs. What I do not accept are unclear internal processing fees combined with automated reminders, increasing charges and template responses instead of transparent customer support.

Dear Otto cars,
I am writing to express my sincere appreciation for the exceptional support I received from (DEBBIE) the PCN Dept.
She was incredibly helpful, patient, and professional throughout the entire process. I had been facing a challenging issue, and she took the time to fully understand my concerns and resolve everything efficiently. Her clear communication and dedication made a significant difference, and I truly felt supported every step of the way.
It is rare to come across someone so committed to providing such high-quality service. She is a real asset to your company, and I hope her efforts are recognized.
Thank you once again for the excellent service.
Kind regards,
Mohammed

I have purchased many items from Otto over time, and in most cases their support team has responded quickly whenever an issue arose. Overall, my experience has been very positive. Aside from a few minor exceptions, I am satisfied with both the service and the reliability they provide. I would like to express my appreciation for their customer support and the quality of their service.

The only problem I have is for you to stop using Hermes