Nets Reviews 

Ena is very hardworking and polite, did not stop at any difficulty and finally came to the solution of the problem. no one else could help us! Thank you very much!

Very pleasant conversation and got easy with the customer service.
Best regards to Maya from nets/customer service.

After being frustrated with the help from the website for several weeks, I had to reach out to Trov Trace dot com They listened to my case attentively, carefully analyzed all details, and responded promptly. They kept me informed throughout the whole process, and that definitely helped me feel more relaxed. Because of their efforts, the issue was resolved successfully.

Tried to fill out a refund request several times now. I might even give up - and I am good with new technology - actually people ask me for help almost daily.

Suddenly when I fill out something on their page I am just thrown off, the upload of content doenst work properly, they ask impossible questions. And if you make a minor mistake they just throw you off and you can start all over again. I might be loosing 250 euro because I will have to give up after using many hours on a relatively simple formula

I had difficulties in the beginning with setting up the kasa system and the program nets provide me to use and I was not happy using in the beginning but Noah Nielsen helped so much with his friendly approach and now I m using it without any problem and Noah is always there to help me whenever I need ..thanks

Twice now in a very short time this payment service fail to do what it is suppose to. Their page is just hangin when trying to pay. Luckly, the website has more than one way to complete the payment.

Everything is computer!!!
Everything!!
Even the phones.

The webpage keeps telling me to call them... which keeps telling me to visit the web page... which keeps telling me to call them... which keeps telling me to visit the web page... which keeps telling me to call them... which keeps telling me to visit the web page... which...

Down with the monopoly!! Let there be competition!!

Scammers, got double charged, the bank told me the issue came from nets and they refuse to refund me.

Really good service and very helpful

Waww that was very quick phone call .
Maya was fantastic!

She answered for all my questions about our invoices and equipment, payments. She was so kind and helpful!

I attempted a credit card transaction for DK3600 in Denmark on 19th July 2025. The transaction did not process (due to nationwide Nets outage), so I paid via cash. Three months later (13 October 2025), Nets processed the failed transaction WITHOUT MY CONSENT. Despite several emails to Nets from the merchant (authorising the refund) and myself, Nets has thus far not refunded me. This is blatant theft.

Worst customer support you can get.
We did rebranding and changed our company name four months ago, and since then we are trying to contact Nets to apply these changes of our business name and email address with no success.
Until today our customers have the old name in their bank account transactions, and this is very frustrating.
No wonder nets has very low score on Trustpilot and very bad reputation, but you wouldn't understand it until you need their help.

The singularly most greedy and incompetent company in DK.
They should lose their contracts and their license to operate in general.

Despite all other websites approving my VISA onMitID, today Ive tried multiple times to pay for a service, using MitID as requested and approved but NETS rejecting the payment each time.

My card got blocked on Saturday and I called immediately to have it unblocked. Now it's monday morning and it's still blocked.

A year ago I closed down all activities with nets, it was not easy by far.
Now one year later they start sending invoices. This is very confusing and when I call them, they start sending me around in different departments.

Everythink is ok.