Petlux | Pets and living Reviews 

I can highly recommend Petlux , I have been going to their store in Hellerup since we got our Austrian Shepherd Bowie a few years back.
They have the best selection of Mush ( fresh frozen meats ) which they had recommended initially and now we only feed him these high quality feeds
The benefit was immediate , as he is much less hyperactive after eating and gets less of a suger rush compared to the dry foods .
Also Vibeke the owner is fantastic and super knowledgeable and passionate about all things relating to our four legged friends and has always been a great resource of knowledge when we needed help .

Ordered dog food. Contacted them after a week that nothing was sent yet. After several emails they finally answered that it was delayed and would send it on Monday. Again 5 days later still nothing happened. So today they just cancelled my order! Do not trust this company!

They never have consistent stock in their stores. Extremely aggravating that they are so unreliable.

They do not deliver in 1-3 days, it has been 9 days since I ordered and the courier has not recieved my order. I spent almost 1000 Danish krona. No answer from costumer service either.

I have ordered from Petlux on March 17 and got a confirmation that my order has shipped. I have not received any updated information on when the order will arrive. All my attempts to get in touch with them ( multiple emails and phone message) have gone unanswered. Do not order from them. I am in the process of calling my credit card company to reverse the charges as I am questioning if this company even exists!

I recently had a disappointing experience with Petlux, and I feel it's important to share my perspective. Despite the glowing reviews I had seen, my own encounter was far from satisfactory.

My main issue arose from the abysmal delivery service utilized by Petlux. It took an excruciatingly long time—nearly two weeks—for my order to arrive. Throughout this period, attempts to contact the courier for updates were met with vague responses and unhelpful delays. It was incredibly frustrating and inconvenient.

Adding insult to injury, my attempts to reach out to Petlux's customer service team for assistance were met with silence. Despite expressing my concerns, there was no acknowledgment or effort to address the situation.

In my opinion, Petlux's choice of courier reflects poorly on their brand. It's disheartening to see a company prioritize such unreliable service, especially when it directly impacts customer satisfaction.

Overall, my experience with Petlux was deeply disappointing. I cannot recommend their shop based on my ordeal. Potential customers should be wary of potential delays and the lack of responsiveness from both Petlux and their chosen courier.

I hope this review serves as a cautionary tale for others considering Petlux's services.

I had a great experience with Petlux. The staff is very knowledgeable about all the products they sell and gave me relevant advice for a picky allergic little dog!

The order was prepared and shipped quite fast. The problem started due to the inability of Bring delivering the package at home. The lack of petlux’s empathy and understanding that I cannot walk for 20 minutes in -13 degrees (+20 to go back) in order to pickup my order, was very interesting to say at least. They stated that I cannot return the package just by not picking it up but that I should go and pick it up on my own (and then return it in the end if I wanted to) Bring on the other hand addmitted they never managed to deliver the order at home and that they will try to make another “delivery at home” attempt. The tracking number just states the package is going back and forth from pickup point to pickup point. The shop is unable and not willing to help so, be aware!

At this point my expectations to get the order are very low and consider that I will not get a refund either.

Edit: Based on your answer below that Bring attempted to do a home delivery for a second time (the first one was not done anyway since I called them and told me that) it is of course not true. I have your email stating that Bring did not agree to make a second home delivery attempt and thus you are going to refund me as soon as the items will get returned. The items got returned and you partially refunded me for a situation that was not my fault. Yes, this is lack of empathy and poor customer service. My assumption is that you just enabled the most convenient way for delivery with Bring to cut costs and since they did not get paid for home delivery they just bring the orders to pickup points. The same day your order was delivered to a pickup point, I received from them, another package. So, it is not Bring but something is going wrong with your e-store and poor support to new customers.

Petlux is my favourite pet store in Copenhagen. I always find a great variety of good quality products and reasonable prices.

Godt produkt til hundelopper mm, også virker på hønselopper. Hurtig levering.

We stopped into PetLux 20 minutes prior to closing on a Friday afternoon. There were several customers there and plenty of interesting things for our family to check out in anticipation of bringing home our new puppy. At closing time, other customers left and the owner came over. We fully expected to hear that it was time to close and we could come back another day, but instead she gave us a friendly greeting and asked if we needed help. After explaining that we were getting a puppy in a couple weeks, she gave us very helpful tips about what we should get in advance, and which things we should consider getting later. I asked about a pet carrier to bring the dog home in, and she didn’t have the right size in stock. As an alternative, she offered to borrow us her personal pet carrier to bring our puppy home in while we awaited delivery of the right size. She definitely went above and beyond expectations. She followed through with everything we discussed, and we are so excited to pick up our new puppy tomorrow. He will be a life-long PetLux customer.

The staff are always super friendly and helpful. My dog loves that they have treats on hand and always wants to go in as a result.

We have ordered 3 bags of 3kg each (mush barf). When we came to pick them up it was only 2 bags in there. And we were told they will let us know when we can get another bag.
It’s been already 2 weeks. Pet Lux shopps closed all around Copenhagen.
I wrote them on IG and no response.
It is impossible to send them an email too.
I don’t know how to get in contact with them to get our last bag.

Edited: We got the bag! Everything is good! Thank you 🙏🏼❤️

Bought a sweater and a few things for my daughter’s dog; lovely shop and service 👍

Fast delivery, good prices

Item totally as discribed.
Delivery arrived quick and it was well packed.
The track and tace was updated with every change.
You can shop with confidence 🙂