CEWE Limited Reviews 

34,530
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the outstanding quality of the prints and the professional finish of the customized photo books. Many users mention that the platform is extremely straightforward to use, allowing them to easily design beautiful personalized gifts and creative layouts. Additionally, consumers appreciate the swift delivery services and the careful packaging that protects items during transit. However, some people mentioned recurring issues with delivery services, such as packages being dropped off at incorrect addresses. Reviewers also reported frustrating delays, unhelpful courier handling, and parcels being left exposed to weather conditions outside.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the lovely quality and... See more

Quality

Consumers find quality to be a great source of satisfaction. Reviewers frequently describe the photo books,... See more

User experience

Users describe positive interactions with user experience, highlighting how straightforward it is to set up a... See more

Delivery service

People report positive experiences with delivery service, noting that shipments are frequently smooth and... See more

Service

Customers had positive experiences with service, highlighting the quick, efficient, and excellent support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m a VERY frequent user, & would normally give 5 stars BUT I’m now waiting for 2 orders. Apparently there’s a defect with my August order (which according to an email from you will be sorted) but... See more

Rated 5 out of 5 stars

My framed prints were of excellent quality and well produced, something I've had problems with using another well known company. They were very well packaged giving extra protection during the delive... See more

Rated 5 out of 5 stars

Choosing the style and placing the photos was straightforward. If the quality was not good the app advised you with an explanation mark & it was up to us if we still wanted to use it. Delivery was qui... See more

Rated 4 out of 5 stars

I love the fact that you can design your own layout with hundreds of photos included. The finished product is excellent quality and the recipients loved them. The software is quite glitchy, with the a... See more



Company details

  1. Photo Printing Service

About CEWE Limited

Written by the company

As Europe's leading photo printing company, we're passionate about turning your most precious photographs into beautiful, high-quality printed pieces.

Our UK lab utilises the most advanced techniques, combining years of in-house experience with photographer-approved print processes and materials to create the premium CEWE PHOTOBOOK, Wall Art, Calendars and more.

Home to the award-winning CEWE PHOTOBOOK, which transforms your images into a stunning storybook of memories.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

35K reviews

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4.5

All reviews

(34,530)

3,174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not great

Not very impressed with the service to be honest - not only was it almost a week late but the puzzle box was busted (it looks like someone dropped it). Let's hope there's no problem with the puzzle itself.

September 11, 2026
Rated 4 out of 5 stars

Grey service but an odd selay

Had a problem with some prints that were damaged that was eventually sorted out by them issuing a voucher. All good but it took over a week before someone was able to deal with it. Would happily use them again though as print quality was outstanding and my complaint was fully resolved.

August 25, 2026
Rated 4 out of 5 stars

Quality excellent and very very pleased…

Quality excellent and very very pleased with the photo book BUT the delivery was very slow and was over a week late on the estimated time. Phoned and communication good although no offer of any compensation for taking so long - sadly close friends missed seeing the album.

August 25, 2026
Rated 5 out of 5 stars

Ease of use

It was very straightforward to use and to edit when necessary.
It was delivered really quickly and well packed.
This is the third photo book I have made using CEWE and I would recommend it to my friends and family.

August 17, 2026
Rated 1 out of 5 stars

Late delivery

Ordered a cushion for my daughter who was leaving home on 12 September. Delivery date was given as 10-11 September. At the last minute, this was changed to 12 September. I asked Cewe about it and they basically told me delivery on the 12th would be fine, completely failing to note that my daughter was leaving at 7am, and the cushion did not arrive until 2.44 pm.

In top of that, the 12 inch cushion is actually just over 11 inches.

Just one positive for this company - the image quality is reasonable.

I won't be using Cewe again or recommending them to anyone.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

The large print came out as expected…

The large print came out as expected and looks brilliant. I intend to do an XXL Photobook with you but it will take quite some time to produce the photographs that will be needed to hopefully make it an exceptional photobook.

Bravo to you all at CEWE.

August 18, 2026

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