The Cotswold Company Reviews 

Great company to deal with. Furniture is a good quality and have received many compliments on the style and comfort.
Delivery service has been good with up to date arrival messages. Last delivery was by Marlon & Damian - very friendly & cheerful. One item of the order was not loaded onto the van but they dealt with this in a professional manner and I was contacted by customer service shortly afterwards.
All in all great service from the staff in the Stamford store to delivery.

Cotswold customer service and the delivery team have made everything so easy for me. I was slightly concerned about something an have had all my problems solved, what a great customer service. Thank you.

Ordered a bed and some bedside tables, and was impressed by the quality and the service. Shop staff were friendly, the quality of the items is good and where assembly was needed it was straightforward, and Graeme and Siu-pai did a good job of getting a large bed frame up some narrow stairs (and very politely took their shoes off while doing so, which was much appreciated!)

Everyone was kind and welcoming, on of the pillows I picked up had a defect and the shop assistant found out before me and replaced it. Great service!

All went well, the “up to 40%” discount equated to £200 over an extending dining table, a grande dresser and 4 upholstered dining chairs so somewhat disappointing.
Then we agreed a delivery date of September 11th but confirmation states the 8th when we expressly gave our ability to receive the items.
Having ordered on a Saturday of a Bank Holiday, we hope we are able to rearrange without penalty.

Recently fitted out a home office using Cotswold Co office furniture.
All went well until the delivery of my filing cabinet.
The two delivery guys refused to take the filing cabinet upstairs into my box room.
I had specifically requested this online - but they left it in the hallway.
My wife and myself are both in our 70's - old age pensioners. No way could we lift that cabinet up the stairs. But the two delivery guys could not care less.
They left the cabinet blocking the hallway with no way of getting it upstairs.
Cotswold Co furniture is of good quality but the delivery people are contractors - not company employees.
So they are not interested in customer satisfaction and they leave a bad impression with Cotswolds customers.

Very friendly service from the gentleman in the Stow-on-the-Wold store, rang ahead to check they’d got the items we wanted to view, and made our order there and then - being sure to pay for delivery to an upstairs room. We were given a delivery date and the items arrived very quickly, all the packaging taken away, Very happy with the look and quality. About to make another purchase with them to update another room. Lovely store in a beautiful location, lots of stock, worth a visit.

I ordered two rugs, both of which were of such disappointing quality that I decided to return. Returns require an account, even if the buyer has checked out as a guest, and oddly this information is not mentioned in the Returns section on the website. Being from Outer Mongolia (AKA Northern Ireland,UK) the return process then became extremely arduous, necessitating multiple emails and phone calls and a huge amount of wasted time, exacerbated by poor performance by DPD (who were organised to collect but didn't show). Eventually I had to pay for the return postage, take a copy of the receipt and email same to be re-imbursed. Mostly, the operators were helpful but the process is hugely flawed. Awarded 2 stars because once posted, the refund came through very promptly, to include the return postage.

James & Bevan were great, super helpful and efficient.

Love this company, furniture made very well. It’s my go to shop when looking for new pieces for my home.

I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly than I was expecting. There was good communication throughout. Having the packaging removed outside before bringing the cupboard in was a real game changer for me. The delivery men were polite and efficient. I've used this company a few times now and highly recommend them.

Outstanding customer service by all members of staff but particularly by Jess. Incredibly helpful informative and professional no question was too much, she spent time talking me through the sofas I was purchasing, also assisted with a foot stool I’ve bought tables for my daughter a bed room cabinet she took the time to give me measurements for the larger unit and smaller bought a unit for my daughter spent way more than I anticipated but Jess was so helpful I got carried away! Also the other staff were so accommodating when trying to get units in the car. Everyone is so lovely it’s so nice to go into a shop where people are so friendly and helpful

Great products and great prices. Had to buy.

Fantastic customer service at the Kingston shop! Thank you Cris.

Christina was extremely helpful. Looking forward to our new furniture which looked lovely in the store.

Delivery was on time, product was high quality, delivery drivers were AMAZING. Against all obstacles got the sofa into the house and were very friendly and positive. Thanks to Gary and Jake.

Lovely quality bedding great staff.
Stamford based shop.

A very good service. Delivered within time scale given, plus a phone call to update on exact time.
Delivery man was very friendly.

Really helpful staff. Lovely layout of the shop, lots of areas which gave you an idea how you could work it into your own house.

Fantastic customer service. Helpful, honest, polite