I spoke to John who helped me make sense of my path forward with an ongoing issues I had been going down NHS treatment route with despite having vitality for 20 years and never making a claim before.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a health plan with Vitality but will have a surgery with NHS. While I phoned to enquire about the possible cash payment by Vitality for me to undergo the procedure with NHS hospital, the lady w... See more
Company replied
I was used to navigating through Bupa portal. I find Vitality app/portal hard to navigate through. Finally got the number to call for authorisation numbers for treatment. The lady was friendly and hel... See more
Company replied
I needed to speak to someone about how to progress a claim after referral to a spinal consultant. The lady to whom I spoke (I am afraid that I did not catch her name) could not have been more helpful... See more
Company replied
Company details
Written by the company
Our health and life insurance does all the great things you’d expect to keep you protected. But we also take it a step further. What makes our cover better is how you can actually use it from day one to look after your long-term health. All so you can stay at your best and be covered at the same time.
Written by the company
See why we're great
We reward people for everyday healthy habits.
Get top-rated cover
Vitality’s health insurance and life insurance is 5 Star Defaqto rated.
Improve your health
Get all the tools you need to stay at your best, so you can enjoy good health for longer.
Save and earn rewards
Vitality members who keep moving save £332 a year on average with rewards*.
Qualifying plans, terms and conditions apply.
* Platinum Vitality status members saved on average £332 a year in 2023. Gold members saved on average £253. Silver members saved £192. Bronze members saved £184. Vitality analysis, 2024.
Contact info
5th Floor, 80 Strand, WC2R ODT , London, United Kingdom
- 0345 602 3523
- info@vitality.co.uk
- vitality.co.uk
4.5
Excellent
69K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful
Very helpful, sorted out my claim and asked if there was anything else I needed.
September 16, 2026
A very positive experience
The Vitality representative on the phone was very understanding, patient, and efficient. I was very satisfied with the call and the outcome.
September 16, 2026
The lady who answered my call was super…
The lady who answered my call was super friendly and helpful
September 16, 2026
Mayuri Chinniah was really helpful
Mayuri Chinniah was very polite, professional, friendly and helpful with dealing with my enquiry and worked thoroughly to resolve the issue. Very good indeed.
September 16, 2026
Jade was brilliant
Jade was brilliant. Very helpful, professional and efficient. I am glad a could be heard. Thank you Xaviere
September 16, 2026
Service agent Jack was very helpful and…
Service agent Jack was very helpful and reassuring to get the best service.
Thanks
September 16, 2026
Referral
The staff member who I discussed my issues with was extremely professional and friendly.
They arranged a health plan as well as an appointment with my desired specialist.
September 16, 2026
Very helpful with good advice.
September 16, 2026
Got exactly what was needed in a short…
Got exactly what was needed in a short amount of time. Very polite and efficient.
September 16, 2026
Very friendly and helpful staff
What a lovely, happy and helpful person !
Makes such a difference speaking to someone in person.
Thank you Louise.... : )
September 16, 2026
Very easy process to update claim
Very easy process to update claim, call handler was very helpful explaining the process
September 16, 2026
Friendly and helpful.
Angela was very friendly and helpful. She helped me with my query very efficiently. She helped me navigate some of necessary steps needed on be completed on the app, whiles I was on the phone with her and made the whole process quick and painless.
September 16, 2026
Customer Help Line was amazingly…
Customer Help Line was amazingly helpful! They took time to listen to my concerns and provide me with a plan moving forward. Thank you
September 16, 2026
Issues with the answering bot and not…
Issues with the answering bot and not understanding my clear instructions.
Issues with Life Insurance process as have been 20 years plus with Vitality/Pru Life PMI cover and now getting a negative approach although I am generally fit and well and Platinum rated over many years.
Please contact David Ellis - to follow up on ID member no. 1203862907.
Staff (humans) have always been most kind, patient and helpful on the telephone.
Thanks
September 16, 2026
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