Q-Park Danmark A/S Reviews 

A warning for anyone visiting the Den Gamle By open-air museum in Aarhus and parking at Q-Park (Prismet): watch out!
We properly paid for our parking fee, but still received an absurd 940 DKK fine. The reason? Our car was parked about 10 cm outside the lines. What the controller completely ignored was that a car with Dutch (NL) license plates next to us had already parked over the line first, leaving us no other option if we wanted to park and safely get out of our car.

Even worse was the blatant double standard: our Czech (CZ) car got fined 940 DKK, while the Dutch car that actually caused the problem received NO ticket at all.

We submitted an official appeal with clear photo evidence showing the situation. Outcome? Absolute silence. Nobody responded, nobody cares, zero customer service.
It leaves a very bitter taste and completely ruined what was supposed to be a nice family trip to Aarhus. If you are a tourist visiting Denmark, avoid Q-Park at all costs! 👎

Hello, It is a trap for tourists who visit Andersen museum in Odense with kids who have never seen a modern parking space where you have to “check in”. Eventhough there are cameras everywhere which detect the exact time od your arrival they would not let you pay the parking, instead you walk directly into the fine of 940 kr. For 2 hours parking. 😔Nobody will help you or explain. It was a complete disappointment not only with the parking lot but also with the whole trip. No sign or explanation in English by the entrance, no exit signs in English. No such bad experience anywhere else in Europe. We never have intended not to pay. 🤷‍♀️ But to be fair- explaining how to pay the fine from abroad - yea it IS finally in English, so thank you for being so thoughtful with us tourists coming to visit your country :-)

Very convenient for parking in the city, I highly recommend it!
Easy online booking in advance.

I had an issue with the payment, and the customer service team was very responsive.

Most greedy and useless business, should be illegal.

Charging 60+ DKK per hour is nothing short of daylight robbery. They take advantage of people having no other options and charge absurd, extortionate rates for a basic parking spot.
​Absolutely greedy company with zero respect for customers. Avoid Q-Park at all costs if you can. Pure exploitation!

A kind of scam you'd expect in an underdeveloped country, not in Denmark. Such a shame.

I made a mistake with online reservation. The customer service quickly solved it. The parking it self is very good

I had a double payment, I contacted the support service, explained the situation, after checking and receiving the data, they sent me back the extra payment. Overall, it was a great experience working with the company.

I had an issue with an incorrect parking charge in Odense, but Q-Park handled my case very well. The communication was friendly, clear and professional, and the issue was resolved quickly. Excellent customer service, thank you, Hataw!

I made a mistake on checking out the car end ended up paying over 100 euro's. Q-Park was super helpful and willing to correct this error and refunded to what I actually parked.

I parked in this underground car park. They didn't give me a ticket like all private parking companies do. I thought they'd taken my license plate with the cameras and I'd pay on my return. Instead, when I returned, I only found a fine of 940 kronor! Unclear instructions. Fining an honest person who wants to pay for parking and take advantage of people's naivety is truly awful. I found it more of a tourist trap than a service to protect a car. I'm Italian; you won't find traps like this even in Naples!

Disgusting predatory excuse of a company. We parked in a parking lot that was not clearlyarked by signa or anything. On qpark webpage this zone does NOT exist, on easypark this zone does not exist, the operators of qpark did not know about the zone. Absolutely disgusing behavior, near the parking lot we found a sign that said there is a zone - but this was on the other side of the road. The operators are rude and scammy. Every single employee. in this company should be in jail. 0 benefit for society

good customer service

Mistake by the checkout of the Q carpark in Odense.
We were originally charged for 3 days of parking, but after exchanging several friendly emails, we were refunded and were only charged for the 2 hours that we parked. Thank you very much.

Thieves! Got a parking ticket within 2 minutes.
They basically hide and run to your car to give you a parking ticket.

940kr in their rotten pockets.

It is not clear that you have to register when you enter. The signs are in Danish and not clear on the website they give you. Parking meters are few and far between. It seems they purposefully don’t want you to know what to do and then hit you with a 940 kr. fine.
Avoid at all costs!!

It is one think to charge a fee for parking faults but to charge a fee that is far beyond a full days parking is pure money hungry corruption. I seriously hope Q park directors are enjoying living in luxury. One day they will face the ultimate judge and he will remember the pain you cause others.

Terrible company using devious techniques and tactics to make money from parkering tickets

The parking company imposes outrageously high fines even for the smallest, most trivial mistakes. They show a complete lack of goodwill and customer service, hiding behind the excuse that private property regulations apply to them. I do not believe that any tourist reviews the legal paragraphs of a given country before traveling. I highly recommend everyone to avoid using their services, as their business is solely motivated by issuing fines.

I must say parking fines in Denmark almost appears a successful scam. However, one between them is a gem - Q-Park! On 30th of April they somehow skimmed 720 DKK for few hours parking, we complained and today as of right now today they are gracefully accepted their fault, refunded the remaining over parking cost. Beautifully done !! Hands down 🙇‍♂️ for keeping Danish honesty alive 🫂🫂🫂🙏🏻