Kaufland.de Reviews 

So far all that I ordered came within 4 days...but now my order for the sun protection foil for the car has taken more than a week...and even though it's supposed to be delivered today. I didn't get it!@!

Delivers to your country right until the last part of checkout!!!

Very disappointing experience with Kaufland.de and Woida_Shop

Extremely disappointing experience with Kaufland.de and the seller Woida_Shop.

I ordered two Black Afgano perfumes through Kaufland.de because I trusted the Kaufland name and expected to receive genuine products. Unfortunately, both perfumes appeared to be counterfeit/not genuine. The scent, longevity, packaging, and bottle quality were completely different from the genuine product.

What made the situation even worse was the return process with Woida_Shop. The seller initially provided an incorrect DHL return label. I shipped the package, but DHL returned it because the recipient could not be identified. After reporting the problem, the seller sent another label and closed the return request. I sent the package again, but once again there were problems with the delivery/acceptance of the parcel.

Even more frustratingly, the seller repeatedly closed my return request without actually resolving the problem. At one point, I was even told that the new label was correct, although the address was identical to the one I had already used.

Eventually, the returned parcel was successfully delivered, but I initially received a refund of only €65.15 for one of the two perfumes, despite both products being part of the same complaint and return.

Woida_Shop: Extremely poor experience, questionable product authenticity, and unacceptable handling of the return process.

Kaufland.de: I am equally disappointed with Kaufland. I chose this marketplace precisely because I trusted the Kaufland brand. I expected better seller quality control and, most importantly, much better customer protection and support when something goes seriously wrong.

The customer-service process was frustrating, slow, and unnecessarily complicated. A marketplace should not simply leave customers to deal with a seller when there are serious concerns about product authenticity and repeated problems with the return process.

This experience has seriously damaged my trust in Kaufland.de. I will think twice before buying from a third-party seller on Kaufland again.

The product was fake
I would never ever buy from this site ever again. I don't even know if I will get a free return now.

My order should have been delivered between 7-9th July. It was left with DPD on the 6th and it ia now the 17th. I got a notching to say it was out for delivery yesterday so I took they day off work but it didn't arrive. The tracking said failed delivery attempt but there was no attempt as I was here all day. I then found an email in my spam folder saying I needed to reschedule. The only options were to leave at a pickup point, with a neighbour or a safe place. I opted for safe place (my post box) and had to take responsibility for the item after it is left. This leave me open to being told they delivered it when they haven't and I still don't know when they plan to deliver it.

I ordered an airconditioner at Kaufland Netherland for a good price and was informed it would be delivered by company called MaxiMondo. They contacted me, the item will be delivered latest 16th. After a few hickups due to my own fault, I must praise the patiance of Kaufland and MaxiMondo because it all worked out, as it Was promised. The airconditioner arrived 15th , the information was great from both , Kaufland and Maximondo.

Kaufland Global Marketplace is putting our business at serious financial risk by withholding our funds

Seller Name: IcySpicy
Seller ID: 8061419909

On 27 May 2026, Kaufland Global Marketplace terminated our seller account and instructed us to complete all outstanding orders by 1 June 2026.

We fully complied with every instruction.

* All customer orders were shipped and delivered.
* All tracking numbers were uploaded.
* All customer support requests were handled.
* All open customer tickets have now been resolved.
* There are currently no customer complaints or unresolved cases requiring any action from our side.

Despite fulfilling all of our contractual obligations, Kaufland continues to withhold approximately €100,000 of our money.

During the past weeks we have contacted Kaufland by phone numerous times and submitted multiple payout review requests. Although several partial payments were eventually processed, a substantial amount of our funds remains withheld without any clear timeline for release.

The consequences have been devastating for our business.

Because we have been unable to access our own funds, we have been unable to pay suppliers, logistics partners and other business obligations. As a direct consequence, formal enforcement proceedings have already been initiated against our company by creditors.

We have also struggled to pay employee salaries and maintain normal business operations. Every additional delay causes further financial damage, legal costs and operational disruption.

What makes this situation even more difficult to understand is our actual risk profile.

Our seller-caused return rate is only approximately 0.45%.

We have repeatedly informed Kaufland that we fully understand the need to retain a reasonable reserve for potential customer claims. We have never objected to Kaufland holding an appropriate reserve that reflects our actual business risk.

However, despite this extremely low return rate, Kaufland continues to retain an amount that is, in our view, vastly disproportionate to the actual level of potential risk.

Throughout this entire process we have acted transparently, cooperated fully with every request and completed every obligation placed upon us.

We are not asking for special treatment.

We are simply asking Kaufland to conduct an urgent and fair review of our account and release the remaining funds that rightfully belong to our company.

Every day this situation continues, our company suffers further financial damage while our own funds remain inaccessible.

We sincerely hope that Kaufland’s management and the responsible payout team will review our case once again and bring this matter to a fair and timely conclusion.

The product did not arrive on time; it is more than ten days late.

Customer support is not providing updates on the shipment.

I submitted a review for their store, but they refuse to publish it because it is negative, which is very unfair.

The product was delivered in 4 days which was okay. The quality of the product is the same as shown on online platform and also the price at Amazon is 22 while here it’s 15, so I am really satisfied with it

Finished Selling cannot close account, keep sending me invoices.

As a Seller on Kaufland it is not possible to terminate your account in your Dashboard. This should be done by Customer support.

Although I paid all my outstanding bills (a holliday function is not possible like with Amazon), they still do not close my account. Really horrible organization.

Your answer? If your support colleagues would be more effective, you should not have to interfere with them. They're as passive as civil servants and just let you hanging there with an open account. I terminated at 29-04-2026 and still got a new invoice for May 2026. Your organization should be ashamed of itself!
Yes please interfere with them, as they are horrible and your financial department is horrible. As there is not automatic incasso, so the bills are piling up and up. This would not have happened as you simply would support automatic incasso. And then your colleagues would not give me the information of the Debt Collection Agency or the URL of the page that specifies with bills of which months I still need to pay. Or give me an update of the status, after I paid all these bills. Horrible civil servent organization.
My Seller ID 8016419384

Huh, what is this for nonsense? "our dedicated B2B Seller Support team directly through the seller ticket system or the contact channels available in your Seller Portal."
The Seller ticket via my account results in a support ticket mail. So these dedicated B2B Seller Support team is not dedicated at all.

I strongly warn against ordering from third-party sellers on the Kaufland marketplace! My package (ordered from the seller "Parfum-Eden") was delivered by DHL to a completely different building and an unknown person. The absolute madness: The DHL proof of delivery uploaded by the seller themselves proves in black and white that it ended up in the wrong building!
​Instead of taking legal responsibility for the shipping risk (§ 474 BGB), the seller strictly refuses to refund my money or provide a replacement. I am supposed to wait 30 days for an internal DHL investigation instead. I involved Kaufland Buyer Protection hoping for help. The result? Absolute silence. Kaufland does nothing and obviously allows sellers on their platform to trample on applicable consumer law. If there are problems, you are left completely out in the rain here!

Delivery promised by a certain date. On actual delivery date informed of delay.

I ordered an Apple Watch S11, the order arrived on time and in good condition.

Great selection of products with quality and budget and fast delivery.

I bought a sewing machine for my business at a discounted price of 169 Euros which i needed in order to complete some orders i was gonna sell. Weeks after, no delivery and no contact from them. They tell me the package was lost and offered me a 5 euro discount coupon, which was offensive at that point considering the machine is now 100 euros more expensive and their mistake has cost me even more money for the sewing order i could not complete on time. I was hoping they would send me the same machine at the price i originally paid, but they refused. Never buying from Kaufland Marketplatz again and will discourage everyone else i know from doing the same.

Great price and delivery.

The product was well packaged and delivered in time. Thank you

Strong, flexible and reliable. It matches my TCL 55" Google TV perfectly.