Drivalia France Reviews 

It was a great experience. 2 gentlemen work in Gerland office were super kind, friendly and solution oriented. I appreciate their support and thanks for 5 star service they provided.

Do not trust this company. Refused to honour our insurance. Made to pay over 800 euro for 2 tyres. A company without any integrity. Pursuing the matter further. Don't trust Drivalia.

Great car, great staff, easy rental process

Very happy with the service, especially the personnel in the Begles office!

Excellent service, simple et efficace. Je recommande vivement.

Location par rent a drop parcontre votre application DRIVALIA n'est pas pratique,

Can it get any worse....Yes it seems it can
It seems my credit card I used to secure this rental has been hacked. I only used this card on the Drivalia website and asked to be refunded to this card. Thank goodness my card company detected charges that where fraudulent and blocked the card and have to send me a new one. This is a never ending nightmare. Also still receiving emails each hour "that I need to confirm my booking" which doesn't exist and they cancelled yesterday for a pick up today. Madness.

This is my second review of this company.

I honestly think this company is a scam that just takes your money. I drove for an hour just to double-check that there would be a van available for me to pick up on Saturday — surprise, surprise, there isn’t one.

They took my money on 16 May as soon as I made the booking. I can’t upload my driving licence or ID to their website, there’s no van available even though they confirmed the booking, and now I can’t even cancel the van that doesn’t exist.

This morning, I received seven emails all saying the same thing, asking me to confirm my booking. What booking? The van won’t even be there. Now to try and get my money back,

Ceci est mon deuxième avis sur cette entreprise.

Honnêtement, je pense que cette entreprise est une arnaque qui se contente de prendre votre argent. J’ai conduit pendant une heure juste pour vérifier qu’il y aurait bien un van disponible à récupérer samedi — et, sans surprise, il n’y en a pas.

Ils ont prélevé mon argent le 16 mai dès que j’ai effectué la réservation. Je ne peux pas télécharger mon permis de conduire ni ma pièce d’identité sur leur site internet, aucun van n’est disponible malgré la confirmation de réservation, et maintenant je ne peux même pas annuler un van qui n’existe pas.

Ce matin, j’ai reçu sept e-mails disant tous la même chose et me demandant de confirmer ma réservation. Quelle réservation ? Le van ne sera même pas là. Maintenant, je vais essayer de récupérer mon argent,

Interesting company. Instead of paying back my deposit they started a conversation about my experience. Be careful with this company!

Booking reference: ECC4577C

I booked it at Economy car rentals online platform and the car was rented at Drivalia when I was in Corse. So it is a valid feedback. Still the deposit hasn’t been paid back.

New experience, same satisfaction. The personnel at Drivalia Bègles has only been helpful and informative.
The vehicule MG3 hybrid was in a good shape and pleasant to drive. Originally for a month, we doubled the time.
I will happily use their service again 🙏🏽
Thanks to Axel and his team.

we rented a car for 3 years with a no risk insurance.

when we return the car they say that does not cover certain parts of the car.

We have for months tried to make Leasys now Drivalia to understand our case but they have no wishes to enter a dialog

The case is simple we rented a car 17-06-2022 for 3 years the staff in the rental location informed us that we could make a extra NO RISK insurance they pointed to the banner in the nice location showing No risk insurance
We paid for extra for this insurance every month 90euro for 3 years for nothing

After returning the car we are told we must pay 3.564 euro for damages

We explain what we where told, but they say we signed the contract saying insurance dos not cover parts of the car, we explain we do not read French, we where told in English NO risk Insurance as we know that comes before the signing of a contract so we feel Leasys has already promised us a no risk insurance.

they have refused mediation be careful with this company they just want to force you to use lawyers.
they can not be trusted

below you can see a reply from Drivalia, this is them avoiding communications and their verbal promises of no risk insurance to English speaking people. while they sign a contract in French to cheat you.

Nous avons loué une voiture pour 3 ans avec une assurance sans risque.

Lors de la restitution du véhicule, on nous a indiqué que cette assurance ne couvrait pas certaines parties de la voiture.

Depuis des mois, nous essayons de faire comprendre notre situation à Leasys (désormais Drivalia), mais ils refusent tout dialogue.

Voici les faits : nous avons loué une voiture le 17 juin 2022 pour 3 ans. Le personnel de l'agence nous a informés de la possibilité de souscrire une assurance sans risque supplémentaire, en nous montrant la bannière affichée dans l'agence. Nous avons payé 90 euros par mois pendant 3 ans pour cette assurance, en vain.

Après la restitution du véhicule, on nous réclame 3 564 euros de dommages.

Nous expliquons ce qui nous a été dit, mais on nous répond que nous avons signé un contrat stipulant que l'assurance ne couvre pas certaines parties du véhicule. Nous expliquons que nous ne lisons pas le français et que l'assurance sans risque nous a été mentionnée en anglais. Or, nous savons que cette mention figure avant la signature du contrat. Nous estimons donc que Leasys nous avait déjà promis cette assurance.

Ils ont refusé toute médiation. Méfiez-vous de cette entreprise : elle cherche simplement à vous forcer à faire appel à des avocats.

On ne peut pas leur faire confiance.

Ci-dessous, vous trouverez une réponse de Drivalia. Ils évitent ainsi toute communication et ne tiennent pas leurs promesses verbales faites aux anglophones.

Despite your reply saying that you had actioned a payment for 130 Euro, I received a payment of less than 100 Euro.
I was promised 130 in compensation for the hotel I booked and a further 90 for the inconvenience and 4 hour delay.
So far I have received less than 100.
Can you please tell me how this is satisfactory?
Anyone reading this - if you have a choice of another supplier, I strongly recommend that you take it. Even if it is more expensive.

This was my first time hiring with Drivalia at Liverpool airport. On arrival we were picked up from the airport pick up point as soon as we had arrived there. I didn't catch the name of the guy but he was pleasant and helpful. Once at Drivalia, Stuart sorted out the paperwork, everything was straightforward and he was very helpful, even giving us recommendations about the best route to take and how to pay a bridge toll. The car was small but absolutely fine for the price. David took care of us when we returned the car and he too was very helpful and polite, also taking us to the airport immediately. I wouldn't hesitate to use Drivalia in Liverpool again. It was a quick and efficient service from very personable staff.

Great service, perfect car condition. No problems, no wasting of client time.

The entire experience with Drivalia was perfect

Normally I would not rate your overall service with 1 Star, I would give it A ZERO! My story with you: dumped in the airport at pick-up (your agent never showed up with the car). Attended to get some help from customer support (after 2 hours of useless attempts) I had to take a taxi (140EUR) and spend the night in a hotel in Lyon. Next morning after 3 phone-calls and spending more than 40 minutes on hold I succeeded to find somebody able and willing to help. A taxi after, I finally succeed in getting a car from your Mont d'Or agency. Although I was promised I will get a refund for the taxis I still didn't get my money back after numberless e-mails, stupid explanations & excuses (bank details should be sent in a pdf document, person which should have organized the transfer was on vacation) from drivalia's side! Totally non-professional! To avoid!!!

Perfect cars and good location and good service and good prices

Eric and Guillem were excellent! Made the pick up and drop off very easy!

I recently rented a car from Drivalia and had a great experience. The staff was friendly and helpful, making the process quick and easy. The car was in excellent condition and ready for the road. I highly recommend Drivalia for anyone looking to rent a car!