USC Reviews 

11,510
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention finding great bargains across a wide selection of popular designer clothing items. Many people genuinely appreciate the straightforward online ordering process and note that packages often arrive quickly. Shoppers regularly point out that ordered products consistently match website descriptions and arrive in good condition. Some reviewers were not happy with persistent delivery delays and unreliable courier services. A few other people also felt that paying return shipping charges was unfair when sizing proved inaccurate. Additionally, some consumers noted missing items or orders failing to arrive within the expected timeframe.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, highlighting a split in... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split in customer sentiment.... See more

Product

People report ambiguous experiences with product quality and sizing. While many customers praise the great... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. On one hand, many... See more

Service

Consumers find service to be ambiguous, experiencing a wide split in opinions. While many reviewers report... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Best price for what I wanted anywhere online. Ordering process very easy and was kept informed at every process from paying for my item which I like. My only problem is that when I received my b... See more

Rated 3 out of 5 stars

RE: Aquascutum. I've used USC @ Fosse Park Leicester many times & always found their products of a high quality. However I have twice used them in the last week to purchase Aquascutum hoodies, I shoul... See more

Rated 3 out of 5 stars

I ordered a gift voucher on a Friday expecting it to be delivered the same day via email and it wasn’t. It said it would be delivered by the Monday and still nothing. Contacted web chat who offered to... See more

Rated 3 out of 5 stars

I ordered on 8th January and paid £11.99 for next day delivery. Latest delivery shown as 9th January. I eventually received my item on 10th January, the day after I needed it. I checked the website... See more


Company details

  1. Clothing Store
  2. Activewear Store
  3. Shoe Store
  4. Sportswear Store

About USC

Written by the company

Our mission is to surround ourselves with people who get it, and get us. We understand that the lines between high-end fashion and street wear have blurred and plan to bring together some of the world's most sought after brands to provide authentic experiences for friend collectives across the UK.

Customer Service Opening Hours


Monday to Friday 08:00 - 20:00
Saturday & Sunday 08:00 - 18:00

(All Times are GMT)

Contact us via Customer Care

Contact info

  • Unit A, Brook Park East, Meadow Lane, NG20 8RY, Shirebrook, United Kingdom

  • www.usc.co.uk

3.1

Average

TrustScore 3 out of 5

12K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.1

All reviews

(11,510)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

So I ordered an item

So I ordered an item, within few minutes I realised the order was going to my old address, I cancelled the order right away plus sent an email asking for change of address or cancellation. So you ship the order two days later anyway. Makes no sense and is bad customer service. Like your products but will not buy from you again as you sent my order to an address I have no access to. Even though I cancelled

August 31, 2026
Unprompted review
Rated 3 out of 5 stars

It was ok

It was ok. It would be fantastic if I could view what I bought. I buy so much stuff that I have no recollection of what I have actually bought from you!

August 30, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, clothes were all cheap/bad quality or didn't fit, then their customer services don't answer emails as their returns page isn't allowing me to return one of the items. Says it came from a brand partner, which it didn't. Shame as with 'Frasers', USC isn't how it was.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Beware delivery and returns charges

Ordered sport shoes didn’t realise £5 was added for delivery but thought hey hec done it now took ages to receive tried them on and wasn’t happy with them so decided to return and guess what £5 to pay for return what a hassle £10:00 to pay for inconvenience NEVER AGAIN

August 8, 2026
Unprompted review
Rated 1 out of 5 stars

I recently paid £4.50 delivery fee for…

I recently paid £4.50 delivery fee for a pair of shoes that were £20 in the sale. Having just received them, they’re too big, look horribly cheap and the way they were packaged is appalling. I now have to pay another £4.99 to send them back. So that would be £10 delivery altogether, for a £20 pair of shoes. Not impressed and will not be buying from here again. Will sell them on Vinted.

August 10, 2026
Unprompted review
Rated 1 out of 5 stars

Would give a zero if I could

Would give a zero if I could. Ordered on the 20th for next day delivery. Didn't arrive. Left if another couple of days still nothing so contacted them and said no parcel. They told me that there had been a problem wuth the courier. I said id wait a few more days. I was told several times over the next couple of days that it was a courier issue. Made no sense surely you'd just re-book it. Anyway turned out they hadn't authorised the gift card used. Nothing to do eith the courier. Took 6 days and multiple lies before actually sorting it. Order cancelled at first without explanation but when I questioned it they did say it was the only way and that the gift card would be reinstated and id have to order again. They did give me 10% off and next day delivery as a good will gesture but it didn't seem very good will of them when they kept telling me false information. I have reordered to use the voucher and that seems to have gone through this time however I won't be ordering from here again!

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery driver arrived at my house but…

Delivery driver arrived at my house but didn’t have my order I paid for next day delivery to ensure I got the order next day I was informed by usc that I had to wait 48 hours before a investigation could begin so why do they offer next day delivery

July 19, 2026
Unprompted review
Rated 3 out of 5 stars

Evri delivery drivers intelligence test

First time on there. Did what I wanted it to. I'm at home all day everyday untill Wednesday 3rd July. If i get a "We tried to deliver your parcel but you wasnt in " card through the letterbox again, or a "you wasnt in so i threw it in a strangers garden" card. Evri are shit. Still operating like they always have

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering from here so I…

First time ordering from here so I wasn't sure but my 16 year old son really liked the grey Hugo Boss jacket for his prom. I ordered the 38L and this just fitted so I ordered the 40L to compare and this one was better so I returned the 38L which was hassle free and easy. I would definitely use again and recommend. Also the price was so good and my son will be able to use this jacket for job interviews.

June 19, 2026
Unprompted review

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